IM
Irene M
Active since Jun 2013
12
Reviews
0
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Reviews
12 reviews21 months ago
Shocking Service!!
Waiting to pay my customs duty for a Shein order. Their web contact won't allow me to complete the transfer while my order lies in Cape Town. Appalling service. Buffalo Couriers were SO on the ball. I see I am not alone in this matter. Anyone have any suggestions for me to resolve? Thanks.
0 replies
22 months ago
Chronic condition - with no support from Fedhdalth!!
I thought prevention was better (and WAY more cheaper) than cure! Not if you are with Fedhealth. Despite having had COPD for many years and having the condition 'in my basket' my doctor contacted them to motivate my daily use of Duolin, which prevents the COPD from progressing. It is very expensive (R340.00) a month - but as usual Fedhealth turned down the doctor's request. Does not make sense to me, as I will no doubt be having to visit my pulmanologist again and spend yet another two weeks in hospital. All so very avoidable - and at huge cost to Fedhealth. Can someone please explain your reasoning here - cause to anyone's mind prevention IS better than cure - and so much more cheaper. Please put my Duolin on chronic - I need it to continue to live a healthy life. You don't treat your pensiners very fairly - we've been with Fedhealth for 25+++ years - during all our 'healthy years' and now we are treated so poorly in our golden years.
212 replies
43 months ago
Shocking Service!!
I got a new Amazon firestick for Britishtv.org..... Was buffering all the time so I requested Telkom to upgrade my download speed from 20 mgps to 50 mgps. It is a lot of extra money. Two weeks later - still no speed and buffering constantly. I have phoned THREE times this morning, each time being told to switch off my router as it showed up that my line was not connected from the outside Telkom box into my home..... After switching off the router and holding on each time for 55 minutes I was cut off. Yes THREE times!!! I am being charged for disgusting service. I want my internet and wi-fi working Telkom. Today please??????
133 replies
48 months ago
Shocking FNB Service
Reference No. 20221617351 - R3638.16 was deducted fraudulently from my credit card. I am supposed to receive 'approve' or 'not approve' every online transaction. I was never informed of this transaction. I reported it to the Fraud Department immediately and they cancelled my credit card. Since then I've sent no less than 100 'private chats' to the bank asking/pleading for updates. They keep saying 'it is too soon'. It's been a whole week. I don't have replacement card yet and now the company who made the transaction in California are 'blackmailing' me with email messages. How they have got my home address, email address and banking details is a total mystery. They didn't come from me. And why tell your customers to use the 'private chats' on your banking app when you just get ignored in beyond me. We are two old age pensioners and this is just way too much stress for us. We want answers - where did these people in California get all my personal details? That is worrying in the extreme. As I have had NO help from FNB themselves, I am now on bended knees hoping someone in authority will reverse this amount and let me continue with my life. I did not buy anything from California for R3638.16. Please reverse. It is fraud.
74 replies
49 months ago
Shocking Heart Attack Treatment
On Monday last my husband had a heart attack at home. Instead of waiting for an ambulance I drove him straight to my local hospital just down the road - the hospital which we always use since we moved to Kuilsriver 12 years ago. Husband's oncologist works out of Netcare, Kuilsriver, and my husband has had three excellent operations by a plastic surgeon at Netcare, Kuilsriver as a result of carcinomas. So we arrive and it's confirmed he's had a heart attack and urgently needs a cardiologist. This was after many many tests were carried out to confirm the damaged heart. By midnight a bed was found - last one I believe in the hospital. Suddenly a guy comes out and says 'Oh you are with Fedhealth - Flexifed 3 - you will need a R30000 co-payment. I asked him to repeat what he'd just said - yes indeed a R30000 co-payment. Since when? No-one informed us that for R6300.00 per month we can no longer go to our local hospital!!! It's down on The Locator as a recommended hospital for Fedhealth. It is totally unacceptable and abhorrent. My poor husband had to be ambulanced to Panorama miles away and got there at 1.30 a.m. before a cardiologist could be found for him. Questions - when did this start - why did it start - how can you treat emergency heart attacks with this abhorrent treatment? And why will we in future have to travel for miles and miles instead of being allowed to use our local hospital 5 minutes down the road. Both pensioners - hubby turning 79. Their motto is 'Family - Taking care of family' - well this family are ANYTHING but family. To be held at ransom in this manner is utterly immoral. Try and not have a heart attack folks - would appear to be an imposition to Fedhealth!!!!
148 replies
55 months ago
Fedhealth run-around
I am going for two 'procedures' later this month. The surgeon has obviously requested a pre-procedure covid test. Apparently normal practice. My husband had an operation last year by a plastic surgeon who got all the authorisations himself no problem, including authorisation for the covid test. Not me! They are refusing and telling me to go to my GP and get a referral. What a load of nonsense. Why would I pay for a visit to my doctor to request a covid test when the surgeon has already completed the Form and stated it's pre-procedure and given a ICD10 code? Fedhealth do all in their power to make life VERY difficult for its members.
106 replies
56 months ago
Bidvest Bank Have Totally Shocked Us!
My husband and I had a World Currency Card which we used on an overseas trip two years ago. We totally forgot about it until out the blue our daughter paid our fares to UK very early December last year. We put the card into an ATM in UK as we had no idea if there was anything in it. To us it looked like it was nil of funds (we are both quite elderly and not very savvy with bank cards...) Then got a phone call from Bidvest on Friday to say there was indeed money in the card. We had to sign a Cash Out Form. We didn't even know our account number as we had CUT UP the card as we presumed there was nothing in it. It apparently had about R2300++ in in it GBP... We were over the mood t this unexpected 'bonus' as hubby is 78 years of age with advanced cancer so we were very happy. The the lady on the phone said she was charging us R550 'penalty' for not cashing it in and R140? for administration fees. The balance was deposited in our account this morning. We are pretty disgusted that a Bank of such reputation could treat two OAP's in such a disgusting manner. Why charge us a penalty for something that we were totally unaware of? It is totally obscene. Completely unacceptable. Rules are rules, but when a human error has occurred surely, surely a common sense of decency and compassion could be shown to your clients? We will never use World Currency Card again if we ever go back to UK to visit our daughter. You have destroyed our faith in human nature. Do the right thing and waive the penalty charge - it has cost you NOTHING because of our stupidity and ignorance... so why such an obscene penalty charge?
159 replies
80 months ago
Rugs Original
Excellent service and after-sales service from the two wonderful ladies in the Tygervalley Shop, Nicole and Faiza. They went above and beyond the call of duty to satisfy our needs in getting just the right carpets. Excellent customer relations and I can highly recommend.
105 replies
124 months ago
Being taken for a ride!!
After being denied a specific pump for COPD in early January - which my doctor prescribed, Fedhealth intervened, refused the pump and instead instructed me to go to a Pulmonary expert for tests to see the extent of my illness. Their instructions!!! I looked up and found a medical practictioner who is on their list of approved providers. After three (unnecessary) visits to my doctor on instruction from Fedhealth - to find me an alternative pump until the results came back - and after letters back and forth - today I receive the account from the Pulmonary doctor - over R1700.00 (oh, of which about R500 is not covered by Fedhealth!!!)..... Not even at the end of January, and for one complaint - ie my COPD - my husband and I are almost wiped out of savings for the rest of the year - and why? - because Fedhealth sent me on a wild goose chase at my expense. For this I pay R5000.00 a month. I want answers Fedhealth - as this is totally obscene and totally unacceptable.
75 replies
125 months ago
Problem Solved (hopefully)
Hanri of the Chronic Department has been helping me for over a week to resolve the problem<br> of supplying me a pump. I would like to thank her for her help.
53 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
6 (50%)