DP
Dustin P
Active since Jun 2013
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Bonitas’ ********* treatment of oncology patients – 5 months of incompetence, delay and emotional distress
I’m writing this out of sheer frustration after months of dealing with Bonitas’ shocking incompetence and ********* handling of my oncology claim. In May this year, an oncology-related test costing R12,000 was incorrectly processed from my savings instead of through the oncology benefit, where it clearly belonged. What should have been a simple correction turned into a five-month battle filled with excuses, delays, and a complete lack of accountability. From the start, I did everything by the book — the invoice was correctly submitted, with the ICD-10 and all required codes. Yet Bonitas deducted the full amount from my savings, leaving me to fight to get it reinstated. Over the next five months, I spent countless hours on emails, calls, and follow-ups trying to get a straight answer. Every interaction was another frustrating loop: Calls would be cut off mid-conversation with no call back. I was promised escalations that never happened. Agents gave contradictory explanations, and not one could explain why the claim was not processed under oncology or how it even ended up in savings. Weeks later, when I chased again, I’d be told I now needed to add another code, or that the doctor wasn’t an oncologist, or that I now needed a motivation letter — each time a new excuse, conveniently provided only after the previous one was resolved. This dragged on for months — not because of missing documentation, but because Bonitas refused to take responsibility or act with urgency. The entire experience felt like a deliberate delay tactic to avoid paying the claim from their side. This is not just administrative incompetence — it’s morally wrong. To make an oncology patient endure months of financial strain and endless back-and-forth just to get a legitimate claim processed is inhumane. The emotional toll of having to fight your own medical aid while dealing with cancer is something no person should ever experience. What Bonitas did was not an isolated error — it reflects a systemic failure and disregard for patient welfare. When a company chooses bureaucracy and excuses over compassion and ethics, it betrays the very people it’s supposed to protect. After five exhausting months, the claim was finally corrected — but only because I refused to give up. There was no apology, no ownership, no empathy — just quiet correction once they ran out of excuses. Bonitas, your behaviour towards sick patients is shameful. You made an oncology patient fight for what was rightfully covered. This is not care — it’s cruelty disguised as process.
0 replies
5 months ago
Bonitas claims they paid provider but did not
I’m writing out of deep frustration after months of trying to get Bonitas to correct an avoidable and harmful error relating to claims processed from March this year. The company deducted a total amount from my medical savings account for services that Bonitas’ own claim emails stated had been “paid to the service provider” — yet those providers never received any payment. I had already paid the provider myself, so Bonitas’ deduction left me out of pocket. Here’s a clear timeline and summary of what happened: March (claims processed) — Bonitas’ claim emails to me repeatedly stated that payment had been made to the service provider. Because those emails said the provider had been paid, I assumed Bonitas had settled the supplier and therefore did not immediately chase a refund. When I checked with the provider (after noticing I wasn’t refunded) they confirmed they do not deal with medical aids and had not received any payment from Bonitas. They also confirmed I had already paid them personally. I then contacted Bonitas. At first several different agents insisted the provider had been paid — and their written correspondence to me still said the provider had been paid. After persistent pushing over many calls and emails, I was told something different: Bonitas did not even have the provider’s bank details on file. In short, they couldn’t have made a payment — yet they had told me repeatedly that they had. I acknowledge I could have provided proof of my payment earlier (and I note that now), but the core issue is Bonitas’ false/incorrect correspondence stating they had paid the provider when they had not. After I proved the provider had not been paid, I then had to fight to get the funds refunded back into my medical savings. This has been a drawn-out process: over two months of chasing, with multiple calls, detailed email threads, and hours of my time. So far I have received partial refunds, but not the full amount that Bonitas deducted from my medical savings. The total amount taken from my account does not yet equal the total refunded. This is not an isolated example of poor administration: earlier this year I spent six months getting a R12,000 saving reduction corrected to oncology. The repeated delays and errors feel like systemic poor process and a tactic that shifts the burden onto members to chase corrections — exactly when many members are already dealing with health crises. Why this matters Bonitas’ correspondence telling me the provider had been paid was false and caused me to delay taking action. That is misleading and ********* behaviour in communications with members. The time, emotional energy and effort required to correct an avoidable error is unacceptable — especially for members dealing with serious illnesses. Large medical schemes should be able to reconcile their accounts and refund incorrectly deducted savings quickly and accurately. What I have supp**** (and what I recommend other members prepare) Copies/screenshots of Bonitas’ claim emails that stated “payment made to provider”. Proof of my own payment to the service provider (invoice & bank/transfer confirmation). Written confirmation from the provider that they have not received payment from Bonitas and that they do not bill medical aids. Detailed list of the amounts deducted from my medical savings and the partial refunds credited so far. What I want Bonitas to do (clear, actionable requests) 1. Refund the full outstanding amount that was deducted from my medical savings for the claims in question — not just partial amounts. The total refunded should equal exactly what was originally deducted. 2. Provide a complete reconciliation showing: claim reference numbers, amounts deducted from my savings, the amounts refunded to me to date (with dates and reversal/reference numbers), and any outstanding balance that will be refunded. 3. Explain, in writing, why their claim emails stated payment had been made when Bonitas did not have the provider’s bank details (and therefore could not have made payment). I want to know who sent those emails and what internal process failed. 4. Provide a formal written apology for the misleading correspondence and the financial and emotional distress caused by these avoidable delays. 5. Escalate this matter to a senior complaints manager and confirm the escalation contact details so I have an accountable person to follow up with. Final comment I’m not unreasonable — I just want my savings restored, a clear explanation of how this happened, and assurances it won’t happen to other members. Bonitas is a large medical scheme; reconciling a few payments and returning my money in full should be straightforward. The delays, conflicting information from agents, and the continuing partial refunds show either serious incompetence or unacceptable processes that unfairly burden members. If you are a Bonitas representative reading this: please act promptly to reconcile and refund the outstanding amount and provide the written explanation and apology above. If you are a fellow member — check your savings statements carefully, and don’t accept “payment made” emails at face value without confirmation from your provider.
195 replies
8 months ago
Auction anomalies raise questions if they could be rigged
While I share the common concerns about the accuracy of Dekra reports, this review focuses specifically on my troubling experience with WeBuyCars' online vehicle auction platform. Although I ultimately won the auction, I was left feeling manipulated and distrustful of the process. In the final minute, I placed an auto-bid, and the price escalated in increments, suggesting another bidder was active. The action unfolded rapidly, but I distinctly recall not holding the leading bid in the closing seconds. Without placing any additional bids, I was suddenly declared the winner. Reviewing my bid history (which displays only my own activity), I discovered three identical bids at the final winning amount: one marked as the accepted winning bid, and two others—also at the exact same value—rejected for being "lower than the winning bid." Additionally, there were two other suspicious coincidences that I cannot elaborate on here due to character limitations, but they further heightened my unease. There may well be a legitimate explanation for these irregularities, yet WeBuyCars has steadfastly refused to provide one, despite my inquiries at both the branch and head office levels. This lack of transparency has led me to question whether the auction was rigged through shill or **** bidding practices. After all, when a company operating the platform has full visibility into participants' auto-bids and maximum limits, it's not inconceivable that they could exploit this information to artificially inflate prices. If their own proxy bid were to "win," they could simply relist the vehicle, citing a fabricated reason for the original winner's default. Whether this is occurring or not, unexplained anomalies like these—especially when met with evasion—inevitably raise serious doubts about the integrity of the system. Potential buyers should proceed with caution and demand greater accountability to ensure fair practices.
110 replies
9 months ago
Money App conceals better exchange rates, costing me R12,000
Money App conceals better exchange rates, costing me R12,000. It offers only “Accept”/“Decline” for international receipts, offering 3.2% fee on the daily rate. Over the weekend, I accepted 2 payments, fearing a ‘Decline’ would return the funds. Called Nedbank that day to negotiate, and the agent confirmed the Global Forex team was unavailable weekends but assured me the transactions would take 2–3 days to process, promising a call Monday to agree on a rate. I provided references, and a service request was logged. Yet, Monday, the transactions processed at the high rate without contact. My wife later got a fee of 0.6% off the daily rate by calling the Global team—info the app hides. Nedbank dismissed my complaint, saying I “accepted” the rate, ignoring my call and assurances. Why no “negotiate” option? Why process against my instructions? Why hide better rates? Nedbank - add a “negotiate rate” button or charge reasonable margins. ********* Nedbank!
0 replies
17 months ago
Diminishing value for money my reward for loyalty
I have been a loyal customer with them for over 10 years since signing a contract for armed response. My standard armed response monthly fee is now R700 which I have come to learn is 80% more than the 'normal' monthly fee🤦 Rational given to me is that they have just increases it every year and I should have contacted them once the contract period was over. My reward for being a loyal customer I guess 😩 but also for me being silly and not taking the time to check and ask them about my fee once the contract period was over. So for me I could have been saving R3000 - R4000 a year which adds up quick over the last 10+ years. Look, to be honest I have had no issue with the service and commitment from my security company and have been safe and satisfied. We all get busy and not all of us are diligent with some of this admin, like I was. Perhaps take 5 mins to check your bill to ensure you paying a fair market related monthly fee.
0 replies
19 months ago
Be careful things not adding up here
I have been contacted by them suggesting that I was involved in a 'hit and run' / rear ending a parked car. The whole process and communication from them raises many flags. They had all my details and are requesting payment for damages or for me to get my insurance to cover it. They sent me screenshot of a claim letter they were drafting on MS word...not even the actual letter🤔. I asked for proof as I have not had any accidents at all let alone a 'hit and run'. Would I not know about it if I had or have damage on my vehicle if I did not notice it somehow😂. No proof provided at all and seems to me very strange. All contact numbers, including the one listed on their website +27100355203, that they called me from were all already flagged on True caller as spam/****. They have been careful not to send formal correspondence that ties them to their company. Only calls or WhatsApp messages from cell number also flagged on True caller. I have now blocked their telephone numbers. I remain very cautious of this company - as yourself if this is how attorneys normally operate? I still await the details and proof of the accused damages from them (via email or post as per my request) which I suspect I won't receive.
0 replies
81 months ago
Avoid Durban North Bergens
Could not fix my oven correctly. Wired selector switch incorrectly. They tried to fix it a few times but after they failed they lost any will to rectify it. I ended up getting another competent electrician to fix Bergens mistakes. I was charged in full and the Durban North Manager and Head Office have not bothered to respond in any way.
0 replies
94 months ago
Cell C fiber connect sales service
Made an application with all rel can’t documetaion via email to Andile Mackenzie on the 2nd June 2018 for fibre connect. Was informed it would take 4-6 weeks for installtion. Called about a month later to follow up and was told that the documentation was processed and they will follow up with Openserve to get an installation date. Followed up again after getting no update and requested manger email address and sent an escalation email. Again nothing. Called 5 times this week (week commencing 5th August - 2 months since application) and then received an email saying they have now proceed my documentation and I must wait another 4-6weeks for installation. - I.e over 3 months since my application. Requested a manger to call me by CoB today or I would post here - surprising now call... Very concerned that if this is how Cell C treat new business how their customer Sevice will be after sales if they ever do the installation...
106 replies
120 months ago
Dont receive calls from my work landline (possibly other landlines too?)
<p>I logged the following case on the 30th May 2016 following work collegues advising that they cant get through to me on my cell - it just beeps twice on the landline and nothing comes through to my cell not even a missed call or other notification:</p> <p> </p> <p>Case number provided to me - ********** 212<br />Internal case number - FMC ********** 0632</p> <p><br /> </p> <p>I was told this was a technical issue and that the turn around would be 24-48 hours. Called after 2 days and escalated...no feedback a few days later. Then called again and was told it could be a porting issues. The query was also then sent to Porting. Then told it would take 7 to 14 days. Calls keep dropping when I call your call centre too - have to call back and re-explain everything each time to staff that are merely able to say that nothing has been resolved and they will escalate - Escallated 5 times now...and not resolution!</p> <p> </p> <p>I have since escalated to MTN managers and this is still not resolved as of 17/06/2016. During this time my cell (used for work) is rendered useless as cant receive calls from anyone in my company that uses our landlines. </p> <p> </p> <p>When I call the helpdesk from a landline and enter in my cell number it says the number is not a valid Mtn contract number??? I need my phone for work and receiving calls from my work landlines is critical to doing my job.....</p> <p> </p> <p>Resolve this please whether it is a porting issue or technical issue please.</p>
106 replies
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8 (88.88888888888889%)