Active since Jul 2013
I am in process of switching banks for my debt review. A letter was issued that no debit orders should be run this month. Every single one of them ran their debit order. Now, my problem is no matter how many times I cancelled the order on my app. Over and over and over. They did absolutely nothing to reverse the debit orders.
What a hot mess. Has a million forms for you to sign each with an amount. And they never pay out. Has a problem for every solution. Avoid at all costs.
Absolute ****. Nowhere on their website do they mention that there are initiation fees. They probably live on those fees and the one you app**** to doesn't exist. They also threaten to give you a penalty which is not legal, even in their documents.
My cleaning lady had debit order from this company. Yet she never even app**** nor sent any details. We then visited their website and it kindly says that cancelling your debit order "may have consequences". Now she isn't very good with technology, so she might have accidently pressed the button to accept the debicheck. But I am convinced that Finwell had the bank details incorrect and took money from the wrong person. If you would like to speak to someone you won't be able to ***** money from, you are more than welcome to contact me. I will leave my number under reference for you.
Took out a loan, it shows on my bank account that it was paid, and then removed. I can't get into the website because I don't have access to my old account. And their website has no info to contact them.
I fell behind on my payments and then last night I received an sms saying that the cancelation of my contract was approved. Something I guess comes along with them trying to get their money. I full knowledge that I *****ed up. After the sms I paid the latest invoice I received that also said I had until 31 March to pay. No effect. Reached out to them on Twitter as I'm unable to make or receive calls. The assistant was rude as they usually are when it comes to people that fall behind on payments. The person asked me six times for an alternative number, and each of the times I told them that I do not have one. So now I cannot go any further. Worst of all is I cannot afford to lose the number as all my work related contacts only have the one number. I am so frustrated and disappointed at the same time.
Being under debt review is bad enough. Almost half of my salary is taken away every month. And I have to pay bills and buy food with the rest. I had a major setback with my medical aid not paying my chronic medicine. So three of my debit orders could not go down. So what does FNB do? They try debiting them everyday at a cost it R8. And then today for the second time they do something so messed up. They allow the debit order, then 2 days later they charge you R800 or R850 because there was no funds (which any idiot could see) and then they charge you an additional R105 to turn them back around. So I had borrowed R1000 for food, and that's just gone now. I'm really starting to mistrust this bank because in one month alone they have cost me as consumer more than R2000 for their mistakes. And best of it all, no food for me. If I were to be able to get money somewhere now, it would just disappear into the negative balance they have caused.
Very disappointed. I've been a customer for almost 10 years. For the whole month of March the package I have has not delivered what was promised. I am supposed to get "up to 200mbps" however it is more like 10mbps during daytime. Talk about false advertising. I have been filling in forms and submitting screenshots that show the fault is not on my side, yet no escalation has been done, and MTN has probably not even been contacted. I'm giving them until the 31st or I will give notice of cancellation and will move to another more reliable provider.
I have a Fixed LTE contract with Axxess using MTN. The past week it hasn't gone above 7mbps while they advertise up to 200mbps. It was working fine a week ago. I reached out to MTN via twitter and just got a copy/paste of a form they want to have filled in. Previous times it was fixed without completing a form. I suspect that the current operator is just too lazy to look.
Had an issue with claiming my free gift with my S23. Vaughan from Samsung support called me and fixed the problem within minutes. Unbelievable service! And today I even received an email stating that all is in order and they will let me know when they send it. Thank you so much Samsung and especially Vaughan!
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