ES
ebrahim S
Active since Jul 2013
8
Reviews
0
Industries
Reviews
8 reviews38 months ago
Terrible customer service
My fibre has been down since 14/03, I've tried calling customer care and it took 30min to get to the front of the queue only for the call to be dropped. I then used the chat function and was told that they need to escalate to openserve to resolve the problem and that they would call once resolved... I received no call,no mail nothing...I then emailed customer care once more asking for the issue to be resolved, this time I got an SMS 8 hours later stating the once again it had to be escalated to openserve... When I do a line test with openserve they say that everything is functional and the fault lies with the ISP. Good day, This is your Vox ref number VOX20566470, we have escalated to Open Serve ref 105BEK140323 and we are awaiting there feedback to resolve your problem. Kind regardsVox
106 replies
44 months ago
Poor customer service
Multiple emails and they just do not bother responding, my order was supposed to be delivered by now based on their 5 day policy but still nothing, not even a tracking number made available. i will never use their service again.
0 replies
87 months ago
Inconsiderate staff.
So annoyed with ster kinekor baywest, booked tickets online for myself and my son to go and see how to Train your dragon 2. Waited inline for popcorn only to get to the entrance and be told that my son can't go in because he is not yet 7 he is 6, his birthday is in July when he will be 7. They refused to listen saying that it must be within a month, where is this rule even stated? And really how cold hearted can you be to deny this child the opportunity to see this movie which he has been looking forward to since last year, just because he's a few months shy of the age restriction ( which is 7-9PG, who's even heard of an age restriction below 10?). Rediculously and utterly disappointed in your staff. The manager was so cold and wouldn't even listen to what I was saying and kept cutting me off. Would you rather prefer losing customers to piracy? After an experience like this I doubt I'll ever be back there.
105 replies
106 months ago
No feedback! item stuck at customs since 23/6/17
<p>I bought an item from a seller in China, item left china 20/06 and arrived in RSA 22/06 when it then went to customs for clearance. I phoned to find out if anything was required and they said no, i should just wait for clearance. Waited and waited to no avail so i called again to find out whats happening and they told me that it wa going to be cleared on the day 29/06 and id see movement later the day. </p> <p>Kept waiting till the monday and still no change, they tell me that they dont know why its not moving and they will call me back...NO ONE CALLED BACK!</p> <p> </p> <p>Kept phoning and sent all my invoices and even a bank statement as proof of payment for the items and i get told they will mail me as soon as the item is cleared 11/07, again i hear nothing at all till i phone them. Customer service is pathetic! when will i receive my parcel???</p>
56 replies
110 months ago
Makro unboxed deals trash
<p>I bought a ryobi cut off saw from them last month from one of their tables, it was missing some parts (bolts, washers and cutting disc) and was out of boxed but was at a good price so I bought it. Ordered the replacement parts through ryobi and waited a few weeks for them to arrive, finally got to fit everything and use it and the first test goes fine. Then I get my imported alloy mendral bends ( which no one sells in port elizabeth and I had to import from china) attempt to cut the bend to size and the saw trips the mains and resulting in a s**** part that had to be thrown away. Take it to makro the weekend and they say it will go for repairs which takes 21 days, I accept reluctantly. A week later I get an SMS and I go collect it on Saturday after it's been "repaired", the Sunday I decide to use it again, again I test it with no part and it goes fine, second time I put another one of my imported mendral bends and try to cut it again it trips mid cut pulling the tube out the vice and the tube is again ruined. So now I'm two mendral bends short which I had specially imported and the cut off saw isn't working!<br />the following Tuesday I take the saw in for a refund or replacement because I don't see why I should continuously have to repair a saw, I tell the manager on shift that I don't want it and I need a replacent or refund, they willing to refund me what I paid but when I ask about the parts I bought and the imported bends that are wasted because of the faulty cut off saw they sold me, they tell me they can't help I must try to claim it from ryobi. Ryobi werent the ones who sold me a faulty tool that they had no business selling, their parts were perfectly fine, it is the tool makro sold me that made made me waste my money on replacement parts, it is the tool makro sold me that destroyed my imported alloy tubing.<br />then the manager has the nerve to tell me that I should take it to ryobi and watch them test the saw to prove that it was faulty, I'm sorry but why should I have to go through all that hassle over a faulty saw that makro sold me? Why should I lose money on parts and materials because makro sold me something defective that belongs in a rubbish bin???<br />this is totally unacceptable!!!</p>
168 replies
115 months ago
Items replaced with lesser ones, then order cancelled when I complain.
<p> </p> <p>My order ********** was cancelled without my approval, an item was wrong on their system and was not the item which i had originally ordered and it was substituted with something else without my approval (Ordered these cool connector type toys for my son and they changed it for inferior building blocks with no notification.</p> <p>I then emailed them to make them aware of the problem and I requested that they replace the incorrect item with the correct one before it leaves the warehouse, next day I see that my whole order was cancelled (including a book which I had ordered) without my consent.</p> <p> </p> <p><br />I have also still not received a refund for this unapproved cancellation and their system shows that it was delivered, which is not correct.</p> <p><br /> </p> <p><br />I have emailled their customer services and keep getting generic responces and they keep failling to address my issues, instead they just tell me that the order has been cancelled because of "delivery failure" which is utter ****!</p> <p> </p> <p><br />Customer service is utterly dismal, their staff blatantly ignore my questions and only selectively and inadequately answer select issues.</p>
168 replies
116 months ago
Cape mail not releasing my parcels
<p>Ive been struggling since the first week in september to get my parcels, first they werent scanned into cape mail even though they were sent out by Durmail then one of my parcels could not be found and now that all 6 parcels have been found they are only showing a "from capemail customs" alert and are not moving. I have sent a copy of my bank statement as well as the invoices to cptinternationalatsapo yet they have still not been released???</p> <p> </p> <p>this is very frustrating</p>
0 replies
137 months ago
Cell c charging me triple after contract ended
I opened up a data contract for 2gb at R99 per month, the contract was due to end last year but when I checked my bank statement I noted that I have been charged R310 for the past 3 months! I have not been contacted to extend my contract nor have I agreed to any new contract yet they are still adding airtime to my account and deducting far more than the agreed fee! <br> I am very unhappy about this.
77 replies
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5 Star
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4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)