SM
Siphesihle M
Active since Jul 2013
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Platform is misleading and the process lacks safeguards
Platform is misleading and the process lacks safeguards I recently used MFC Auction's online platform to bid on a vehicle and due to the confusing layout of the site, I ended up placing a bid on the wrong listing entirely. This was not a case of buyer's remorse the platform does not make it sufficiently clear which vehicle you are actively bidding on before you confirm, and there are no adequate warnings or review steps before a bid is locked in. When I realised the error and contacted MFC Auction to raise the dispute, getting a proper response was a frustrating experience. For a platform handling financial transactions of this magnitude, the lack of a clear, accessible dispute resolution process is unacceptable. I also paid a registration deposit to participate in the auction, and recovering that deposit after raising the dispute has been unnecessarily difficult. There is no transparency around timelines or what the process looks like from the customer's side. Nedbank MFC is a reputable institution, and I expected the auction platform to reflect that standard. Unfortunately, the user experience and the support when things go wrong falls well short. If you are considering using this platform, please proceed with extreme caution and double check every detail before confirming any bid. I hope this gets resolved, but I wanted to share my experience so others are aware of the risks before participating.
0 replies
11 months ago
Roseline, Pearl and Wendy!!! True Stars at Afrihost!
After a frustrating experience with a previous Afrihost representative, I was fortunate enough to be assisted by Roseline, Pearl, and Wendy and what a difference they made! Each of them handled my issue with professionalism, empathy, and urgency. Roseline was incredibly understanding and made me feel heard from the start and her Manager is an absolute legend I’m grateful. Pearl was attentive, patient, and ensured the matter was followed up properly. Wendy tied everything together with her calm, solution driven approach and ensured I left the interaction satisfied and valued as a customer. The Development Department went above and beyond to correct what could’ve been a negative experience and truly embodied what great customer service should look like. Thanks to them, my trust in Afrihost has been restored. These three ladies are an asset to the company, and I hope their efforts are recognised they truly deserve it, I really mean it! Highly impressed and grateful
0 replies
44 months ago
Good Lovers Market FNB Bank City
Good afternoon I just wanted to share my experience with food lovers market Fnb bank city. It’s a Friday right ? I know everyone’s tired they’ve had a long day, I was surprised to get great service from the telling when I purchased a litre of still water from the first teller. She was light in complexity highly trained exceptional service from her. I have to admit that the supervisors are not trained well. I received disappointing service from Nonka. Hope management ( Her ) Manager who took time to stop and answer a simple question regarding water and why food lovers market doesn’t have Alkaline water as yet. Hopefully the message will be relayed. Food lovers is still my favourite store however I don’t see the need for supervisors like Nonka she treats employees small that filters to customers like myself. Sincerely, Siphe
1 reply
59 months ago
Gym Company Musgrave
I recently signed up at Gym Company Musgrave. I got debited twice. I went there a 30th Of July to enquire why no one had an answer for me from reception to back office. I haven't received my contract, no tag but my money was taken twice. I wanted to cancel and a lady by the name I kia promised to send me an email with cancellation instructions, I told her she was lying and would not send anything she begged me. It's been two weeks now and haven't heard a word from her. I went there today to speak to someone who would help me cancel, and receptionist londi said there was no one. She promised to send my message on a group but if kia couldn't help me with my contact and email what good is she was my thought. She gave me an email Craig.musgrave@gymcompany.co.za Gym company musgrave doesn't have trained personal, they are unprofdesional, do no greet, receptionist cannot finish serving me as a customer before going to the next. It's utterly rubbish. The lies from Kia after the in explained debits was just the nail on the coffin. I wouldn't recommend it to anyone.
0 replies
59 months ago
Legends Barber Floria Road
Service is something important to every business however what I received from warren was outstanding, thank you to Warren from Legends barber in Florida Road KZN superb! Keep it up! Thank you to the Management team this is world class
0 replies
60 months ago
Best online shop
I love you your website and your products. Keep u the exceptional work, thank you
1 reply
60 months ago
Customer service superiority
One of the best customer service IT company in SA thank you to the team had my fibre installed thanks to you im enjoying uncapped internet. Thank you
0 replies
60 months ago
PEP Berea Centre (KZN) Horific customer service
PEP PAXI Parcel Kojic bar face soap not allowed The experience I had at PEP store berea centre was absolutely appalling, we and by we I mean 10 people were being helped by one till operator at 4pm month end!!! The manager looks like she doesn't have any management skills what so ever, not qualified, she doesn't have a name tag on, no musk while helping customers and when asked about it she laughed and shrugged me off. I stood in a Que with no marked Covid lines for customers for 20min. At least 2 people left because the till service was inhuman and degrading. When I finally got to the til the cashier stated that I couldnt send a bar soap called Kojic soap from Durban to cape town. She couldn't converse in English explaining why. Only one person by the name of scelo had his name tag on. I know im helping other customers by writing this who don't have a voice. I shot a video of the appalling attitude of these workers who treat customers, I do hope you have cameras and can check yourself out!!! Sies man!!!
0 replies
75 months ago
Woolworths customer service is unparalleled
Woolworth's customer service is extraordinary. It's not every day where you'll find managers leading by example especially in retail stores. I was blown away when she took her time to find something that was not there in Soweto from Jabulani mall, Protea mall and Southgate, I got the last one no lie. Thank you, Natasha Petersen, from the bottom of my heart, Mama you roc**** Her exceptional customer service makes me want to rave like a fan, professionalism all with a smile during these "Corona times". Her willingness to help and even go out of her way marveled me woolies you have got to make more Natasha Petersen, please!!! I will not disclose my item because id like you to ask her and genuinely say I sad thank you to her for me as I did not see her when I went out. She listened to me, she went to check my item, found the last one there and made my year we need more people like Natasha. Thank you to the securities at the door with sanitizers, thank you to the till operators especially lerato you guys are amazing. Thank you to the woolies management you guys bread real leaders and turn us into loyal customers. You're amazing! Woolworths customer service Natasha is a Gem!
0 replies
76 months ago
Makro Crown Mines Rocks
About 2 weeks ago i returned a seagate hard drive to Makro Crown Mines. It wasn't the best of experiences with pinnacles (suppliers) clerk after they returned the unit twice without thorough checks. I was called by Hazel, Devonia, Fiona countless times while not in Joburg informing my issue was resolved with the supplier and could go in-store for a credit refund. I know this doesnt happen allot but Id like to thank all the good hard working people at Makro from the bottom of my heart from the Returns Department to upper management you guys really make us happy, continue the good work keep it up! It really makes a huge difference in our lifes. THANK YOU :-) One happy client
1 reply
Review Distribution
5 Star
3 (25%)
4 Star
2 (16.666666666666668%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
4 (33.333333333333336%)