RN
R N
Active since Mar 2009
37
Reviews
0
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Reviews
37 reviews2 months ago
PLEASE HELP URGENTLY
This is an urgent request for intervention and assistance. I helped a student to register for the higher certificate in early childhood care and education (online study). The semester’s fees are paid in full but she is having trouble accessing the online portal. As a result she cannot get the meeting links to the various classes she is now expected to attend. We have been requesting urgent intervention for over a week from the Programme Co-Ordinator and Online Student Advisor but she is not getting the necessary assistance. Please help!!! I can supply student number, and all other details, once you advise who I can talk to about this.
159 replies
2 months ago
Total service failure
Can't get a response to a claims query. Can't get help to register for a chronic medication. THE call center is a joke, calls are never answered and agents don't return calls and/or don't follow through. Profmed needs a real wake up call. I get hugely better claims service form Dotsure for my dogs.
0 replies
12 months ago
Can anyone help ???
I am trying to register a student for a Rosebank college course at Braamfontein in June / July. For over a week I've tried to get emailed to me, a simple piece of information regarding the fee schedule that was sent, which was dated for February this year while the course is starting in June/July. Have made numerous calls and spoken to various consultants who are utterly unable to assist and the lates one told me to drive to Braamfontein to get the information I need. Seems utterly ridiculous and I would like someone to call me to sort this out.
169 replies
16 months ago
Dotsure Petclaims - top notch service!
Sipho helped me sort out a claims problem, quickly and efficiently and with a god benefit payout. Thanks Sipho and all at Dotsure !
56 replies
36 months ago
Dotsure pet Medical Aid - another excellent experience !
Emihle at Dotsure pets insurance has consistently been providing me (a Dotsure pet policyholder) with fast claims processing and excellent service! Emihle, please keep up the good work!
53 replies
38 months ago
Dotsure - really good medical aid for Pets
Dotsure pet insurance maintains its track record of really quick claims settlement (same day!) adn good level of benefits. Thanks to Dotsure and Emihle Klaas!
53 replies
40 months ago
DSTV - please fix !!
Towards the end of October 2022 I purchased a new DSTV contract, which included installation and the supply of a decoder. In due course there was a fault, and DSTV advised me to call out the installers, but they could not tell me who they were! Fortunately I had a record of it, and so I found them and they came and corrected the fault. Now again I have another failure of the service, which after some lengthy interaction with the Jhb. DSTV call center appears to be an installation problem. Once again I am advised to call out the installers. Or, I have to phone other DSTV accredited installers and contract with them myself. Why is it that if you buy a DSTV contract with installation, it becomes your problem to sort out the faulty installation afterwards? From a legal point of view DSTV is responsible for seeing that their installers perform properly, or alternatively fix it within the required legal period. But they wash their hands of them and tell you to fix it. Result is I have no service at the moment, and I'm thoroughly unhappy with the whole situation. Must I again call out the people who have failed to install it properly twice? Come on DSTV, do your share and get this thing fixed once and for all.
132 replies
49 months ago
PPS - fast asleep!
In December last year I tried to use the web app of PPS, and could not get the login to work. Despite intervention from the IT department at that time, the app/website could not be made to work so I could login either on my cell phone or my computer. I gave up and tried again in early March. No joy. Logged a complaint to PPS on 11 March, no response, after a week I followed it up, a reply then and in later weeks said I would hear from the IT department within 24 hours as it had been escalated. Still waiting. What’s the point of messaging me to use the app for special offers if I can’t login and PPS won’t fix it ? Useless.
74 replies
60 months ago
No delivery - is this a scam ??
The Buffalo website tracking service says my goods have been delivered to me but I haven’t received them. Was home all day when they supposedly delivered and no one came. My reference number is BUFZA3040157529YQ. I called the Buffalo office landline given the website but I was cut off after 5 mins of waiting to speak to somebody. I sent a WhatsApp to the number provided by their automatic telephone answering but did not get a response either.
0 replies
61 months ago
Wonderful service and commitment !!
Full marks to all the Johannesburg Brolink staff who assisted with my recent insurance claim. Faced with very difficult circumstances where the insurance company systems had completely failed (!!), Elbe Spies, Alida Grieb, Estie Du Toit, and Sylvia Seabe, all made tremendous efforts to process the various parts of my claim manually to ensure that I was not left out of pocket for a long period of time. I was very grateful to them, and they deserve my highest compliments for their dedication and service ethic. Well done indeed!
53 replies
Review Distribution
5 Star
8 (21.62162162162162%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (24.324324324324323%)
1 Star
20 (54.054054054054056%)