JV
JP van der Merwe
Active since Aug 2013
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
Excellent service
Excellent service, very impressed and truly happy with the professional, friendly, and helpful team.
0 replies
15 months ago
- 10 STAR FOR POLICIES AND BOOKING SYSTEM. CAN NOT REVIEW "NO" SERVICE
-10 STARS....Deep frustration and disappointment with the experience I had with First Car Rentals. My daughter booked a car rental through their website, but due to the lack of proper age verification in the booking process, she was allowed to proceed with a reservation. However, when she arrived to finalise the booking, she was informed that she is not eligible due to the age restriction policy, which should have been enforced at the very beginning. (within 3 months will she be 23). This oversight cost her the opportunity to attend a crucial job interview, resulting in her missing out on a significant job opportunity. The fact that your system failed to block a booking based on age restrictions is both baffling and completely avoidable. It is very simple to block a booking if the identity number clearly shows that the person is underage. This issue highlights a severe flaw in your IT systems and reflects poor management of what should be a straightforward process. I strongly suggest that you reconsider your choice of IT company or, at the very least, address the obvious shortcomings in your website's functionality. Your failure to properly implement such basic requirements has caused real damage to your customers. I hope you take immediate action to rectify this issue and ensure that no other customer suffers such consequences in the future. O, lastly your policy is actually a laughing joke and increases my complete frustration with the current booking process and your age restriction policy. The situation has reached the point where it is difficult to understand how your system is set up, and it clearly does not make sense. My daughter, who will turn 23 in just three months, was told she was ineligible to rent a car due to her age, despite having a valid driver’s license for over 4 years. The irony here is that, according to your policy, someone who is 23 years and 1 day old but only has a license for 1 year would be more likely to rent a car than my daughter, who will be 23 in 3 months and has had her license for 4 years and 8 months. This policy is completely illogical and it doesn't seem to take into account the actual driving experience of the individual. It’s frustrating to see that a person with far less driving experience could be eligible for a rental car, while someone with years of experience is turned away simply because they are technically not yet 23. You reserved a car rental fee for 2 days without providing any clear justification, and we were informed that the funds would only be released in 48-72 hours. This situation is deeply troubling, as it feels like your company is profiting off innocent customers by holding onto their money for an extended period without delivering any service. It seems as though your director is benefiting from this unjust practice, and frankly, it’s hard to see how such a business model could be considered ethical or sustainable. I strongly urge you to reevaluate your policies and make immediate changes. I can only hope that this message serves as a wake-up call to improve your service and, at the very least, treat your customers with the fairness they deserve.
53 replies
71 months ago
POOR SERVICE - INCOMPETENT STAFF - LACK OF TRAINING - 55-60 MINUTES TO ANSWER A CALL
FOR ONE WHOLE WEEK - NO SOLUTION FOR LINE THAT IS BLOCKED. ACCOUNTS - NO BILLING OR PAYMENT ISSUES - REFER TO TECHNICAL TECHNICAL - NO ISSUES - REFER TO SALES SALES - NO ISSUES - REFER TO ACCOUNTS THAT IS OUR CIRCLE FOR THE LAST WEEK AND STILL NO SERVICE
0 replies
125 months ago
SHOCKING SERVICE
THE POOR CONSULTANT WHO NEEDS TO TAKE ALL THE FRUSTRATION FROM CUSTOMERS LIKE MYSELF NEED AT LEAST A RAISE OF 5 TIMES THEIR USUAL FEW MONTHLY PENNIES.<br> <br> THE CEO OF CELL C NEED TO BE FIRED BECAUSE HE HAS MANAGERS AND HR PEOPLE WHO EMPLOYEE INCOMPETENT AND LAZY PEOPLE IN THE BACK OFFICE. BECAUSE THEY ARE NOT DOING THEIR JOB THE POOR CONSULTANT NEED TO SORT IT OUT. THE CONSULTANT IS AVAILABLE 24HOURS A DAY AND THEY KNOCK OFF AT 15H00. LEKKE, LEKKE<br> <br> SINCE 7 JANUARY 2016 I AM WAITING FOR A RETURN THAT NEED TO BE COLLECTED. EVERY DAY THEIR IS A PROMISE THAT THE FAULTY TABLET WILL BE COLLECTED BY RAM AND THEY DON'T KNOW WHY BUT IT SEEMS LIKE RAM EXPERIENCE PROBLEMS IN THE ROODPEPOORT AREA. SANDRO KHOZA FROM RAM CONTACTED ME FOR CELL C'S REFERENCE NO OR E-MAIL SO THAT HE CAN TRY TO SOLVE THE ISSUE OF NO COLLECTION. CELL C IS UNABLE TO ASSIST ME WITH ANY REFERENCES. NO NOTES OR ANYTHING ON THEIR SYSTEM FOR THE COLLECTION ONLY AN E-MAIL THAT IS SEND TO THE DEPARTMENT WHO ARRANGE FOR THE COLLECTION. HE CAN'T PROMISE THAT IT WILL HAPPEN TODAY BECAUSE THEY KNOCK OFF AT 15H00. THE SAME PROMISE AS IN THE PAST 12 DAYS<br> <br> WHAT A JOKE!
75 replies
125 months ago
RAM COURIERS - BAD THIRD PARTY TO PARTNER WITH
AS A CLIENT OF CELL C, I AM STILL WAITING FOR RAM TO COLLECT A RETURN AS FROM THE 7TH OF JANUARY 2016. THE WHOLE PROCESS AS FROM COLLECT AND RETURN IS SUPPOSE TO TAKE 7-10 WORKING DAYS. WE ARE AT 12 WORKING DAYS FOR COLLECTION ONLY. EVERY DAY THEY PROMISE IT WILL BE COLLECTED.<br> I THINK IT IS TIME FOR CELL C TO CANCEL THEIR CONTRACT WITH RAM AS THEY ARE THE ONE WITH BAD SERVICES THAT LEADS TO CUSTOMER FRUSTRATION OF CELL C ... IT ALSO BRING CELL C IN A BAD LIGHT <br> CELL C PLEASE MAKE IT AN EFFORT TO CHANGE YOUR COURIERS TO SOMEONE MORE RELIABLE
75 replies
127 months ago
POOR SERVICE -
MY CONTRACT CHANGE AS THEY LIKE. YOU BLOCK A SIM - THEN YOU GET R1000000 OF RANDS ACCOUNT LATER JUST TO HEAR THAT IT WAS NEVER BLOCKED<br> WHEN YOU TRIED TO SORT IT OUT THE AGENT DONT LISTEN AND IS NOT PUTTING IN ANY EFFORT TO HEAR YOU OUT. SHE M UMBELS AND YOU NEED TO ASK THE WHOLE TIME TO REPEAT<br> <br> I THOUGHT THAT CUSTOMER SERVICE IS TO HEAR YOU OUT AS CLIENT AND TO ADDRESS TO THE PROBLEM. ANY ONE, EVEN THE PEOPLE WORKING FOR CELL C CAN MAKE AN FINGER ERROR BUT THEY ALWAYS MAKE YOU , THE CLIENT THE GUILTY IDIOT.<br> <br> DEFINITELY TIME TO CHANGE AS CELL C MAKES IT CLEAR THAT THEY DON'T NEED THEIR CLIENTS WHO WAS LOYAL FOR MORE THAN 10 YEARS AND NEVER MISSED EVEN ONE PAYMENT
75 replies
130 months ago
BROTHER PRINTER A FAKE
AFTER 26 DAYS WE USED 2 X TONERS AND THE MACHINE ALREADY MAKES A NOISE WHEN PRINTING <br> THE SALES CONSULTANT GUARANTEED, AS PROMISED BY BROTHER ON THEIR BOX THAT YOU WILL GET 2600 COPIES PER TONER. FAMOUS LAST WORDS. 1800 COPIES IF YOU FOLLOW THE RULES ON THE DOT AND IF YOU ARE HAPPY WITH LOW PRINT QUALITY. 800 PAGES LESS THAN WHAT YOU INITALLY BUDGET FOR, MEANING THAT YOUR COST PER PAGE IS NOW 44C PER PAGE INSTEAD OF 31C PER PAGE.<br> MAKRO'S RETURN POLICY IS ONLY 14 DAYS AND AFTER THE 14 DAYS IT WILL TAKE 5-6 WEEKS FOR BROTHER TO SORT IT OUT. AFTER PHONING BROTHER IN MIDRAND THEIR RESPONSE WAS THAT IF THE MACHINE IS STILL UNDER WARRANTY THEY WILL SORT IT OUT OR QUOTE IF THE PROBLEM IS NOT COVERED UNDER THE WARRANTY AND ACCORDING TO BROTHER THE EVALUATION WILL TAKE LESS THAN 5-6 WEEKS. SO WHO CAN AFFORD TO BE WITHOUT A MACHINE FOR SO LONG AFTER SPENDING SO MUCH MONEY?<br> <br>
75 replies
136 months ago
PROMISED TO CALL BACK BEFORE 11H00 ON 27 JANUARY 2
AFTER TOPPING UP MY 3G WITH DATA I DISCOVERED THAT VODACOM CANCELLED THE NUMBER THAT I USE ON THE 3G. AFTER PHONING THEM TO CLAIM IT BACK THEY SAID THAT THEY DID SENT A SMS TO THE NUMBER THAT IS NOT IN USE AND THAT THEY WILL CANCEL THE LINE AND ISSUE IT TO SOMEONE ELSE.<br> AFTER EXPLAINING TO THE CONSULTANT THAT IF A NUMBER IS NOT IN USE THEIR IS NO USE SENDING A SMS TO THE NUMBER. THE NUMBER WAS ACCORDING TO PROTOCOL THROUGH THE RICA PROCESS. IF THEY HAVE RUN A ID NUMBER CHECKED THEY COULD HAVE FOUND THE NUMBER WE USE IN OUR CELLPHONES BUT APPARENTLY THEY DON'T HAVE THE FACILITY TO DO IT.<br> <br> THE CONSULTANT PROMISED TO PHONE ME BACK BEFORE 11H00 ON THE 27TH OF JANUARY 2015 UNTIL TODAY THE 6TH OF FEB 2015 NO ONE PHONED AS PROMISED
77 replies
136 months ago
7 WORKING DAYS LATER AND STILL NO FEEDBACK
CORRESPONDENCE WAS RECEIVED ON THE 28TH OF JANUARY. TODAY ON THE 6TH OF FEBRUARY 8 WORKING DAYS LATER IT IS STILL NOT PROCESSED OR ON THE SYSTEM. DISCOVERY'S POLICY IS THAT IT TAKES 3-5 WORKING DAYS TO PROCESS PAPERWORK
77 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (66.66666666666667%)
1 Star
2 (22.22222222222222%)