FM
Fran M
Active since Aug 2013
23
Reviews
0
Industries
Reviews
23 reviews23 months ago
Waste of time on false promises!
Snap n save is turning out to be a ****. I put in a request to withdraw money saved for my receipts in March and it is now end of May and I have still not received the money. When sending repeat email enquiries I get the template response that they are busy auditing my banking details and this takes 10-15 days. NOT TRUE! Waste of time indeed on such false promises.
0 replies
23 months ago
Waste of time on false promises.
Snap n save is turning out to be a ****. I put in a request to withdraw money saved for my receipts in March and it is now end of May and I have still not received the money. When sending repeat email enquiries I get the template response that they are busy auditing my banking details and this takes 10-15 days. NOT TRUE! Waste of time indeed on such false promises.
0 replies
27 months ago
Great customer care and feedback
Thank you to Nadia Nienaber for your prompt response and assistance on my query as well as for providing clarity on the information pack for the cover for my furbabies. Looking forward to making use of the benefits aa well!
0 replies
30 months ago
Our daughter body shamed by MacDonalds waitress
We went to the McDonald's restaurant at Mall at Carnival this afternoon and once we were in the restaurant placing our order our 11 year old daughter went straight to the play area. While we were still ordering one of the crew member/ waitress came to me to complain that my daughter was too fat to play around in the play area and that she would make the other kids fall. This brought my daughter to tears as I turned and saw she was told to leave the play area or escorted out. We then felt obligated to change our order to a takeaway to try calm our child down. I am heartbroken that my innocent child was subjected to being ostracized by an adult and body shamed in this way. Very disappointed in the treatment of my child. While we waited for our order to be packed I went to sit with her in the play area and there was 1 little boy sitting at the kiddies table. There were no other children playing there.
0 replies
30 months ago
Our daughter body shamed by McDonald's Mall @ Carnival waitress
We went to the McDonald's restaurant at Mall at Carnival this afternoon and once we were in the restaurant placing our order our 11 year old daughter went straight to the play area. While we were still ordering one of the crew member/ waitress came to me to complain that my daughter was too fat to play around in the play area and that she would make the other kids fall. This brought my daughter to tears as I turned and saw she was told to leave the play area or escorted out. We then felt obligated to change our order to a takeaway to try calm our child down. I am heartbroken that my innocent child was subjected to being ostracized by an adult and body shamed in this way. Very disappointed in the treatment of my child. While we waited for our order to be packed I went to sit with her in the play area and there was 1 little boy sitting at the kiddies table. There were no other children playing there.
0 replies
30 months ago
Our Daughter Body Shamed by McDonald's Mall at Carnival waitress
We went to the McDonald's restaurant at Mall at Carnival this afternoon and once we were in the restaurant placing our order our 11 year old daughter went straight to the play area. While we were still ordering one of the crew member/ waitress came to me to complain that my daughter was too fat to play around in the play area and that she would make the other kids fall. This brought my daughter to tears as I turned and saw she was told to leave the play area or escorted out. We then felt obligated to change our order to a takeaway to try calm our child down. I am heartbroken that my innocent child was subjected to being ostracized by an adult and body shamed in this way. Very disappointed in the treatment of my child. While we waited for our order to be packed I went to sit with her in the play area and there was 1 little boy sitting at the kiddies table. There were no other children playing there.
0 replies
44 months ago
Savings Stolen, with no help from Stanlib
11 days ago, I logged onto my online Stanlib profile to check the balance on my unit trust account and to my horror i found the balance to be zero. Upon checking the transaction history/statement, I found that there had been a repurchase made for the full amount which was paid out on Friday the 26th of August 2022. Upon further investigation I learned that there was an instruction sent through / uploaded for a change in details (I am assuming banking details, as I did not get any money into my bank account) which was done on the 22nd of August 2022. I sent through an email to the guy who has been my broker from inception, as I have been with Stanlib for years - and that email bounced back to my inbox saying the address does not exist. I then sent through an email to Stanlib's fraud line ('fraud@stanlib.com) as well as the call centre email ('contact@stanlib.com) that same night and to date have not had any response from the fraud email at all. When sending an email to the contact@stanlib address i get a response that my email address is not registered on the profile and when i checked my details on my profile, that has also been changed! Since Tuesday the 30th of August 2022 I have been calling Stanlib's contact centre as I get no assistance via email, and I keep getting told that it will be escalated to their risk department to be investigated. When I called in on Monday this week (5th September 2022) I was advised that the matter was only escalated to the risk department on Friday the 2nd of September, whereas I reported this on Monday the 29th of August, and nobody gives any interim feedback on how far they are. Each time I call I get told that they are still busy investigating and will contact me once they get an answer. I entrusted the last of my savings with Stanlib and they have absolutely zero empathy with the fact that I am at a total loss right now. Being a loyal client for all these years means absolutely nothing and this is so painful. Why can nobody tell me what has happened with the financial advisor who used to assist me with this account? Why was there not someone else allocated to my portfolio if he left? How does the email just return undeliverable???? Please Stanlib – all I need is my money back. I am sure that I am just a drop in the ocean as a client to you, but I entrusted your company with all the money that I have.
134 replies
49 months ago
DONT HOLD YOUR BREATH WAITING FOR CLEARANCE CERTIFICATE
I have been with Debt Rescue since 2015 and was so excited to finally be paying off my last creditor in December 2021. My joy has been sapped as 3 months later I have STILL not received my clearance certificate. I follow up every month 2ce a month and either get told they haven't received all my paid up letters from creditors, most (if not all) of which I requested myself directly from creditors and emailed directly to Debt Rescue. I called in again on Thursday / Friday and was told that my profile is on the old system and that she could not get or see the comments and that I must call back again on Tuesday. When you start out with Debt Rescue they are brilliant with feedback and they email and call you back frequently. Now that I'm done nobody ever comes back to me, one time I called and the lady I spoke with told me her computer just froze and she would call me right back once it is up and running again. DID NOT HAPPEN. This is painful because I would like to move on with my life and start a new chapter already. Why the hold up?!
53 replies
57 months ago
I made an online enquiry for vehicle insurance with PMD and got a very quick call back
I made an online enquiry for vehicle insurance with PMD and got a very quick call back. The lady who called me back was well spoken clear, patient and so friendly. She offered me an even better quote than I got online and explained the benefits of the policy concisely. She really set my mind at ease and made me feel very welcome to PMD. I look forward to a long journey with PMD ??✨
53 replies
57 months ago
Disappointing Service & lack of Compassion
I am so disappointed with the lack of assistance from Miway this morning. I had previously been insured with them since July 2021 and had an initial great and seamless experience with them, receiving great service and care but owing to financial constraints and my car which had mechanical damage over the last few months and had been standing, opted to stop with insurance for the meantime as it was not in use. I informed the lady I spoke with when requesting to cancel my insurance in June this year and it was with a heavy heart that I did so as I had no idea when I could get money to repair my car again and have it running and she seemed sympathetic to my situation and encouraged me to come back to Miway once the car is sorted again. I was blessed to be able to repair my car's engine this month and it is running again and now need the insurance to be reinstated again. The lady (Thuli) that I spoke with this morning began the quote process then promised to call me back within 5 minutes as she needed to get her admin dept to remove previous incidents that were still on my profile from more than 5 years ago. She did not come back to me and when I called back after 2 hours the quote I eventually got was almost R1200.00 more than was I was paying just over a month ago. I was not given any explanation as to why it is so high and there was no room for negotiating a better premium at all. Am I being penalised for not being insured for 1 month after having almost 15 years of uninterrupted insurance cover? I would get a slight increase owing to the minor incident I was involved in last year but not more than double what I was paying with the same insurer in June 2021???
53 replies
Review Distribution
5 Star
4 (17.391304347826086%)
4 Star
1 (4.3478260869565215%)
3 Star
0 (0%)
2 Star
2 (8.695652173913043%)
1 Star
16 (69.56521739130434%)