DS
dirkie S
Active since Aug 2013
10
Reviews
0
Industries
Reviews
10 reviews16 months ago
Pathetic service
Dont want to repeat what all the reviews say, they saaid it all. Pathetic customer service. @hisense i hope you see these reviews and reconsider your partnership with this company they will cause people loosing interest in your brand that you have worked for so long and hard.
0 replies
23 months ago
Pool Solutions Great Service
I want to take this opportunity to say a huge thank you to Celene and Philip Smit from Pool Solutions with all their assistance during my ordeal with the ****mer and thieve Shaun Prosper t/a Epoxy Floors SA. I reached out to Celene when i found out some information and do whistle blowing based on the information I received. Celene were very friendly and assist me during the whole process and even offer me the product at a lower cost which assisted me a lot financially. They further assisted me with recommending a new reliable installer that finished my pool in 2 days.
53 replies
24 months ago
Beware of Epoxy Floors SA owned by Shaun Prosper
So we have contracted Shaun Prosper from Epoxy Floors SA aka Shaun's Epoxy Pools to redo our pool with an epoxy coating. He needed to install a new weir, light, inlet, mosaic and coping on the pool. All of the above was supp**** by me the owner. The coping was installed unprofessionally and i needed to contract Royal Paving to come and install the coping for me. Now three weeks in the pool is half done and Shaun is missing with R9600 of the money that was suppose to buy the epoxy. Every day i ask him where is the product and when will he complete the pool and everyday there is a different story from him. Its one lie on top of another and i have now accepted my faith that i will not see my pool completed by Epoxy Floors SA and that i will also not get a refund or see the product to enable me to buy the product or get another contractor to finish my pool. So be careful of who you employee, Shaun was from day one just to eager to do the pool for me, maybe that was the red flags i was suppose to see as he was hard up for the job, but he showed me reviews and pictures of the work he completed but that does not have to be the only reason why one should contract a person. I would suggest if you do such a project, buy all the material needed and they just get a person to do the labour for you, this way they cant run away with the money needed to finish the project. Shame on you Shaun who is a God fearing person, who sits in church every Friday and then go and ***** from people. What goes around comes around, i might have lost R9600 but you will loose ten times that hopefully be people reading my review and post on Facebook about your operations.
53 replies
25 months ago
Title: Beware: Prime Gutters (formerly IPS Gutter) - Buyer Beware
I regret to say that my experience with Prime Gutters, formerly known as IPS Gutter, has been nothing short of disappointing. After investing my hard-earned money into their services, I find myself compelled to warn others against making the same mistake. Under the ownership of Anthony, Prime Gutters fails to uphold its promises and honor its guarantees. Despite advertising a 20-year product guarantee, my downpipes, merely a year old, have already begun to change color. What's more concerning is the utter lack of responsiveness from the company when I attempted to address this issue. Numerous calls and messages via WhatsApp have gone unanswered, leaving me feeling abandoned and frustrated. Potential customers should be aware that Prime Gutters' commitment to quality and customer satisfaction appears dubious at best. Before entrusting them with your gutter installation needs, I urge you to consider my experience and proceed with caution.
0 replies
45 months ago
Hisense Service "null op n kontrak"
What a useless bunch of people working for your organisation!!! I would be ashamed to say im working for Hisense SA. This is the worst service centre I have ever experienced in South Africa. And based on reviews on here I see I'm not the only one. Ordered parts took them almost two weeks to get one part order. The part arrived almost a week later and it was the incorrect part. Been on calls for almost 3 hours with them to sort this out but with constant excuses. Cant even count how many emails was send with almost no response at all from anyone. Spoke to Kady, Thuli, Nathan (service manager), Boitomelo, Veronica, Lucina, Rebone and who knows and they all the same, unable to provide feedback and respond to any query. You send emails, don't get a response back. You call and get placed on hold for 10min plus each time and still they can't provide you with any response. I service washing machines for extra income, i spend all my profit in calls to this useless company. I will advise anyone not to even consider Hisense as a brand as they cant deliver. They want to sell sell sell but they cant assist with part to fix, fix, fix. One of these days you will see them leaving the country. Bring in a few Chinese people to take over the call centre, service centre etc. Im sure they would be more capable of running the business than these South Africans currently working there. Come on South Africans get your act together and prosper dont brake down everything you touch!!
134 replies
52 months ago
MTN upgrade
In September i was contacted by an external MTN agent and asked if i want to upgrade. I agreed on the upgrade as the offering was good. So the first month come did not get what i was offered on the contract. I then called MTN to request to cancel the upgrade and offer me a better deal that will work for me. In November, MTN agent called me to perform an upgrade. The agent advised me that the previous upgrade will be reversed and a new contract will be performed. During the call the agent advised that i will get in total 800 min a month split between on et and off net. Come 12 December not all the agreed minutes are loaded on to my account. When i received my invoice, i was charged for the free minutes that was allocated and which was suppose to be free. I called MTN retentions department to sort this out with no positive outcome. All they tell me is to log a call which i did and no one followed up on that call that i logged. I have send numerous emails to a person called Renall who advised me that a retentions officer will call me back to resolve this, its been over a month now and no call and no email from anyone at MTN. I have had this contract for over 19 years with MTN and this is by far the first and worst service/experience i have ever received. I think its time to move away from them as it seems to me I'm just a number for them. I hope MTN will call me back as i will not pay this account until this is sorted out and i get what i was told i will get as per contract agreement.
0 replies
53 months ago
Takealot do what ever they please.
So Black Friday happened and i decided to spend money on a good coffee machine. Takealot.com advertised the Philips 4300 machine for R7999. So i order this as this is an excellent deal for and excellent product. Place order and paid on 26 November. The next day the delivery is scheduled and i was so impressed with the quick service that i received, could not believe it. So we opened the machine unpacked it and tested it out. The the machine gave us an error of " please insert drip tray" tried a few time then i work then give the same error. Eventually discover the fault and then request a return on the Takealot.com website on 29 November. Again surprised with the quick turn around and response. On 30 November the machine was collected at my house. The option i chose was to get the item replaced, NOT REFUNDED, NOT CREDITED or REPAIRED as the machine is 2 days old. So i waited and keep on checking my emails for a response. Then suddenly on 3 December i received a bunch of emails , one after the other, the fist to say they don't have a replacement in stock i need to decide between a refund, a credit or a repair. The next email i get informing me that they have credited my Takealot account with the R7999. I have send numerous emails to Takealot informing them that i don't want a refund, a credit or a repair i want a replacement machine. They informed me that Philips SA is out of stock. I then called Philips SA and confirm this but they were unable to tell me that as they are only a repair center. On 4 December i called Takealot to asked if they can return the faulty machine to me as i will then make sure to claim through Philips SA myself as the machine does have a 2 year warranty. They confirmed that this is possible and will process the return of the machine to me and then also reverse the credit on my Takealot account. On 6 December i called to follow up on my request and again i was assured that it wont be a problem. By late afternoon i have not heard anything from Takealot via calls or email and decided to call them again. The agent Brent W then told me that they need to go and locate the machine first before they return it to me. The same day i got a email from Brent W informing me that it is again the policies to return products back to clients and they are unable to reverse the credit on my Takealot account. Firstly i never asked for a Takealot credit, they decided for me. Secondly i dont want a refund. So they either return the faulty machine to me, or they source a Philips 4300 from somewhere for the same price i paid. There is no other option im giving them. This is unacceptable to do what they want. How i see it is that the machines real value is R11 5000 now if they replace they will loose out on the difference. So Takealot, return the machine or a new one, and take the R7999 that is in credit back as that is not what i want. Im sure you can reach out to Philips SA to ask when will new stock be arriving then supply me with the new machine.
0 replies
91 months ago
What service Hoover???? 8 months and still no part!!!!!!
Hoover SA does not even deserve one star. If there was an option to give them zero I would. Its been almost 8 months since we have ordered a part from the parts department. We had numerous conversations with Maxeen, Nthondo and Rozetha with no luck, just empty promises one on top of another. At beginning of October Maxeen said that the part we are waiting for has arrived and are at the head office it just needs to be transported to Midrand then we can come and collect it. Three weeks later and we are still waiting. I then called and demanded to speak to someone more senior to help and sort this problem out. I spoke to a lady called Maimese who is the customer relationship manager. She said that she will sort this out for me. I have emailed and WhatsApp her the full conversation between Gerhard and Maxeen about this part. She informed me on Friday that the part was ordered and it will be available on Monday the 22/10/2018 for collection. When I called her today to ask progress, I was informed that the part has been ordered and are at the JHB office. So why is no one getting in their car and collect it??? When I demand more answers she told me there is nothing more she can do for me, how is this customer service from a customer relationship manager??? Now im waiting for a Cindy to call me but nothing at all. Come on Hoover SA what happened to customer service??
0 replies
117 months ago
worst service from any service provider ever
<p>They dont even deserve a one star rating. Mins 5 would be better. I was on contract with telkom for 1 year. Cancelled with them to move to prepaid as i was told by family how "cheap" they are. After a two week trial i was so unhappy as i needed to recharge every two weeks that works out ao exspensive. Cell c does not offer any prepaid deal that last for 30 days. So i decided to leave Cell C to Mtn as they are just super. I was informed i cant port i need to stay wth Cell C for min 3 months. I decided to take up a sim only contract. I called on the 17th and got according to me immediat approval for all 4 lines i needed. Wow. Short lived was this experience. Fridayi called to follow up and was informed the sim cards will be deliverd on Monday. Monday came and got 2 sim cards only. Called and was informed i will get the other two over the next two days. Tuesday came got one. Wednesday came and gone so did Thursday. Called to find out whats going on just to get told after the aprival the 4th deal was declined. How does something goed from approved to decline in days? Spoke to about 13 people on 084145 amd 084140 and not one person can sort this out for me. Not one person can tell me what sim card belongs to what number im porting and not one person can tell me whats goimg on with my account. I left 4 messages for Davies the person who assisted me with the contract and not one call back. Spole to Refiloe who promised she will sort this out and come back to me before close of business. At 17h20 i called to be informed she left for the day. I eventualy spoke to Davies who now told me the 4th sim is approved and on its way they have problems with Ram couriers company, nice blame someone for your mistakes. I then tried to activate what i got as my prepaid airtime is depleted. What a useless bunch of people. Not one person could assist me. Another thing is my account was debited without apptoval or notification from Cell C, what the hell. So Cell C what are going to do? My wish is to get ported so far away from Cell C back to MTN where i know that customers is key. I demand a solution before close of business tommorow.</p>
159 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)