MD
Mark D
Active since Mar 2009
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Non-existent customer service
They were quick to install, great neat work...BUT I still haven't gotten access to the Brain app, about a month now and now my geyser is not working - plumber says it is not a geyser issue, it is something to do with the solar electrical connection. I have messaged, phoned and emailed and no one is getting back to me. SHOCKING CUSTOMER SUPPORT!
53 replies
7 months ago
DO NOT TOUCH V-RENTALS, YOU WILL REGRET IT!
Absolute worst company to deal with, do not touch them! You will regret it. I had a car with them during Covid. Lost my job, as so many of us did and they took the car back. 5 years later they are contacting me. First to try offer me another car, but after telling them numerous times I am not interested, they then told me I owe them money and when I told them any debit would be prescribed, they then contacted me again to claim there was damage to the car. Which is a load of nonsense. Extremely ***** behaviour and I have lodged a complaint with the Ombudsman.
0 replies
18 months ago
Call centre staff ar...
Call centre staff are amazing! You don't have to wait a long time to be answered, and they are quick and efficient and friendly.
106 replies
23 months ago
ABSOLUTELY ZERO CUSTOMER SERVICE!
I have been a customer for over 2 years, and have continuously had issues with my fixed LTE speed. I work remotely, and need reliable internet. In April 2024, my speed dropped to 1Mbps, and it was affecting my work. I requested they cancel my service. They came back to me and eventually resolved the issue, so I advised in writing that I was happy to continue with them. Then 1 June 2024, my internet is disconnected. I Whatsapp, email and try phone. I get a reply to my email, from Zelda, saying I don't have an account with them. I immediately reply advising that I had requested the cancellation request be cancelled and that I need my service back up and running ASAP. As of the 2nd of June I have yet to receive a reply to that email, my WhatsApp messages OR the message I left on their phone line. This is the worst customer service, in fact, it's NO CUSTOMER SERVICE - bad customer service would at least mean you get some form of help, even if it was poor. I have also requested a cancellation of the cancellation via the website, hoping that would speed things up, but they have no support on weekends it would seem.
0 replies
54 months ago
Ashleigh Lebrandt, from Oneplan insurance responded quickly and in a friendly manner to resolve my queries
Ashleigh Lebrandt, from Oneplan insurance responded quickly and in a friendly manner to resolve my queries. Great service from Ashleigh!
53 replies
102 months ago
Displayed balance not matching what they tell me I owe
According the DStv self service portal my balance is R892.89 due 27 Dec 2017. Yet, I was cut off on the 10th of Dec. I made a payment on the 15th of November to catch up my account and was reconnected, so at worst I should have to pay again on the 15th of December. I went into the Randburg service centre and asked them to reconnect and they refused, saying I owe them R962.89 - according to their back office system. My latest statement, dated 29 November shows an amount due of R38.80 - NOT YET DUE. So what they are displaying to the customer in the self-service portal is not what they are telling the customer. I asked them to at least connect me to the 15th of December and then I would pay again - they refused.
210 replies
103 months ago
City of Joburg - not adhering to constitutional court ruling!
On the 27th of September 2017, two men in a white car, without identification came to cut off my water. There was a physical altercation, as I didn’t believe they had the right to turn off my water, and I went into the house to calm down. After they left, I then found a termination notice in my gate. No pre-termination notice was ever received for this. On the 28th of September, 2 staff, wearing City of Joburg clothing, came to my gate to inform me that they were cutting my electricity. One of them found a pre-termination notice on my driveway dated 27 September, which states I have 14 days to make a payment arrangement, otherwise services would be terminated. Despite showing the female staff member this, she refused to comply with the 14 days and cut my electricity. I have emailed the City of Joburg, the DA – who forwarded my email to various people at the City of Joburg, my ward councillor and so forth. I have found a ruling by the constitutional court that the city have to abide by the 14 day grace period. I advised them of this ruling, and have asked that they reconnect me and give me the 14 days. They have refused. To make matters even worse - it would be laughable if it wasn't so serious- on the 11th of October, I received another pre-termination notice, dated 9 October 2017, in my gate! It is crazy! I have already been terminated! Does the one hand not know what the other is doing? I have found out that the ESP package needed to be renewed every 6 months and that my wife could also have applied. I have asked that it be back dated, as no one had informed me, so to help us out – my request was declined. I have told them I am willing to make a payment arrangement – as long as they reconnect me and honour the 14 days. They have failed to even acknowledge my email. I have also advised them that since my power was cut, that the two street lights on the verge were also cut! To me, this indicates that for the past almost 10 years, I have been paying for the street lights! Not getting anywhere, and it would seem they will not honour the constitutional courts ruling on pre-termination notices. Please can you help!
0 replies
124 months ago
Case with Ombudsman going on 5 months!
My insurance claim with Hollard for a home invasion robbery which took place in May 2015 was rejected twice by Hollard for supposed fraud. I appealed to the Ombudsman in October 2015 and they passed on a response from Hollard listing more reasons they rejected the claim than they originally gave me. Even so, I have provided evidence against pretty much every item Hollard brought up. Hollard were supposed to have responded early in the new year, and then when they hadn't, they requested an extension to the 15th of Jan. I have yet to receive their response. When I asked for this on the 25th of Jan I was advised \will revert once we are in a position to do so\", I was also told that if I was not satisfied with the procedure \"I could take the matter to an attorney.\" I left it for another 11 days and emailed again on Friday 5 Feb
0 replies
132 months ago
Poor retentions attitude
I was recently a victim of a home invasion robbery and my cell was stolen, I bought a cheap phone to last until my household insurance paid out, which has almost been 6 weeks. the cheap phone broke, so as I am only 3 months from upgrade, I decided to request an early upgrade from MTN. As I have been a loyal customer for 15 years I expected that they could help me out. I went to the 14th ave offices and spoke with the receptionist who called the retentions dept. They didn't even send anyone down to speak to me and flat out declined my request. If this isn't resolved they will lose me to Vodacom when my contract is up.
76 replies
132 months ago
Hollard's appointed assessor rude & slow!
I was robbed on the 14th of May, which was a traumatic experience in itself, being held on the floor in front of my two young children while our belongings were taken.<br> On the 22nd of May, Rantlha & Associates, represented by their Managing Director
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (54.54545454545455%)
1 Star
3 (27.272727272727273%)