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Farren B
Active since Sep 2013
16
Reviews
0
Industries
Reviews
16 reviews10 months ago
Oneplan no longer the plan for me
After more than 10 years as a proud Oneplan client any goodwill has been obliterated by the treatment I received from Oneplan. Hereby follows my tale of woe. Went to the same dentist for the 2nd time, who submitted on the 6th day but had written QUOTE instead of INVOICE. Yes this was a mistake on the dentist part, and they did take long, but I contacted One Plan to say I was busy with it and they also contacted the Dentist on my behalf. (This was the head of the customer care unit R Naidoo who went above and beyond to assist me) So my policy was suspended....... Obviously I was concerned and contacted the whatsapp line daily to ask them if they saw the new invoice, they would say no they cannot see the invoice or just not respond on whatsapp. Then in the late afternoon I would received an email to say the invoice did not meet the standard without details outlining the actual problem . In the mean time I am getting daily sms and emails telling me the invoice is outstanding even though it was submitted. I felt harassed and stressed as my policy was still suspended. I eventually asked the customer care head (R Naidoo) to assist me. I sent him the updated invoice and he walked it to claims. The harassment continued via sms and email. I emailed him again and he went to investigate on my behalf. As I suspected the invoice was suspended in cyber space and was not allocated to my account. After that fiasco I checked my oneplan App and was shocked and angered to see that they approved the R690 but the balance of the R300 from the original R1000 that was allocated to my card was rejected which means I still couldnt use my policy. Eventually that to got sorted. Is this the new oneplan who has staff that are unable : to communicate with compassion and professionalism to check my profile to see that I have never had such and issue before to reason and probe to unblock a problem I take my hat to R Naidoo as I have no doubt if he did not assist me my policy would still be suspended , however one person cannot overcome the unprofessional behaviour I experienced from the host of other one plan staff that interacted with me. Its time for me to find another organisation that will teat me with kindness and dignity, imagine if I had to fight like this and I had a life threatening medical situation.......
53 replies
10 months ago
MTN - charges you for an upgrade AND reduces your monthly data allocation
FIRSTLY- MTN contacted me to do an upgrade. Two months later I got charged approximately R230 as an administrative charge, they charge you for an administrative process and did not advise me up front. SECONDLY - My contract is for 100 minutes and 4Gs monthly - they changed it to 1.5Gs per month. If this is'nt daylight ******* I don't know what is......
0 replies
14 months ago
Yaga - there is no protection for the buyer so beware
Yaga used to be a bright star but has now lost its shine. Firstly it advertises that there are no fees , but this is not true the protection/ insurance cost that you pay is actually a transaction cost. There is no protection from yaga you are on your own and will lose your money. If you get a seller that sends you the incorrect item or they have an old photo on the site and send you an item that should have gone in the bin. I got some really good deals in the past but I have had a bad experience twice since Jan and that is a sign of bad business.
0 replies
18 months ago
Lost cards effortless process with Julian David
Lost cards effortless process with Julian David. Had 2 issues he sorted both in the least amount of time and made a stressful interaction run smoothly
53 replies
22 months ago
New customer unable to buy travel insurance
Tried to buy hollard travel insurance thrice without success. There is no other channel to purchase this travel insurance so if the website doesnt work then you cant make the purchase. There is an issue on the website as it connects to the payment. Each time I called I was told I must email as they need send it to finance or IT . To date I have received no response that can assist me.
53 replies
22 months ago
Webafrica - No customer service - to tired to keep on trying
Webafrica you are in trouble.... Tried to buy the ESET (Antivirus) from Webafrica. There is no way to do it on the website so I had to use the whatsapp number. ( you can no longer speak to a customer service person not even sales) First they struggled to purchase it on my behalf, If I thought that was a struggle then my struggles had only begun. They sent me an email that had no information in it. I needed the product code and password. I cannot tell you how many persons I messaged all did the same thing to me either ended the call or transferred me without telling me why. Even after I said dont transfer me they continued to do so. The last person said she would assist and get back to me , I never heard from her again and after a few hours they closed the chat. Im tired of this struggle and will be cancelling all my other subscriptions as well.
0 replies
26 months ago
ADT - ********ly charging a customer R1700 to be released from a contract that was never signed
I have been with ADT for more than 10 years. However in the last 2 years the service was abysmal, Id call for them to drive by during load shedding and this never happened, took 20mins to get to me after an emergency and I didnt see the ADT car driving in my area. I have since cancelled ADT and gone with Beyers security . Imagine my surprise that not only did I have to endure substandard performance I was also informed I have to pay R1700 before I can leave as I apparently signed a 36 month contract. I say apparently as this is a lie and ********. They cannot find or show me the original signed contract because I never signed one. The management made a decision that it did not matter that I did not sign an original contract, I am to pay anyway. This is ******** in terms of the companies act 71 of 2008. Only a signed contract can bring terms conditions into fruition. Im glad Im leaving but this matter of payment will not go away and I do intend to escalate to all online platforms as well as logging a complaint to the security Association of south africa. I will cancel all other ADT services for my and my extended family business. Im tired of big business conducting themselves in this ******** manner and forcing the customer to pick up the tab
58 replies
26 months ago
Takealot selling items of terrible quality and making them non returnable without notifying the customer before the sale is madestomer
Bought a lithium battery 1 December 2023,when load shedding started in February the battery was unable to keep the alarm on. This after a month and a half. Contacted Takealot for a refund and was notified that I have to contact the manufacturer . Now in terms of the law of contract you must be made aware of an item that is non refundable before or at the time of sale. Takealot did not do this. The manufacturer is not in south africa and the retailer does not have a phone number . Takealot does not review the quality of items and then tries to get the customer to take the loss. This battery is R600 and in this economy who can afford to pay that amount with no benefit. As a faithful takealot customer you are moving ****her and ****her away from your vision and I am sure that you are losing more customers than just me.
0 replies
31 months ago
MTN rewards programme- Bogus
The MTN rewards programme is worthless. I bought airtime R70 airtime with my rewards and wanted to convert it into voice or data. This is not possible. It shows on your phone you have the airtime but you cannot do anything with it and you cannot use it, it just stays on your phone forever. As such they should just discontinue it and not waste resources managing it.
0 replies
31 months ago
SPAR loyalty programme - ID NO required
Spar Rewards, forces you to insert your ID number to get the updated rewards card. I do not want to share my ID number for a loyalty card and my question is , what does SPAR benefit from collecting this personal information. In terms of the new information age surely I should have the option to not submit my ID as no one will ask for identification when I swipe at the shop. They then had an email address "complaints.ir@justice.gov.za" where you could log complaints but this email did not work . Spar in future Id rather shop with a loyalty programme that does not require my ID
0 replies
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0 (0%)
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13 (81.25%)