LR
logan R
Active since Sep 2013
33
Reviews
0
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Reviews
33 reviews5 months ago
Makro is not sympathetic or considerate to customers situations on their return policy.
My wife orded online and we were supposed to order a 20L roof paint but mistakenly orded the rubber roof sealer for R1100 from makro online on the 13 October 2025. It so happened that whilst it was being delivered I was admitted to hospital and for the next 3 weeks I was admitted thrice into hospital , and when I discharged and after i spent a few days recovering, the last thing whilst I was recovering was to check the paint, I decided to get someone to start the roof painting today only to realise that it was not the correct paint, so today ( 13 November 2025) , I immediately called makro call centre to return the rubber paint ( which was un - opened) ,the custmer service lady ( whos name was Mamele )checked the order number. only to tell me that their return policy is 14 days and they can not help me , I tried to explain my situation about me being in hospital during that 3 weeks, but she was not willing to listen , I asked to please consider the situation I was in but she didn't care, I then asked her to please let me speak to a senior manager to explain my situation but i was told bluntly" you don't have to speak to a senior manger as it won't make a difference , our policy states 14 days". My wife and I order almost every month groceries from makro online and its sad that Makro is not even willing to take customers situations or problems they faced at that time into consideration when they want to return an item , I was willing to even send her proof that I was in hospital but I guess that would not have mattered as the customers problem was not their problem as long as Makro got paid their money. So Sad
159 replies
6 months ago
MTN Broke Their Promise
Signed up for a MTN fibre deal ( R209 pm) 40 /20. On the 25 September 2025 and today is the 18 October 2025, no instalation date given , don't know who's waiting for who, because Supersonic says they waiting for Open serve, MTN customer service has no idea and seems lost for answers, MTN escalating from last week, I don't understand I took the deal from MTN and not Supersonic or Openserv, but Mtn seems lost , and they broke their promise because when I phoned Mtn to take the deal , they told me installation will be done within 7 to 14 working days , we pass that now , Mtn taking on too many jobs , but canot handle the load, false advertising. Very disappointed customer
0 replies
8 months ago
Checkers Reservoir hills not disabled friendly
Went to checkers Reservoir hills today ( 04 August 2025) , I have a disability and use a wheel chair, My son and I went into checkers and did some shopping ,then went to the till to pay , because my son was pushing the wheel chair I had the items we picked on my lap, we stood in the queue watched by security and staff of checkers ,but non of them stopped to tell us that there was a special counter for people with disability, My son spotted the sign and pushed me to that till , it was a corner till point , but to our surprise, there was no cashier at the till ( had a till closed sign )and the store also put a sweet box stand next to the disability till, there was no way even if it was open , that i could fit to get to the till, I battle to get through normal tills as it's narrow, we waited at another till ( watched by checkers staff ,but no one even cared) , I asked one off the front line managers about the till being closed and why do they have sweet box display next to it, all she said was she will speak to the Manager. Checkers Reservour hills needs to learn more from checkers Gateway, My shopping there was so easy, the store was busy and to surprise , a security gaurd saw me in the long queue ,came to me and personally took me to the disability teller, Now that's what you call customer care. As a disabled person , life for us is difficult when it comes to shopping and getting into places , I am not asking for special treated , just a chance to enjoy shopping , and for the stores to take our needs into consideration, to make the experience easy.
0 replies
10 months ago
Poor quality food and attitude
Went to McDonald's Springfield in durban on Sunday ( 15 June 2025) at 8.15 pm, my daughter went in to ordered 1 Large ice coffee & 1 large strawberry milkshake , R60 for both ( she instructed the lady at the counter not to put ice in the ice coffee as it was too cold, the lady then put 2 or 3 ice cubes in it , but to her amazement the cup was only half full, so my son went back in with her and spoke to the Manager (Sinakho Nsele), who had a bit of an attitude with both my kids , after my son explained that he paid About R28 for half a cup of Cold coffee, another female staff came and spoke to Sinakho in Zulu, and then Sinakho told my son that this is how they serve it , if dont want ice ,you get half cup cofee, then 3rd female staff came and also said this is how we sell it and if you want it topped up with more milk, you need to pay R8 more, so my son asked her so you mean I paid R14 for coffee milk and R14 for ice , Sinakho said YES, but with an attitude, My son then asked her for her name and told them he was going to put this incident on hello Peter and to his shock all 3 staff including the manager Sinakho said YES, go ahead , put it and laughed Sinakho proceeded back to the kitchen with One staff member, both were laughing singing and dancing to the blasting music , all went back to the kitchen ,looked at my kids and laughed at them again, with no apology given. Is this how McDonald's staff behave, putting customers last, and this is not the first time I have had issues with McDonald's Springfield, being a manager and behaving and speaking in that manner , is horrifying, My kids then told me that they buy from McDonald's gateway and Reservoir hills , and this is not how they serve the coffee , it's full Is the store robbing customers with their meals and lying to them about their policy The situation could have been handles differently or was it because she was talking to teenagers, exerting her manager authority. Were is the McDonald's customer service ( of the customer comes first ,or please the customer to keep the customer) Train your staff , customer service , I will tell who ever I see about my experience at McDonald's Springfield. VERY DISAPPOINTING SERVICE
0 replies
10 months ago
POOR QUALITY FOOD
Went to My Diners on the 10 june 2025 for my sons birthday, ordered 2 mutton breyani and half chicken Tikka for a take away, I go to my diners all the time and especially gateway knows me well .i go with my family and I am in a wheel chair, this time I was very disappointed, the Bryani rice was hard and the meat was hard and rubbery, and to top it all off ,the breyani had less salt, ( no taste) , and don't talk about the chicken Tikka ( they gave me chopped onions as salad, and they put the roti in the chips packet , by the time I got home the roti was soaked in oil, the chicken was also very oily. I spent R413 on the meals and was very disappointed. When I eat in the restaurant, I get lettuce ,tomatoes and a big potion of chips, not if you get a take away, they give you ******* and expect customers to accept it, VERY dissatisfied and Disappointed. Don't think I will go to My Dinners very soon .
0 replies
11 months ago
Uber Eats Market ( durban north) lies about free items to catch customers
VERY BAD experience with Uber eats Market Durban North, on the 22 May 2025, ( order no 10817 )they had a free offer of chicken and nuggets ( orded 10 of this) but to get this free item I had to order for over R100, for which I did R106, deliver was fast but it came with a BULL**** story from the delivery guy, apparently the chicken and nuggets are not Made by them and they don't have it so that order will be refunded ( how will they refund a FREE item) so I questioned the driver which he was lost, I told him to take the entire order back and I wanted a refund of my R106. He make a quick phone call to someone after he realized I caught up with his lies and took the order back , ( till today no full refund) but on the app it shows chicken and nuggets refunded ( which was free item) and the rest of my order was delivered This is how Uber eats market Durban north lies to get customers to order stuff and then lies to them about the free catch items , how many other inocent customers got caught with lie.( refund of free items) IT BASICALLY *****ING Will never again order from Uber eats Market Durban North. I am actually thinking of canceling and deleting my app
0 replies
14 months ago
Spar Newlands not Handicapped Friendly's
Went today to Spar Newlands in Parlock Durban( 03/03/2025), and was shocked at how the store handles disabled people in wheel chairs , I am an amputy in a wheel chair ( right leg amputation) , went with my son for their R10 deals , firstly 1 paraplegic parking ONLY, an this was taken by a car with no paraplegic sticker. Parked on a bank and had to be pushed up, went to the store and it was busy, I had a basket full of groceries on my lap and 2 cool drinks on my lap as well, I waited in the long queue, until a customer from another queue felt sorry for me and came to me and put me in front of her .yet so many spar staff saw me and ignored me, even had a staff in front directing the queues, but ignored me as well, they have people monitoring their cameras as well , surly someone can see me with a heavy basket. I am not asking for special treatment but my son was pushing me and couldn't push a trolley. Spar Newlands is not Handicapped Friendly or their staff is not trained to handle issues like this. IN FUTURE SPAR NEWLANDS SHOULD HAVE A POSTER OUTSIDE TELLING HANDICAPPED PEOPLE NOT TO COME INTO THE STORE WHEN THEY HAVE PROMOTIONS , VERY DISAPPOINTED CUSTOMER
0 replies
14 months ago
Poor quality food
Went today ( 23/02/2025)19:42:40 to McDonald's Springfield Park ,Durban and orderd 5 Cagen meals, purchased and came home ,only to be shocked at what was prepared for us, All 5 burgers had no tomato and a sprinkle of lettuce on the little mayonnaise dressing, and to top it all of , the chips was half way in the box ( i took pictices of the burger and chips as proof) , it looked nothing like what's advertised, it tasted like we were eating a DRY burger ( I have purchased from many outlets like Pavilion / gateway and even the Reservoir hills branch and was never given this poor quality food). Normally when you open the box ,you will see a juicy burger with a big slice tomato and lettuce pieces falling off into the box BUT the Springfield branch does not hold up to the McDonald's brand name and service, this is the second time they did this to me, The Cagen burger looked like a burger one will buy at a normal take way, I did not expect to get food of this quality at a big Food outlet like McDonald's, If it was late and the branch ran out of ingredients ,they should have had the decency to inform the customer , giving him an option to buy there or go elsewhere, and not just hand out poor quality food just to make money, I spent over R320 and poor quality food, it was late and we were forced to eat it for supper. Looks like The Springfield branch staff need more training to uphold the McDonald's name VERY DISAPPOINTED CUSTOMER
0 replies
17 months ago
Discovery does not care anymore
An Open Letter to Discovery Health To Discovery Health, I write this with a heavy heart, tears streaming down my face, and immense pain in my body. I am a diabetic, hypertensive, and heart disease patient. I recently lost my foot to amputation. My life has been turned upside down, but I trusted you—Discovery—to be my support, my safety net. Instead, you have let me down in the worst possible way. 3 months ago, I signed up for your Flexicare plan, a day-to-day medical insurance that provided me access to chronic medication and essential treatments. I endured the waiting period, paid my premiums faithfully, and believed I was doing the right thing to take care of my health. Recently, I realized I needed hospital cover as well, so I app**** for your KeyCare hospital plan. I was told there would be another waiting period, which I accepted. I continued to pay both premiums—Flexicare for day-to-day care and KeyCare for hospital coverage—believing that Discovery, a company I had trusted with my life, was looking out for me. Was told that my medical aid was not broken by an agent but after 3 months waiting period for flexi care ,still I have another waiting period Yesterday, my world shattered. I was informed that I could no longer use my Flexicare benefits because I now have the KeyCare plan. No one told me this when I app**** for hospital cover. No one explained that I would lose access to the day-to-day care I so desperately need. I trusted Discovery to be clear, transparent, and ethical. Instead, I was left blindsided, confused, and abandoned. Today, I went to the doctor in unbearable pain, only to be turned away because I cannot use either plan. I have paid every cent you asked of me, and yet, when I needed you the most, you failed me. I am in pain, physically and emotionally. I have chronic illnesses that require constant care, but I am left with nothing. How is this acceptable? How can you take my money, month after month, knowing I rely on you for my health, and then deny me access to the care I am paying for? Discovery, your systems knew I was on Flexicare when I app**** for KeyCare. Your staff never warned me about this conflict. You let me pay for both plans, only to pull the rug out from under me when I needed you the most. How is this fair? Do you understand what it feels like to be in my position? To wake up every day with the weight of chronic illness, the trauma of losing a limb, and the hope that maybe, just maybe, the company I pay to protect me will do what they promised? Only to have that hope crushed? I am pleading with you—fix this. I cannot go on like this. I need my day-to-day benefits back immediately. I need access to my chronic medication and treatments. I need to know that when I am in pain, I can see a doctor without fear of being turned away. This is not just about me. It’s about every vulnerable person who trusts you with their health, only to be treated like they don’t matter. We are not just numbers on a system. We are people—people in pain, people in need. I ask you to act now, with urgency and humanity. Restore my benefits, refund me for the months I have paid for unusable plans, and ensure no one else has to go through this. To everyone reading this, please share my story. Discovery Health must be held accountable for the way they treat their clients, especially those of us who rely on them for our very survival. Sincerely, A heartbroken, abandoned client #DiscoveryHealth #MedicalAid #PatientRights #Exploitation
168 replies
17 months ago
Discovery deducted incorrect monthly installments and giving me the run around.
Took a hospital plan ( keycare core) which was started on the 1 October 2024, explained to the agent that I was unemployed and that my wife whom I am not currently living with will pay the monthly installments from her bank account, the agent did not ask me for any employment or affordability documents (only my pre existing conditions were stipulated( heart and leg amputation and diabetes), we asked for an arrears billing, on the first instalment on the 1 November 2024 ,Discovery then deducted about R2400 instead of R1280. They extra deducted monies my wife kept for her rent, explained this to the agents when I called in , but they still don't care, I called so many times and a customer agent called and I explained the query to him , he told me an agent will call me shortly to resolve , still waiting, a week now, When queried few days later I was told that they put me on the highest wage bracket ( not sure why) they then asked to send documents to confirm affordability, which was sent, Called in to query and they can't find my documents , I resent on the 12 November and up to date no phone calls from Discovery to resolve issue, it seems ,Discovery talks a lot about customer care but all talk no action, It's now 13 days today and problem not resolved and monies not returned. Every time discovery called about the medical aid initiation they called my wife instead of me and did not want to speak to her ( not sure why they were calling her)I was in hospital when they sent me the documents to approve , me thinking and trusting Discovery to be honest and clear to their clients , accepted the contract via the app, ( I was also under medication as my leg was amputated. I keep calling Discovery via the app but again useless ,every time the agents can't hear you and they cut the calls Very dissatisfied with discovery service
127 replies
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