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phumi N
Active since Sep 2013
19
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19 reviews7 months ago
HEAD OFFICE CONSULTANT
Subject: Formal Complaint – Unprofessional Service from Jet Customer Service Consultant - The call was made from Jet Northgate Dear Jet Head Office, I am writing to lodge a formal complaint regarding the extremely poor and unprofessional service I received when your store contacted a Jet customer service consultant at head office on my behalf. Today 15/09/2025, I went to the store to exchange a pair of shoes I purchased last Friday for R209.99. The store had the correct size (size 7), which is why I specifically came in to make the exchange. However, instead of completing what should have been a simple process, I was left humiliated and without any shoes at all. The consultant’s conduct was unacceptable: He spoke over me repeatedly and refused to listen to me. He accused me of “overusing my account for months,” which was insulting and irrelevant, especially since I always buy and pay as required. He shouted at me while on speakerphone in front of staff and other customers, leaving me embarrassed. He refused to provide his name when I requested it. He failed to escalate the matter to a supervisor, despite the store requesting this. When I expressed my frustration at this poor treatment, he turned it against me by saying that I was being rude. This was unfair and unprofessional. In the end, I walked into the store with shoes to exchange — and walked out with no shoes at all, simply because of the way I was treated. As someone who also works in customer service, I found this experience extremely disappointing. No customer should be made to feel disrespected, ignored, or humiliated while trying to complete a straightforward exchange. I request that Jet Head Office take the following actions: Conduct a full investigation into the conduct of the consultant involved. Provide feedback on the corrective measures that will be taken to prevent this happening again. Resolve my exchange immediately, as I am still without the shoes I paid for. I trust that Jet values all customers — regardless of how much they spend — and will treat this matter with the seriousness it deserves.
0 replies
8 months ago
DISAPOINTED FOR SERVICE RECEIVED
I recently experienced the passing of two of my uncles, just a month apart. As a result, I was unable to honour my debit order. When I realised I would not be able to cover both the previous and current month’s instalments, I called in to make an arrangement. I explained my financial difficulties due to the unplanned travel and expenses related to the funerals, as well as the fact that my mother had also passed away two years ago. I requested that only one instalment be debited now, and that I would double the payment the following month. Unfortunately, ABSA did absolutely nothing to assist me. Despite my willingness to continue with the contract and make arrangements, the agent showed no sympathy and insisted on debiting both instalments at once. I explained that doing so would result in insufficient funds, but the agent did not seem to care, and no alternative options were offered. I understand this is a month-to-month contract, but I feel that a bank of ABSA’s size should show some compassion and flexibility when customers face genuine, unforeseen hardships. I was left feeling disappointed and frustrated by the lack of support.
53 replies
9 months ago
CAPITALISATION
On 17 July, I received a letter from Ford Credit confirming that the arrears on my account would be capitalised. Based on that letter, I understood that everything had been resolved and that no further action was required from my side. However, yesterday I received a call from two agents. I explained the situation to both, and they asked me to send them the very same letter I had received. I initially refused why should I send a letter that was issued by their own company? Surely, they should have it on record. I then contacted Ford Credit directly and was transferred to another call centre, where I spoke to Emihle. She seemed unsure about the letter and even appeared to question whether I had received it at all, which made me feel like I was being accused of lying. I ended up forwarding the letter to her anyway. The letter clearly stated what steps would be taken. Since I agreed with the arrangement, I didn’t send a “NO” response or contact the call centre for anything further. As far as I was concerned, the matter was resolved. Despite this, I was passed from person to person yesterday, which left me feeling embarrassed and frustrated. Then today, I received another call from a different agent—once again asking me to send the same letter I already sent to Emihle yesterday. This entire experience has been deeply disappointing. The letter from Ford Credit clearly stated that the arrears would be capitalised, and I was assured via that letter. So why am I still being contacted and asked for documents your team should already have? CONTENTS OF THE LETTER BELOW Dear MS. NZAMA We hereby notify you that, based on your most recent payment behaviour, we will be restructuring your Ford Credit Account by capitalising the arrear amount and extending the term, to ensure that your repayment amount will not be negatively impacted. Following the restructure, your account will no longer reflect as being in arrears, which will have a positive impact on your credit profile. If you do not want to extend your term, please make a payment of the arrear amount together with the repayment amount due. Call 0860 667 667 to make alternative arrangements, within five business days from the date of this letter. The attached letter includes information on how the restructure will affect your account. Please use your identity number to access the letter. Kind regards The Ford Credit team Ford Credit Account No: **** **4283 We hereby notify you that, based on your most recent payment behaviour, we will be restructuring your Ford Credit Account by capitalising the arrear amount of R1944.89 and extending the term, to ensure that your repayment amount will not be negatively impacted. Following the restructure, your account will no longer reflect as being in arrears, which will have a positive impact on your credit profile. If you do not want to extend your term, please reply with 'No' to this email within five business days from the date of this letter and make a payment of the arrear amount of R1944.89 prior to, or together with the repayment amount of R5878.87 due on 27-Jul-25. Alternatively, please contact 0860 667 667 to make arrangements. The restructure will have the following effect on your account: Outstanding balance after restructure R196717.52 Instalment amount before restructure (including service/admin fee) R5878.87 Instalment amount after restructure (including service/admin fee) R5 482.17 Interest rate 18.11% Remaining number of instalments before restructure 19 Remaining number of instalments after restructure 20 Total amount of interest aggregated over the total amount of instalments (assuming the interest rate stays the same) R37 357.98 Total amount of instalments remaining R198 458.32 Due date for next instalment 27-Jul-25 Please note the following which will apply to this restructure plan: • The amounts provided above are estimates and may change due to intervening factors, including but not limited to, interest rate changes, the arrear amounts due, early termination of a fixed rate period and any pre-payments you make into your account. We will confirm the changes to your account in writing once this restructure has taken effect. • Your account will be monitored for a period of 6 months after the restructure, during which time the status of the account may affect applications for credit within Ford Credit. You are reminded to continue paying your contractual instalment amount on the 27 of every month to maintain a positive credit profile. Should your account fall into arrears in the future this will result in collections actions which may include legal action being taken.
0 replies
9 months ago
CAPITALISATION
On 17 July, I received a letter from Ford Credit confirming that the arrears on my account would be capitalised. Based on that letter, I understood that everything had been resolved and that no further action was required from my side. However, yesterday I received a call from two agents. I explained the situation to both, and they asked me to send them the very same letter I had received. I initially refused why should I send a letter that was issued by their own company? Surely, they should have it on record. I then contacted Ford Credit directly and was transferred to another call centre, where I spoke to Emihle. She seemed unsure about the letter and even appeared to question whether I had received it at all, which made me feel like I was being accused of lying. I ended up forwarding the letter to her anyway. The letter clearly stated what steps would be taken. Since I agreed with the arrangement, I didn’t send a “NO” response or contact the call centre for anything further. As far as I was concerned, the matter was resolved. Despite this, I was passed from person to person yesterday, which left me feeling embarrassed and frustrated. Then today, I received another call from a different agent—once again asking me to send the same letter I already sent to Emihle yesterday. This entire experience has been deeply disappointing. The letter from Ford Credit clearly stated that the arrears would be capitalised, and I was assured via that letter. So why am I still being contacted and asked for documents your team should already have? CONTENTS OF THE LETTER BELOW Dear MS. NZAMA We hereby notify you that, based on your most recent payment behaviour, we will be restructuring your Ford Credit Account by capitalising the arrear amount and extending the term, to ensure that your repayment amount will not be negatively impacted. Following the restructure, your account will no longer reflect as being in arrears, which will have a positive impact on your credit profile. If you do not want to extend your term, please make a payment of the arrear amount together with the repayment amount due. Call 0860 667 667 to make alternative arrangements, within five business days from the date of this letter. The attached letter includes information on how the restructure will affect your account. Please use your identity number to access the letter. Kind regards The Ford Credit team Ford Credit Account No: **** **4283 We hereby notify you that, based on your most recent payment behaviour, we will be restructuring your Ford Credit Account by capitalising the arrear amount of R1944.89 and extending the term, to ensure that your repayment amount will not be negatively impacted. Following the restructure, your account will no longer reflect as being in arrears, which will have a positive impact on your credit profile. If you do not want to extend your term, please reply with 'No' to this email within five business days from the date of this letter and make a payment of the arrear amount of R1944.89 prior to, or together with the repayment amount of R5878.87 due on 27-Jul-25. Alternatively, please contact 0860 667 667 to make arrangements. The restructure will have the following effect on your account: Outstanding balance after restructure R196717.52 Instalment amount before restructure (including service/admin fee) R5878.87 Instalment amount after restructure (including service/admin fee) R5 482.17 Interest rate 18.11% Remaining number of instalments before restructure 19 Remaining number of instalments after restructure 20 Total amount of interest aggregated over the total amount of instalments (assuming the interest rate stays the same) R37 357.98 Total amount of instalments remaining R198 458.32 Due date for next instalment 27-Jul-25 Please note the following which will apply to this restructure plan: • The amounts provided above are estimates and may change due to intervening factors, including but not limited to, interest rate changes, the arrear amounts due, early termination of a fixed rate period and any pre-payments you make into your account. We will confirm the changes to your account in writing once this restructure has taken effect. • Your account will be monitored for a period of 6 months after the restructure, during which time the status of the account may affect applications for credit within Ford Credit. You are reminded to continue paying your contractual instalment amount on the 27 of every month to maintain a positive credit profile. Should your account fall into arrears in the future this will result in collections actions which may include legal action being taken.
53 replies
14 months ago
bad service and includoing things we did not agree about
service currently very bad, no one listen to understand, but they listen to answer i upgraded my contract, i called in as i noticed that they invoiced amount not agreed upon on the initial upgrade recording. my contract id 449. i understood that the was pro-rata of data even though i did not see that data. i was advise to pay 54.00 of which i did. they keep telling me about insurance that i did not include nor anything was mentioned on the recording. i receive SMS that i am in arrears with 208 that. i told them i do not have any arrears and my cell c account nor do owe any insurance and i am not willing to call anyone
213 replies
17 months ago
IN A NIGHTMARE- harrased for amount not owed - no one telling me months that claim i owe
I was in arrears for a month, in October I paid the arrears, 15TH October I paid R125 and on the and 26th October paid R138.00 which settled the arrears on the 1st November I paid the amount for current which was R258.00. this means my account is now up to date. I keep getting calls and email sms’s that really makes me not to be a nice person, I have struggled with your services since the installation now it’s your accounts, I only missed 1 payment and I now paid it. Please if you cannot fix this, send your guys to remove your car tracker from my car to restore my peace of mind please. I am seriously being harassed buy your company and I will not have it. another call I will report this on social media. am paying these people monthly There are 2 payments I ever missed one was for prorata of 69 and I paid it and another was the 258 which I also paid. WHEN THEY CALL THEY TREAT YOU LIKE AN IDIOT - SENT EMAIL NO ONE EVEN CARES TO ACKNOWLEDE -. Email Sent: 11 November 2024 14:32 To: clientservices@cartrack.com Cc: Lauren Human | Cartrack <lauren.human@cartrack.com> Subject: RE: ITS BEEN NIGHTMARE AFTER THE OTHER
112 replies
19 months ago
HORRIBLE NIGHTMARE CUSTOMER SERVICE
My son ordered carpets for me, was suppose to collect on Friday the 13 September 24, when we checked on the app, the shipment was not even done but they wrote later. we called takealot and was promised will they will escalate to the warehouse. i asked if the carpets were in stock i was told yes. Saturday the status changed to order delayed, i called this morning 16.12.02024, was told the order is on hold, but no one even can explain to me why is the order on hold. i ordered something from temu it took a week to receive. they don't even apologise or send email or SMS why the order is delayed. Order 159955625
0 replies
22 months ago
DISCOVERY CHARGES FEES AS THEY WILL AND CHANGING AND ADDING CARDS AS THEY PLEASE
I left my previous bank because they would debit fees not discussed on known to me, when i joined discovery bank, i thought peace of mind, i decided to check the fees that the bank charges me i realized there was a card fee that was charged and my primary card was listed as an additional card. this seriously upset me as i never requested this, i enquired about the virtual card at some point but i never activated it as i was told i needed to down load an app to be able to use it. all of a sudden the bank is charging me with a card i never app**** for and now, and now they tell me i must cancel my physical card and apply for the new card, i did not do this mess and i refuse to pay anything and i want the 45 paid back into my account. i see a premium vitality fee, i never requested this and never have i seen it or any consultant explain it to me, do not even know what it doesn't, as i already paying my vitality fee. i want all these paid back to my account... banks do what ever they want in our accounts. I was on a call with a consultant, who placed me on hold then hung up on me. 2 Things must happen; reverse all the fees i do not know R30 DEDUCTIONS AND THE R45 CARD THAT I NEVER ORDERED THE CARD AM TOLD MUST BE CANCELLED IS THE CARD I COLLECTED AT SANDTON BRANCH. i refuse to pay for something i never ordered my account fee is 115 and i refuse to pay R30 i never agreed on. i need explanation.
371 replies
22 months ago
9GB MOBILE DATA GONE IN 15 MINUTE - WITHOUT CAUSE
Subject: Urgent Complaint Regarding Unexplained Data Loss Dear Sir/Madam, I am writing to express my dissatisfaction and concern regarding the recent loss of 9GB of data from my Telkom Mobile account (cell number 084050887) on [02.07.2024 - between 11h18 and 11h42], which occurred within a span of 15 minutes. During this period, I was not online, streaming, or downloading anything that could justify such a significant data usage. I contacted Telkom Mobile's customer service and spoke to an agent named Olerato Langa. Olerato promised that the supervisor, Lenette Khumalo, would call me, but mentioned that she would likely provide the same response, which I find both surprising and frustrating. This raises questions about the role and accountability of the supervisor. This response is highly disappointing and unacceptable, as it suggests a lack of accountability and support for customers experiencing problems. Such interactions leave me feeling angry and unvalued as a customer. Given the impossibility of using 9GB of data in such a short time without any substantial activity, I request the following actions to be taken immediately: A thorough investigation into the unexplained data usage. A detailed explanation of how the data was consumed. Replenishment of the 9GB data to my account as soon as possible. I believe that as a customer, I deserve to be treated fairly and receive the service I am paying for without unwarranted data loss. I expect a prompt resolution to this matter. If the issue is not resolved satisfactorily, I will have no choice but to escalate this complaint to higher authorities, including consumer protection agencies. I look forward to your prompt response and resolution of this issue.
0 replies
28 months ago
ENGINE GARAGE NORTH GATE - NEVER HAD A GOOD CUSTOMER MOMENT
Engine Garage Northgate Mall. have a very poor service there is not one time that I went there and cam out a happy customer. the garage is knew, you would think you will get same energy you get when using Engine Cosmo city. And today was a cherry on top. I come in wait patiently to be served and 5 minutes BMW pulls in when I have been waiting patiently to be served next. this attendant goes to the BMW which just pulled in. I hoot to make him aware I was there first and its my turn. he shows me the hand and continues assisting the lady in the ignoring me as if i did not have any places to be. i was soooooo annoyed i drove off. short light complexion guy with tiny body. was there i think it was after 12pm. I DECIDED NEVER TO USE THEM ANYMORE. i even told that guy IS IT BECAUSE AM NOT DRIVING A BMW.
58 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (94.73684210526316%)