JB
Juan B
Active since Sep 2013
21
Reviews
0
Industries
Reviews
21 reviews3 months ago
Vodacom Repair Caused Hardware Failure on S22 Ultra – No Access to Human Support, Repeated Failed Repairs
I am lodging this complaint after exhausting all reasonable channels with Vodacom and being left with no access to a human consultant, only bots and automated systems. Device & Repair History: Device: Samsung Galaxy S22 Ultra Repair Centre: Vodacom Repair Centre – Vanderbijlpark The device was originally booked in for a screen and battery replacement only. Despite a cracked screen, the phone was fully functional prior to repair, including full usability via the S Pen, with no power, charging, or stability issues. Repair Job Numbers Job No: 21111391 (Booked in twice under this job as a re-repair) Job No: 21120995 What went wrong: After the initial screen and battery replacement, the phone failed within three days, freezing, entering a boot loop, and eventually not powering on. When returned, a technician stated (in my presence) that the phone could only be powered on by pressing on solder points / bending contact pins, which already indicated a serious hardware issue. On collection, the device again failed immediately after SIM insertion and normal app loading. The phone was booked in a third time, with Vodacom indicating work was done near the SIM tray area, which did not align with the actual fault. Upon final collection, the phone powered on briefly — but as soon as it was placed on a wireless charger, it powered off completely and failed again. This clearly points to a hardware or mainboard-related failure introduced during the repair, particularly under power draw or thermal load. Current unacceptable situation: Vodacom has indicated that if I return the device again, they will only wipe and reload software, despite the fault being clearly hardware-related. I am 60km away from the store and cannot continue returning a device that fails repeatedly after “repairs”. Vodacom no longer allows email communication, only chatbot-based systems. The helpline cannot connect me to a consultant. I am effectively blocked from resolving a serious repair dispute. Why this matters Under the Consumer Protection Act, repairs must be performed with reasonable care and skill, and goods must be returned in proper working condition. This device was functional before the repair and is now unreliable and unsafe to use. Offering a refund of only the screen and battery while leaving me without a working phone is not acceptable, as the phone itself was operational before the repair. What I am requesting I am seeking one of the following: A full replacement device, or A proper mainboard-level repair or replacement at Vodacom’s cost, or A fair refund equivalent to a fully working Samsung S22 Ultra, not just the screen and battery cost. At this point, my main concern is Vodacom’s lack of accessible human support and accountability, combined with repeated failed repairs. I am hoping Vodacom management engages meaningfully to resolve this matter.
112 replies
4 months ago
From Christmas present to nightmarish regret
Order No: GVK-M77-P3Z It has been two weeks since I placed my order and I have still not received the item. None of their contact numbers work, my emails have gone unanswered, and the chatbot provides no responses. The service has been terrible. I would definitely not recommend purchasing from them, and I dread to think what their after-sales support would be like.
0 replies
4 months ago
Absolutely Unacceptable Service – Builders Warehouse Online Order Nightmare
Order Number: 2024347884 Complaint/Escalation Number: 2114# I placed an online order on 1 December 2025 for an item that was listed as in stock, with delivery promised within 2–5 days. What followed was a complete disaster: First follow-up: Friday, 5 Dec – I was assured delivery would happen early Saturday morning (6 Dec). No delivery. Second follow-up: Monday, 8 Dec – Spoke to Amanda, who promised to escalate and give feedback within an hour. I called at 09:45. No feedback. At 15:16, I called again. Nokwan said she would escalate and call back after speaking to the store. She later confirmed delivery would happen Tuesday morning (9 Dec). Today (9 Dec): No delivery, no communication. When I checked my online order, I saw it had been cancelled, reordered and the delivery date changed from 5 Dec to 21 Dec without even informing me or giving any viable reason! I called again and spoke to Sino and another gentleman—neither could provide any information or even commit to calling me back after contacting the store. To make matters worse, when I was transferred to the branch and explained the issue, the complaints department person laughed at me and hung up the phone. This is beyond unacceptable. Not once have I received proper feedback or accountability. How can a company operate like this? I will never recommend Builders Warehouse online to anyone after this experience.
53 replies
9 months ago
Free overnight deliver and full life cycle tracking
First order and delivery was amazing free overnight delivery is unheard of when ordering from Takealot.
0 replies
9 months ago
Solid service and good quality gutters.
Quotation was pain free, installation was good but bent some of the gutters a bit and also over sprayed on my walls when touching up scratches. Would recommend them as I have had terrible service from other gutter providers in the past.
53 replies
9 months ago
4 Months of Empty Promises – GEMS Still Hasn’t Refunded Me!
I am absolutely disgusted with the service I’ve received from GEMS Medical Aid Scheme. For the past 4 months, I have been trying to claim refunds for doctor’s visits that are clearly covered under my day-to-day benefits, yet GEMS continues to fail to pay out a single cent. Despite multiple claims submitted, and numerous phone calls and emails, I am met with the same runaround every time: First, I’m told my documents are all in order and payment will be processed. Then suddenly, GEMS claims they no longer have the documents on file—documents they previously confirmed as received. Every time I call, I’m told that my FICA documents have been updated and I’ll be refunded on the next payroll. Other times I’m told the money has already been paid out, yet no proof of payment is provided, and I have not received a single cent. This isn’t a delay — this is blatant incompetence and deception, if not outright theft. Logging transactions as “paid” when no funds ever reach the client’s account is *****ulent and *********. At this point, I am escalating the matter to the Medical Ombudsman and will be lodging a formal complaint. You cannot continue to exploit members who rely on your service during times of medical need. People’s health and finances are not a game. I demand immediate resolution, proof of all supposed payments, and settlement of all outstanding refunds without delay. GEMS – you have lost my trust entirely. If this isn’t resolved promptly, I will also consider legal recourse. Enough is enough.
327 replies
20 months ago
No Service or Support: Avoid Vox at All Costs
I moved into a new home in January 2024 and was eager to experience fiber-to-the-home (FTTH) services. Based on recommendations from my new neighbors, I chose Vox as my ISP. From the very start, my experience was problematic. The installation was followed by severe issues with packet loss and frequent line drops. For months, I had no internet during peak hours, which was particularly devastating as I work from home and rely on a stable connection for my livelihood. My primary connection was so unreliable that I had to depend on my LTE ****le, intended only for emergencies. I submitted numerous support tickets without resolution. Even after escalating the issue, a site visit from the Area Infrastructure Owner at Vumatel revealed that the infrastructure was overloaded by almost four times its capacity. Although he assured me that the problem would be fixed within two weeks, the issues persisted. Despite continuous follow-ups and numerous tickets, the situation remained unresolved. Eventually, I gave Vox notice, returned their equipment, and settled all outstanding payments. However, Vox is now demanding a clawback fee, which is not only unreasonable but also infuriating given the months of service failure and significant costs I incurred due to their unreliable connection. If you're considering Vox as your ISP, I strongly advise you to look elsewhere. Their service is unreliable, their customer support is ineffective, and they have shown a complete disregard for their contractual obligations.
106 replies
20 months ago
Vox enforces claw back fees when cancelling but doesn't supply Internet.
ChatGPT 4o mini Log in You said: I am writing a bad review for an Internet service provider that I have cancelled with due to them not supplying Internet connection for months and closing my tickets without resolving them. I have given back all their equipment and paid my accounts in full but now they want to enforce a claw back fee to which I will not pay as they have cost me a lot of money, time and distress trying to use an alternative form of connectivity while their fiber was down. Here is my review. Please revise in such a way that when a possible future client of this is reads it they will stay very far away. Moved into a new home January of 2024. I was excited to finally be able to experience ftth services and immediately asked my new neighbours who they were using for an isp to which the response was Vox. So I app**** for and paid for Vox to create my new account. Since day one of the installation I had terrible issues with packet loss and line drops. At one stage for months every night during peak hours I had no Internet at all. This was extremely frustrating as I work from home and require stable connection for an income. My fiber connection was so bad that I had to constantly work on my lte ****le which was only meant to be used for emergencies as my primary connection. Over the months I raised hundreds of tickets to which I received no assistance. Escalations finally got the Area Infrastructure Owner from Vumatel to come and do a site visit. He proceeded to explain to me that the infrastructure was over provisioned by almost 4 times it's capacity and that the new infrastructure is in place, they are just busy with the final connection in 2 weeks and it would be corrected. This never happened. I continued to log tickets and follow the useless process for several months thereafter hoping that it would finally be fixed. It never was. I then gave Vox their months notice, they collected both their routers. I had in this process lost hundreds of hours due to down time and it cost me a lot of money to pay for alternatives because the fiber was more offline than online but now Vox has the audacity to send me a claw back fee. Vox breached their own contract for months. I find it hilarious that they have decided to say now that I owe them money for a claw back fee after costing me half a years worth of grief. If you are looking for an ISP. Stay very far away from VOX ChatGPT said: ChatGPT Here's a revised version of your review: I moved into a new home in January 2024 and was eager to experience fiber-to-the-home (FTTH) services. Based on recommendations from my new neighbors, I chose Vox as my ISP. From the very start, my experience was problematic. The installation was followed by severe issues with packet loss and frequent line drops. For months, I had no internet during peak hours, which was particularly devastating as I work from home and rely on a stable connection for my livelihood. My primary connection was so unreliable that I had to depend on my LTE ****le, intended only for emergencies. I submitted numerous support tickets without resolution. Even after escalating the issue, a site visit from the Area Infrastructure Owner at Vumatel revealed that the infrastructure was overloaded by almost four times its capacity. Although he assured me that the problem would be fixed within two weeks, the issues persisted. Despite continuous follow-ups and numerous tickets, the situation remained unresolved. Eventually, I gave Vox notice, returned their equipment, and settled all outstanding payments. However, Vox is now demanding a clawback fee, which is not only unreasonable but also infuriating given the months of service failure and significant costs I incurred due to their unreliable connection. If you're considering Vox as your ISP, I strongly advise you to look elsewhere. Their service is unreliable, their customer support is ineffective, and they have shown a complete disregard for their contractual obligations.
0 replies
26 months ago
Makro Online not refunding after agreeing I am eligible for refund
I am writing to express my deep dissatisfaction with the service I have received regarding the faulty Hisense Flagship Television I purchased from Makro Online. The television unit in question was identified as defective, and subsequently collected by the manufacturer in early January 2024. Following numerous attempts to obtain updates on the status of the repair, I received a phone call notifying me that the unit is irreparable, and I am entitled to a refund. I promptly communicated my acceptance of the refund; however, subsequent attempts to obtain information on the refund status proved futile. Despite multiple emails and support tickets, my requests were either closed without resolution or outright ignored. After weeks of persistent follow-up, I eventually received a call instructing me to personally collect and deliver the TV to Makro. Regrettably, I do not possess the necessary means for transporting a television this large, as I had initially paid Makro for the delivery service. Upon conveying this limitation, I have encountered a lack of progress in facilitating the return of the TV and processing my refund. This situation has compelled me to escalate the matter with the Ombudsman, as the prolonged delay in refunding my purchase contravenes the Consumer Protection Act. It is disheartening to find myself in this predicament, as I had expected more expedient and efficient resolution from one of South Africa's largest retailers. The persistently poor client support I have experienced from Makro Online further diminishes my confidence that this matter will be appropriately addressed.
116 replies
72 months ago
Takealot just keeps rescheduling deliveries with no products
Courier service was atrocious (Fast and Furious delivery) only wanting to deliver 2 of my 11 items and force me to sign for order completion. Rescheduled 4 times now and I still don't have my items. Customer care at first responded with generic copy and paste answers. Now, no one is answering my messages and their lines are down. I would like my money refunded as clearly you cannot deliver the products you clearly indicated were in stock.
0 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
2 (9.523809523809524%)
1 Star
16 (76.19047619047619%)