A
Amazon.com
Unclaimed Business
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Amazon.com
Unclaimed Business
39 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Amazon.com faces significant customer dissatisfaction in the South African market. Recurring complaints centre on failed or delayed deliveries, refund processes that are slow or denied entirely, and poor customer service responses that rely on generic answers. Multiple reviewers report unauthorised charges on their bank accounts with little accountability from Amazon. Third-party seller quality control is a major concern, with customers receiving wrong, damaged, or misrepresented products. The returns process is seen as burdensome and inconsistent. Positive experiences highlight competitive pricing, fast delivery, and transparent cost breakdowns for international orders.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Electronics & Technology
NPS Score
-77
Recommended: Unlikely
Review Distribution
1.6|39 Reviews
May '25 - Apr '26
5(12.8%)
4(2.6%)
3(0%)
2(5.1%)
1(79.5%)
5(12.8%)
4(2.6%)
3(0%)
2(5.1%)
1(79.5%)
Frequently Asked Questions About Amazon.com
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDH
Deon H
1 reviews | Active since Jan 2020
17 Mar 2026, 18:26
Amazon.com (Kindle) is Useless - Persistent Technical Issues and Lack of Support Regarding Kindle Purchase
On March 3, 2026, I attempted to purchase a Kindle book from Amazon using my Standard Bank Virtual Card, but the initial transaction failed due to insufficient funds. After loading the necessary balance, I successfully completed the purchase; however, while the book briefly appeared in my library, it vanished within five minutes and remained unavailable for download. My attempts to resolve this through Amazon’s support channels were incredibly frustrating, as I spoke with three different online agents to no avail. The first agent promised the book would appear after a system refresh, which never happened, while the subsequent agents provided no meaningful assistance. Further attempts to reach their Washington-based telephone support resulted in the line hanging up three separate times. Although I used a different Amazon account for the successful second transaction, the book should have been accessible as expected. This lack of accountability and the failure to deliver a paid product has left me feeling ********, and as a result, I no longer trust the Kindle platform or intend to use it in the future.
Helpful (0)
|Replies (0)DH
Deon H
1 reviews | Active since Jan 2020
17 Mar 2026, 18:26
Amazon.com (Kindle) is Useless - Persistent Technical Issues and Lack of Support Regarding Kindle Purchase
On March 3, 2026, I attempted to purchase a Kindle book from Amazon using my Standard Bank Virtual Card, but the initial transaction failed due to insufficient funds. After loading the necessary balance, I successfully completed the purchase; however, while the book briefly appeared in my library, it vanished within five minutes and remained unavailable for download. My attempts to resolve this through Amazon’s support channels were incredibly frustrating, as I spoke with three different online agents to no avail. The first agent promised the book would appear after a system refresh, which never happened, while the subsequent agents provided no meaningful assistance. Further attempts to reach their Washington-based telephone support resulted in the line hanging up three separate times. Although I used a different Amazon account for the successful second transaction, the book should have been accessible as expected. This lack of accountability and the failure to deliver a paid product has left me feeling ********, and as a result, I no longer trust the Kindle platform or intend to use it in the future.
0
Replies (0)FS
Frater S
1 reviews | Active since Jan 2020
17 Mar 2026, 11:15
Even bots treat people better. A.i will soon replace you
Good afternoon. I just had a conversation with a rather rude individual from KDP named Lillian, who abruptly ended the chat. It seems these staff members are not adequately trained to work at the help desk. If they don't grasp certain concepts, they ought to be replaced with more capable individuals.
Helpful (0)
|Replies (0)FS
Frater S
1 reviews | Active since Jan 2020
17 Mar 2026, 11:15
Even bots treat people better. A.i will soon replace you
Good afternoon. I just had a conversation with a rather rude individual from KDP named Lillian, who abruptly ended the chat. It seems these staff members are not adequately trained to work at the help desk. If they don't grasp certain concepts, they ought to be replaced with more capable individuals.
0
Replies (0)JV
Jason V
1 reviews | Active since Jan 2020
5 Feb 2026, 11:07
Lethal dangerous spray gun
My son purchased a electric spray gun. Propeller came of through plastic and penetrated his abdoman, damaged intestines, icu,ventilation 450k account,Amazon's response we do not make it only sell it not liable for costs
Helpful (0)
|Replies (0)JV
Jason V
1 reviews | Active since Jan 2020
5 Feb 2026, 11:07
Lethal dangerous spray gun
My son purchased a electric spray gun. Propeller came of through plastic and penetrated his abdoman, damaged intestines, icu,ventilation 450k account,Amazon's response we do not make it only sell it not liable for costs
0
Replies (0)MP
Martin P
1 reviews | Active since Jan 2020
2 Feb 2026, 10:31
First time Amazon order not great...
First experience with Amazon was not the greatest. One Item ordered did not work and had to be returned Another was listed as out of stock when processed but was then also shipped without notification - I had bought from another retailer and now have two cables of which I only need one-R22 wasted At lest the returns process was painless - will see how long the refund takes.
Helpful (0)
|Replies (0)MP
Martin P
1 reviews | Active since Jan 2020
2 Feb 2026, 10:31
First time Amazon order not great...
First experience with Amazon was not the greatest. One Item ordered did not work and had to be returned Another was listed as out of stock when processed but was then also shipped without notification - I had bought from another retailer and now have two cables of which I only need one-R22 wasted At lest the returns process was painless - will see how long the refund takes.
0
Replies (0)A
TM
Thembeni M
1 reviews | Active since Jan 2020
2 Jan 2026, 19:41
Unauthorised deduction
Amazon is deducting R79 daily in my account and I can't stop or reverse it I called but the issue was not resolved.I am not happy and frustrated about the matter as I don't owe them anything or have an account with them
Helpful (0)
|Replies (0)TM
Thembeni M
1 reviews | Active since Jan 2020
2 Jan 2026, 19:41
Unauthorised deduction
Amazon is deducting R79 daily in my account and I can't stop or reverse it I called but the issue was not resolved.I am not happy and frustrated about the matter as I don't owe them anything or have an account with them
0
Replies (0)AK
Anela K
1 reviews | Active since Jan 2020
29 Dec 2025, 11:38
Poor Amazon Resellers!!!! ****s!!
I am deeply dissatisfied and disappointed by Amazon’s resellers, Specifically Siphes Beauty Botique. I ordered a Tablet on the 28th of December 2025, i paid R1900 for it. The reseller sent a wrong Sized Tablet. After numerous tries to return the Tablet, and after opening a claim on Amazon, they sent courier guy to come and collect the Tablet, courier guy did not even share a tracking number. Today i after trying to reach out to Amazon, the reseller then tells me they will not refund me as i returned a damaged tablet without buttons??? Make this make sense Amazon
Helpful (0)
|Replies (0)AK
Anela K
1 reviews | Active since Jan 2020
29 Dec 2025, 11:38
Poor Amazon Resellers!!!! ****s!!
I am deeply dissatisfied and disappointed by Amazon’s resellers, Specifically Siphes Beauty Botique. I ordered a Tablet on the 28th of December 2025, i paid R1900 for it. The reseller sent a wrong Sized Tablet. After numerous tries to return the Tablet, and after opening a claim on Amazon, they sent courier guy to come and collect the Tablet, courier guy did not even share a tracking number. Today i after trying to reach out to Amazon, the reseller then tells me they will not refund me as i returned a damaged tablet without buttons??? Make this make sense Amazon
0
Replies (0)eM
edgar M
1 reviews | Active since Jan 2020
29 Dec 2025, 10:40
No Seller Support!
Hi have been trying for the past 2 months to get my seller account active on Amazon but to no avail. absolutely no response from Amazon for at least a month despite many support cases logged and chatting to online agents.
Helpful (0)
|Replies (0)eM
edgar M
1 reviews | Active since Jan 2020
29 Dec 2025, 10:40
No Seller Support!
Hi have been trying for the past 2 months to get my seller account active on Amazon but to no avail. absolutely no response from Amazon for at least a month despite many support cases logged and chatting to online agents.
0
Replies (0)