LM
Lerato M
Active since Sep 2013
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Shocking service from Imraan at the store in Northgate
The worst service I have ever received from a Mochachos store - Imraan from the Northgate store is rude and disgusting to say the least
0 replies
4 months ago
Inaccurate credit reporting, deliberate non-response, and complete failure to resolve a legitimate consumer dispute.
FNB incorrectly reported a missed payment on my credit profile, which caused my credit score to drop by 12 points. I immediately raised this for correction and was assured that a query had been logged with the relevant department. Days later, I received feedback from Martin Sabole which was completely unrelated to the issue I logged. The response had nothing to do with the incorrect missed payment or the credit bureau reporting error. Since then, I have: Sent multiple emails to Martin Sabole Sent multiple emails to Patricia (RBCP Resolutions) Followed up consistently for over two weeks Made follow-ups on Twitter/X Sought assistance from Vhuedzani at the Clearwater branch, who also tried escalating the matter internally All of this resulted in zero resolution, zero feedback, and zero accountability. For over two weeks, my emails and follow-ups were completely ignored. Only today after I threatened to escalate this matter did Patricia finally call me, only to state that she ignored my emails because the matter was “out of her hands.” and should be resolved by Martin Sabole This is unacceptable!! On social media, I receive such responses: “Apologies, someone will contact you” yet no one ever does. Martin Sabole continues to ignore my emails. Patricia ignored my emails. The internal process is broken. Branch escalation failed. Social media escalation failed. This constitutes: Inaccurate credit reporting Regulatory non-compliance A breach of consumer protection obligations A direct violation of my rights as a consumer Failure of internal dispute resolution mechanisms This is not just poor service, it is a compliance failure. Due to FNB’s conduct, I have closed all my accounts and moved to another bank. However, if FNB believes that I will abandon this matter through deliberate silence, avoidance, and non-response, that expectation is completely misplaced. I am demanding: Immediate correction of the incorrect missed payment on my credit profile Written confirmation of the correction Formal escalation to compliance and credit bureau reporting governance Accountability for the handling of this matter This is, without question, the worst customer service experience I have ever had with a financial institution. FNB’s handling of this matter reflects a complete disregard for compliance obligations, regulatory accountability, and customer protection standards. I will continue escalating this matter until it is resolved!!
2 replies
6 months ago
Great service from Sizwe Gumede!
I would like to commend Sizwe Gumede from the Nedbank Customer Outbound Department for his outstanding service during my recent credit card application. Although the process was long and at times quite daunting, Sizwe handled everything with exceptional professionalism and patience. Even when I started becoming frustrated, he remained calm, reassuring, and truly went the extra mile to help me through each step. We eventually got everything sorted, and I am genuinely grateful for his dedication and composure. Sizwe is a great asset to Nedbank, and I truly hope he is recognized and treated as such. Thank you, Sizwe, for turning a difficult process into a positive experience!
0 replies
6 months ago
Shocking service!!!
Vuma completed my installation on Saturday, yet I have not been able to connect to the internet at all. The WiFi appears on my devices, but the moment I enter the password, I am prompted to “Sign into Network.” The pop-up then redirects me to your Webafrica portal, where nothing happens — leaving me completely disconnected. I have been without internet the entire weekend and have spent a substantial amount on mobile data to keep going. This is completely unacceptable. What makes this worse is the absolute absence of support. I have sent countless messages on WhatsApp with zero response. Your phone lines go unanswered. Your online chat is unresponsive. At this point, it is impossible to reach anyone from your team. For a service provider of your size, this is appalling and unprofessional. It is unacceptable that a customer cannot get assistance for a service that is not working from day one. I need this issue resolved today — not tomorrow, not later in the week. Should this not be rectified immediately, I will cancel all my Webafrica accounts and take my business elsewhere. I will also escalate this matter publicly if necessary. I expect an urgent response and immediate action.
0 replies
8 months ago
Worst service provider ever!!
It's always such a mission getting things done through Vodacom!!! I visited a store to get my banking details changed 2 weeks, I was told it would be done but since then I have received absolutely no communication!! I went to twitter on Wednesday and I was told someone would call me, till now no one has reached out to me to assist me. I managed to change banking details seamlessly with other service providers but with Vodacom everything is like climbing mount everest!!! Your IVR system is not user friendly at all. This is by far the worst service provider I have ever had to deal with!! Not to mention the attitude we get from your customer care representatives!! People who straight up tell you to "relax, they didn't cause this problem" !!
3 replies
8 months ago
The most appalling service ever!!
Despite previous confirmations that my cancellation and refund had been processed on my previous vehicle— and that I would receive my refund within seven days — I called today to follow up and update my banking details, only to be informed that there was an error with my refund. To make matters worse, my account is still showing a debit order for both vehicles old and new) again this month. This situation is completely unacceptable. I have gone through the worst frustration dealing with your retentions team — from calls being dropped on my ear to the defensive and dismissive attitude I continually encounter. I have spoken to so many people at Matrix over the past few weeks that I am certain most of your staff probably know my name by now, which is a clear indication of how long and unnecessarily drawn out this process has become. The lack of ownership, accountability, and professionalism shown throughout this process is appalling and entirely unworthy of a company of Matrix’s reputation. I am beyond tired of having to call repeatedly and deal with this level of incompetence. I expect this matter to be resolved immediately — the refund must be processed without further delay, and I require written confirmation that my debit order has been adjusted as per the agreement I got into with you guys. If this issue is not resolved promptly, I will have no choice but to pursue further action — including lodging a formal complaint with the Consumer Protection Ombudsman and sharing my experience publicly to highlight the unacceptable treatment I’ve received. I have been trying to speak to the manager Dalsie but at this point I do not know if she even exists. Each time I call she is in a meeting, and I have had to go through so much just to get her email address. I am still waiting for a call from her!!
1 reply
17 months ago
MTN not honoring my contract!!! I want my data!!!
I have had the worst experience ever with MTN, 2 references later and my issue is still not resolved. I have 14GB on my data sim which I have not been able to use these past few days. Spoke to a consultant who logged a ticket for me under reference BO0012023. I received an email to say my issue has been resolved and ticket closed when nothing was done!!! I have even attempted to get help from your Twitter page and got a reference REQ000005768762 with a promise the issue would be resolved within 24 to 48 hours but I'm still sitting with the same issue. This may be a small issue for you but my work and ability to connect with my family has been affected and I've had to spend money from my pocket for data!!!!!. I have a contract with MTN and at this point your end of the deal is not being honored which gives me every right to cancel this contract. I need to work tomorrow and need my data to be active!!! I refused to spend anymore money on data!!!! I will be taking this even further if it is not resolved tomorrow!
0 replies
23 months ago
Very unhappy customer!!!
I don't know how many times I have had to come onto twitter and hellopeter to complain about FNB!! I have unauthorized transactions on my account that were not done by me!! I have my card on me which I hardly use as I use my virtual card but I am told my card was used for these purchases from a company I do not know. I called on Mon 24/06 while these transactions were still pending and I was told I will need to wait for them to be processed before anything can be done. On Thur the 27th when I called again, I was told that this should have not been the case and that my card should have been closed when I called but your consultants failed to advise me of this. On the phone I was told I will have to wait 30 days for investigations like everyone else before I get feedback on what the outcome is which does not guarantee me getting my money back. After the unpleasant call with FNB I went onto RB on twitter to express my dissatisfaction and he logged a complaint priority for me and I was to receive a call with 24-48 hours - till today no one has bothered to contact me, RB has tried to follow up but still no one has gotten back to me I want my money back!! I cannot be with a bank that fails to protect my money that I work hard for. I need someone to call and give e progress on this case so I can rest assured that someone is working on this.
1 reply
43 months ago
Extremely dissatisfied with your service!!!
I am at my wits end with FNB, I have called FNB about 20 times from Monday and have tried getting assistance from their twitter page but I have still not been assisted!!!! If I do not get assistance from FNB today I will be closing my accounts and moving to another bank!!!
1 reply
65 months ago
Please take us seriously!!!!!
I regret the day I ever joined Vodacom!! I have a data contract with you guys but for the past couple of weeks I have no signal through my Simcard, I struggle to receive calls/make calls and have to hotspot through a phone with an MTN sim to have access to internet services. This means I am unable to use the data I receive and pay for, I have since asked Vodacom to cancel this data contract since they cannot provide me with the service I paid for and cant seem to sort out the issue so I can switch over to a different Network provider but they want to charge me a premature cancellation fee of about R11000 on a R200 contract that they themselves confirmed is expiring in April. Why should I have to pay a cancellation fee when you guys fail to offer me the service i signed up for and cannot seem to sort this problem out, my neighbour who also uses Vodacom complains about the same problem but you just do not care that your customers have no coverage. I refuse to pay this cancellation fee, you need to either waiver these fees and let me out of this contract because you cannot keep to your end of the deal or you sort out this signal issue. I receive 60 GB's of data and have only been able to use 7GB so far that's how bad this is but my money keeps getting debited each month
3 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)