TT
TK T
Active since Sep 2013
17
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17 reviews1 month ago
Will not issue paid up letter - keep being told it is being escalated
I settled the outstanding amount on my account more than six weeks ago. Despite this, I have still not received a paid-up letter. Each time I follow up, I am told that the matter has been escalated and that they are waiting for feedback from Vodacom. On 3 March 2026 at 12:50 PM, I contacted the call centre again and requested to be referred to the Ombudsman. The agent informed me that she did not know who or what the Ombudsman was, which I found extremely concerning. I am deeply frustrated, as this delay is negatively affecting my credit score, yet no one appears willing or able to assist me meaningfully. I am repeatedly told to wait, but no one can explain what I am waiting for or provide a timeframe for resolution. The agent was unable to answer basic questions regarding the process or expected turnaround time. I have called VVM over 30 times in 2 months. In addition, the manner in which I have been treated has been discourteous and unhelpful. I urgently require clarity on: What exactly is outstanding on my account, if anything Why a paid-up letter cannot be issued What steps are being taken to resolve this A clear timeframe for resolution This matter needs to be resolved as a matter of urgency.
0 replies
32 months ago
Stick with incomplete built chest of drawers - Buyer be very aware
I ordered a chest of drawers at the Belleville store. The store never sent me an invoice nor was I given a copy of my delivery note. This should have raised massive red flags. I spent over R10000 at Decofurn Belleville on Saturday. My items were delivered today. I ordered them to be assembled. What I got is a very defective chest of drawers. I noted this after the delivery guys had left. Now I see they do not take back items you have assembled. I can now see this is how they probably make money. My poor chest of drawers is missing the covering in one pull out drawer. I paid full price for something I'll now have to replace. Since nobody bothered to send me an invoice, despite me asking at the store on Saturday and today, nothing. So how must one know what terms and conditions govern the sale? To say I am very disappointed is an understatement. I don't know if they will take this back but I definitely will not be buying anything here ever again. Buyer be very very ware If I could give a negative start I would
0 replies
60 months ago
Do not buy from Cavendish Truworths - if you ever need to return something within a week of buying and its new with tags etc. it will not be taken back. BUYER BEWARE
My boyfriend got me a few items from Trueworths for my birthday in March 2021. I have had nothing but hassles. TRUWORTHS CAVENDISH 1. They sold my boyfriend wedges without straps? I took them back to Truworths Cavendish with the receipt, box...everything. They gave me hassles. These shoes had not been worn and it was less than a week later. They eventually took it back and credited me a gift card. 2. On 9 May 2021 I bought a top on sale for R440 using the gift card. It does not fit. I took the top back on 16 May 2021 with the tag attached and the gift card used to purchase. The store manager and assistant were extremely belligerent and rude. I do not have the slip. They refused to take the top back or credit me. I did not even ask for the cash - I wanted to return a top that does not fit and had not been worn. They said they can not help AT ALL as I did not have a slip. The store can see transactions of the day and you can see I bought the top there. I used my gift card. Surely this can be picked up? The rude store manager said they only check when you buy on credit? So credit buyers are protected and cash buyers not? What on earth? I am wholly disgusted by how I was treated and embarrassed in front of other shoppers. I now have over R1000 on a gift card for a shop that I now have nothing but disdain for. This is now my least favorite store. I am now stuck with a top that does not fit me - R440 down the drain. I am sure the Consumer Protection Act protects such instances and such shady behavior by unethical stores. As a consumer, I have a Right to Fair and Responsible Marketing; a Right to Fair and Honest Dealing; a Right to Fair, Just and Reasonable Terms and Conditions; a Right to Fair Value, Good Quality and Safety; and. Note: All I wanted was to return the top and to get store credit as I bought this top in that store. All I got were two staff members with shocking attitudes. All I want is the top taken back, the money back on my gift card. Sadly, I have this stupid gift card for a store that treats customers appallingly. You should take a lesson from Woolworths on what customer care is :( Please take this top back and credit my gift card. CPA: The supplier will have to pay the costs to return the goods. 3) Goods do not meet a particular purpose In terms of s55(3) (read with s20) of the CPA, if a consumer informs a supplier that the goods are being bought to fulfill a particular purpose, and the supplier advises that the goods will meet this particular purpose then: 10 days after receiving the goods, the consumer can return the goods if it is not suitable for the particular purpose, and the consumer can cancel without penalty. The supplier will have to pay the costs to return the goods. It is important to note that despite the above, the consumer is not entitled to return goods for any of the above reasons (1)-(3) if: the regulation prohibits the return of those goods to a supplier once they have been supplied to a consumer (for reasons of public health or public), or after having been supplied to a consumer, the goods have been partially or entirely disassembled, altered, added or combined with other goods or property. THE TOP DOES NOT FIT???
53 replies
69 months ago
Refund for Order Value
RE: Checkers 60 Good day I have been placing orders via the app through out lockdown. I have been checking my bank statements for June, July and August and no refund has been received to my bank account whenever the money paid exceeded the amount of the order. I have queried this and was told that it would be reversed. The money is now in excess of R5000. My bank is unaware of any refunds from Checkers. Please can someone urgently follow up on this. I am happy to provide my bank statements to show proof of payments made and none received. Please advise urgently as it is totally unacceptable that my money hasn't been repaid.
0 replies
69 months ago
Demand for Refund on Difference in Order Price VS Order Total
Good day I have been placing orders via the app through out lockdown. I have been checking my bank statements for June, July and August and no refund has been received to my bank account whenever the money paid exceeded the amount of the order. I have queried this and was told that it would be reversed. The money is now in excess of R5000. My bank is unaware of any refunds from Checkers. Please can someone urgently follow up on this. I am happy to provide my bank statements to show proof of payments made and none received. Please advise urgently as it is totally unacceptable that my money hasn't been repaid.
0 replies
71 months ago
Do NOT use Clicks Online: Clicks online courier gave my parcel to someone else
I placed an online order for an electrical blanket. I tracked the delivery. It was delivered to a "John" in my complex. My name is not John/ The courier made no attempt to reach me. The guards in my complex always call the person deliveries are being made to. I called the Clicks Customer Care number as someone had gotten my delivery. Cole, the agent I spoke to, told me I had to find out who John is and get it from John. My complex has over 90 flats!!! We are in the middle of a pandemic and to expect the customer to go door to door is ridiculous. Clicks now says the online team will investigate. I am really shocked. Clicks got money for an item. I did not receive the item. And Clicks makes it seem as if it is my fault. I will never order anythting online from clicks again as its clear that they do not care if deliveries get to the right person. I will not pay for goods I do not receive. I wish there was a way to get my money back. I would rather buy it elsewhere. I am still shocked that your agent would suggest I go up and down my complex asking who John is. The mind boggles. During a pandemic? Like really? I am still really disturbed that this is the best Clicks can do. I recommend using a different company when shopping online, so you actually get what you paid for and not excuses and ridiculous suggestions,
0 replies
73 months ago
Telkom Gives Away Your Active Prepaid Number to Strangers to Use- Be Warned
I would like to know how Telkom gave away my prepaid number that I have used daily for years to someone else as a contract number? I noticed on Friday 24 April 2020 that my simcard was no longer in service. I thought I did something to my phone to damage my simcard. I bought a new phone that same day and Rica'ed a new simcard on Telkom Mobile. That night, I called Telkom. The agent said my number was cancelled. She could not give me a reason. She said she escalated the case and gave me a reference number. I asked for this reference number. Today, 28 April 2020, I call Telkom as I had gotten no feedback. I also put my simcard that stopped working on Friday into my new phone. It worked. I log onto the Telkom portal but the number is no longer under my profile. So I try to link it but it says that the ID Number doesnt match. How since I have used this number for over 5 years? I call Telkom. I am now told the number has been given to someone else a contract number. I am told the agent on Friday did not log a case as she claimed. The Reference number I was given does not exsist and is infact an account number. I am told a new case number has now been logged. I must wait 24-72 hours. No other offer of help is available. In the mean time, a stranger has access to information from my bank, my work...EVERYTHING. They can even access my Google Account. The agent said there is nothing Telkom can do. So now if my money goes missing or this person who was given my number does anything using y number- I will open a case of fraud against Telkom and Telkom will have to pay me back. I took every care I could of my number. I did not consent to Telkom giving away the prepaid number I was still using. I am versy shocked. I now must wait until next week Monday apparently. In the mean time, some random stranger can do as they please and despite my best effort - I must "just wait" as your agent said. I am highly disgusted by all of this and I will be taking this further via the relevant authorities.
105 replies
75 months ago
Do not enroll at UNISA - unless you have NO other option
I am really at a loss with UNISA. I have been told I have only this year left to complete my PGCE I registered on time I have had NO access to my UNISA portal I have over thirty reference numbers from the MyUNISA helpdesk. Nobody replies. I have been emailing since 2019. I applied for credit exemption. No feedback. I email the adhoc address - I receive nothing. I have tried calling every regional call center. Nobody picks up. Yet the staff go on strike. What are you striking for exactly? You do not actually bother to give students a service. In fact - students should strike over nondelivery. I email the CT Campus which I belong to - its been about a month of no reply. I call. Nobody picks up. I work full time. Must I now take unpaid leave so UNISA can sort this issue out? The same UNISA who still expects us to pay fees? If I could, I would have completed my PGCE elsewhere trust me. But since I did 80%of my modules with UNISA already, I cannot. UNISA is the most frustrating institution of higher learning in SA at the moment. There is a strong culture of not caring for students. We students sense this daily in our interactions with UNISA. UNISA forgets that as more institutions offer online and distance - they will become irrelevant because at the end of the day if people have a choice, they will choose other universities that are more student-centered. I wrote an official complaint months ago. Little wonder I never heard back because UNISA itself knows its a shambles. Something in UNISA is broken. Unless it can be fixed, I am sad to say UNISA will not be around in another 20 years. And it may not be missed. I do not hold any hope UNISA will even reply to my message. I still do not know how to get my access sorted out for my Unisa and I will probably hear an outcome of my credit aoolication after I write my examination or submit assessments. The guy at the CT office the day I registered said that they cannot say when I will have an answer. This is a month ago. He joked that its up to me what i decide to do - if I do my assignments or not. He found the fact that I would have wasted time doing assignments when I can be given credit funny. He found me wasting my time funny. I wonder how funny he will find being unemployed the day UNISA cuts staff because students no longer register. Maybe on that day I will be the one having a laugh. But hey - with UNISA, as a student, I do not matter. Just the striking staff.
0 replies
108 months ago
No Feedback or Action
<p>Dear consumers,</p> <p> </p> <p>Please be wary of taking out a contract with Telkom. Even though you may pay it off more than a year ago, they WILL hand you over to DODGY collections agencies. You will then be bombarded with calls and sms's to pay up or be blacklisted. Even though you paid Telkom over a year ago. Even though Telkom itself confirms you owe nothing to them. You can ask for a Paid Up Letter for months and not recieve one. Telkom will tell you they are working on it and chuck it into their trash email folder. They are a big company. They do not need you. They just need your money.</p> <p> </p> <p>I would strongly suggest that you look at other service providers who are able to keep you updated, be honest, be transparent and most importantly - do what they say they will do. Clearly, Telkom does not care much to resolve my query. I will be reporting this to the Credit Ombudsman should I not receive what I was told I would by close of business today.</p> <p> </p> <p>May Telkom can then discuss it with them because personally, I can see I am getting nowhere and will not pay a dodgy collections agency money for nothing. I will also not be harassed at least 5 times a day to pay.</p> <p> </p> <p> </p>
224 replies
109 months ago
Why are Debt Collectors HARASSING for a paid up contract?????
<p>Good day</p> <p> </p> <p>I am being harrased by BDM collecting Debt owed to Telkom. I paid my account off a year ago. Why are they demanding money? ??!!!I have called Telkom many times to ask for a letter stating I owe Telkom nothing.</p> <p>The agents never send me this.</p> <p>What must I do? I am tired of being harassed when I owe Telkom nothing.</p>
168 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
13 (76.47058823529412%)