SL
sam L
Active since Sep 2013
53
Reviews
0
Industries
Reviews
53 reviews11 months ago
FNB customer non-service
After a long trip, I arrived at Lanseria Airport and checked into the Slow Lounge without any prior issues. However, I was later shocked to discover that an amount had been deducted from my account by FNB, based on the claim that I was not eligible to enter the lounge. The account to follow has infringed upon my consumer rights as outlined in the Consumer Protection Act, 2008 (Act No. 68 of 2008). Upon contacting your customer service for clarification, I was informed that the charge would be reversed. However, weeks went by without any reversal, prompting me to reach out again. At that point, I was told that my account level did not meet the requirements for access to the lounge. This information should have been communicated to me before I attempted to access the lounge, rather than placing the onus on me to inquire proactively about eligibility- this after YOUR customer service confirmed that I would be reimbursed. Moreover, I found no such instructions or eligibility criteria stated on your website, which raises concerns about transparency and accessibility of information. As a consumer, I have the right to be adequately informed, as stipulated in Section 29 of the Consumer Protection Act, which mandates that suppliers must provide consumers with information that is necessary for them to make informed choices. Additionally, I have previously encountered hidden charges associated with my account, which were similarly justified by your team due to the type of account I hold. This pattern of undisclosed fees is troubling and contributes to my decision to cancel my credit card with FNB. I kindly request a thorough review of this matter and a formal response addressing my concerns. I believe it is vital for your organization to improve communication with customers, ensuring clarity regarding fees and eligibility for services.
58 replies
21 months ago
Clicks thieve
I ordered 3 kambrook handheld vaccume cleaners on special feom head office. When I went to collect it the staff said that I had already collected my order and I came from head office to collect. The clicks employee from head office gave my name and *****ulently took my items. This is despicable and unacceptable from clicks staff and I want my order of both that AND the george forman grill.
0 replies
23 months ago
WHY AM I STILL WITH GEMS?!
I am on the maternity benefit and done a fetal test using the bloods. GEMS rejected my claim because they said that the wrong codes were used (It literally said that the invoice was for fetal 1st trimester tests but you only work with codes and robots and cannot deviate or use discretion CAN YOU?!). After sending me outstanding bill information at eh end of april, I paid pathcare. I then sent m info to gems to get processed and they said it was rejected and did not provide an excuse for yet another one of my claims being rejected. I then called today and they told me what the issue was and got it corrected and Gems told me to send in the invoice. when i called to check if they have received my invoice as this case has been pending since april and my blood test was done in march, they told me their documents have to be in the system for a minimum of 48 hours before they have a look at it. How does anything get done at this hell-hole institution!!? GEMS is a poor option if you are pregnant. Their agents simply cannot listen to reasoning and assist. Why cant they 1) give proper reasons for why things are being rejected so that it can be sorted out? 2) actually escalate matters that have been in the system for months?
212 replies
23 months ago
I would like to write a review about DSV Road
I would like to write a review about DSV Road. It's the worst delivery company I have ever worked with. They gave my package to a random person in my building and I had to look for it. They didn't even contact me to tell me.
53 replies
24 months ago
Gems- a nightmare
After a hellish last 3 months with gems, I am still waiting for a refund for a bill I paid. Every payment run they claim to make a mistake. We are moving on to 6 weeks of no payment. Please choose your medical aid wisely because this is not the one to go for.
212 replies
26 months ago
Gems again....sigh
Not sure how else to get hold of gems. Continuously email and call with call centre agents even putting the phone down and not assisting. I went to hospital for an emergency in 18 Feb. I sent in a claim and the receipt of my payment on 21 Feb. No response back for when this would be assessed or paid.
218 replies
28 months ago
Nedbank card details ****** TWICE
I have been a customer of nedbank for 12 years. While my experience with the bank started off well, I has now crumbled with not even communication re the approval of a homeloan (of which the final decision was not communicated to me??), and my card details been ****** twice and my account cleared with online purchases on both times. How does one continue to trust this bank when not even the ***** department pics up that your card has been used in Doha or America and its unusual transactions? They tell me they will take 40 days to investigate what happened so now my access to funds is limited. Banks force you to have apps etc and then punish you when their systems are breached by taking more than a month to investigate whether you are guilty of misconduct. This is completly in contravention of the POPIA, CPA, BA and the constitution.
0 replies
29 months ago
Not a GEM(s)
I emailed and called GEMS to find out if they would cover certain procedures. This was 2 months ago, and still no response. I also requested further information as to whether you accrue savings in a facility and switch to a different plan, and does those savings then fall away. also no response. Is 2 months the average answering time as I want the response in writing?
622 replies
30 months ago
Service at The Crazy Store at 3 arts is dreadful and misleading
Went to get some birthday balloons for my dad's 60th. Asked for balloons and they pointed me in the direction of balloons with little to no help from the assistants. They didn't even tell me how much the helium was until we rang it up. Wen I told then we were unhappy with it they said there's nothing they could do and admitted that they were wrong. They also told me to buy other balloons at an extra charge if I'm not happy. Absolutely pathetic service and in contravention of the consumer protection act. I want a refund for not being properly informed about costs and that there was an alternative, cheaper option that i could have chosen!!!
277 replies
31 months ago
Vodacom sign up without permission
I received an SMS this morning stating, "Your WIG for 4UP has been activated." I did not request this, nor have I given anyone permission to activate services; it is thus in violation of POPIA. Please register me for this service RIGHT NOW and reimburse me if any funds have been deducted from my account. Assistance will be highly appreciated.
393 replies
Review Distribution
5 Star
2 (3.7735849056603774%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (9.433962264150944%)
1 Star
46 (86.79245283018868%)