HH
Hennie H
Active since Oct 2013
13
Reviews
0
Industries
Reviews
13 reviews22 months ago
Unwillingness to resolve the issue promptly has caused unnecessary inconvenience
I purchased a TV box from this store on June 11. While setting it up, I noticed that the remote control was not functioning correctly. Since I already own a similar unit, I knew how it should operate. I returned to the store to request an exchange. However, the store staff refused to exchange or refund the unit. They made me stand in the store to demonstrate the issue, which turned out to be intermittent. During their tests with their batteries, the remote seemed to work fine. I assumed my new Duracell batteries might have been faulty, so I took the unit back home and continued using it, only to find the problem persisted. At my next opportunity, I took the unit to a closer store, where I was informed that the Northgate store should have either replaced or refunded the unit when I first reported the issue. Unfortunately, by this time, too much time had passed, and now the unit needs to be sent in for assessment, which may incur additional costs. I am highly disappointed with the lack of support and understanding from the Northgate store. Their unwillingness to resolve the issue promptly has caused unnecessary inconvenience and potential additional expenses. I hope they improve their customer service and ensure that such experiences are not repeated.
0 replies
26 months ago
Professional awesomeness
I was delighted by Gus' professionalism and efficiency! They truly impressed me. They quickly diagnosed and fixed two leaks in our pool plumbing, even going above and beyond to repair an irrigation pipe they discovered during the process. Not only did they fix the problems, but they also meticulously restored the surrounding areas: patching the cement and relaying the paving so flawlessly, you wouldn't know they'd been there! The entire experience was smooth and transparent - no hidden costs, no delays, just clean work and exceptional service. I wouldn't hesitate to recommend Pool Diagnostics to anyone!
0 replies
27 months ago
They are ****mers and will take your belongings.
There is nothing legit about this place. Don't get fooled by them, they will take your money AND your TV. If you do find yourself ****med by them, do not leave it there. The phone number to report far and wide is +27 67 812 1391 at first he introduce himself as Leon. They took money AND our TV and refuse to return it as it is bad business so they need to fix it properly before returning. They have our TV since November. Saying our TV is broken but at the same time we tracked our TV online, even the RAIN sim card they used to connect to our TV.
0 replies
51 months ago
Claim rejected as wall didn't contain brickforce.
Boundary wall fell over. During the claim process we were advised that the claim will not be covered as the wall was not built to standard as it had no brickforce. There is no way anyone could have known that the wall was not built to some standard sometime in th 1900s. Really concerned that we are paying for home insurance that doesn't cover claims based on findings that we could not have known or foreseen.
53 replies
55 months ago
Slow response and no feedback.
Very slow response between 30 minutes and 1 hour on panic and alarm triggers... not giving feedback on inspection after alarm triggers when we are not home. EC used to be tops. Not sure what went wring but we are considering a new security company.
0 replies
57 months ago
Still waiting for my card...
My cards have expired at the end of July. My garage card that I hardly ever use was delivered to me about 2 weeks before expiry. I was told by CCD couriers that my other cards will be delivered to my local FNB branch. I went to the branch 2 weeks after but there were no cards for me. I was told arrangement was made to deliver my cards at my house. I had to follow up on the status of the delivery on the FNB chat service, at first the consultant wanted me to arrange the delivery with the courier directly. The consultant eventually arranged the delivery. Yesterday I received my new credit card but no cheque card, this is the card that I use most and had my old one declined on me due to being expired. Yesterday I tried to follow up on this card on the FNB chat platform but I received no response. Why not just deliver all the cards at once, it must surely be much cheaper to get a courier to my house once, that way I can also have all my cards at once. Now I still need one card and have no idea if it will eventually get to me.
53 replies
79 months ago
Nothing but great service!
We have been clients of EC Security since April. We have not had any bad service from this team. They are extremely good at what they do and their response time is insanely fast. They also helped us to resolve some issues with our alarm. These guys really deserve all the credit due to them. I can recommend them anytime. Well done EC, your performance is awesome.
0 replies
97 months ago
False advertising
I just paid R300 for a fake leather wallet. The packaging states GENUINE LEATHER Handcrafted in India. I am shocked as I never thought that Woolworths would ever false advertise something. I always trusted the Woolworths quality standard. Something went wrong here...
0 replies
99 months ago
Going for second week with no internet.
We have no internet going on the second week now. They say "Contact your ISP. The necessary channels are setup to resolve issues if they appear to be on the VUMA network. " Our ISP did escalate this to vumatel and yet we are without service. People make use of the internet for more things these days and being without service for so long is unacceptable. We stream our TV shows, movies and radio for the whole family. We do work, homework and research and skype calls via the net, when it is on. Now we have to drive in to work where we could work remotely from home after hours. I left work early last week so that a cable technician could check the CPE and test the fiber from our home. After some hours he returned stating that there was a fiber break and that they repaired it. We were told that the service will be restored on Saturday morning. It's Wednesday morning and we have no service. We had way better service at Telkom as this is not the first time we have been without service for more than a week, not to mention the various days in between. We cannot rely on the vumatel service and that is a problem. In the meantime we are fighting with out ISP as the message above states we have to contact them, now they get the beating for vumatel problems. Vumatel, you have the opportunity to be a good service provider, do that.
315 replies
101 months ago
Recipient wasn't available to take delivery, so we'll reschedule. BUT WE ARE HERE!
This happened for the second tine in the past week. The first time we paid extra to have overnight delivery. When we checked online to track the order, we received a message Recipient wasn't available to take delivery, so we'll reschedule. We were at the delivery address the whole day and the security guard confirmed that nobody checked in to come to the delivery address for that day. Today the same thing happened, our order was due for delivery today, when we tracked the order online we received yet the same message Recipient wasn't available to take delivery, so we'll reschedule. We were at the delivery address the whole day, no one ever left. We had the replacement product from the previous order replaced by a takealot courier this morning. Not sure what is going on with takealot lately as we never had this sort of problem with them before.
0 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
7 (53.84615384615385%)