RJ
Reinhardt J
Active since Oct 2013
15
Reviews
0
Industries
Reviews
15 reviews12 months ago
Disappointing service of being ignored and made to believe I was being assisted.
I placed an order on the early morning of 29/04 @ 00h42 After placing the order I realized I was charged a ridiculous courier but after mistakenly thinking delivery was free of charge. 00h58 - I sent an email cancelling the order, I attached bank confirmation letter for refund and ask to please not send order but cancel it. 08h15 - no reply yet so I phone but line says they open at 9am 08h46 - and invoice comes through 08h54 - I respond to that email asking if they managed to cancel order 09h00 - I phone and get through to a gent and explain the situation and give the details of the order and where i emailed to to cancel. He says they are cancelling the order and he is contacting that department. I again stress that he please make certain the order wont go out and will be cancelled and he assures me it is fine. 09h29 - I email the first email address again 11h21 - I email again expressing concern that I haven't received written confirmation and asking for this 13h28 - I again email expressing further concern about the lack of communication and explaining that I have been trying to call multiple times but every time the line says they are too busy and hangs up. 16h32 - an email comes through with waybill details (i only saw this mail after 5pm and did attempt to phone them the moment i saw it) 5h42 - I email again expressing disappointment and asking that the parcel be returned as I had already cancelled it and really did everything I could from my side but lacked cooperation from Evetech's side. I sincerely hope that Evetech do the ethical thing and return the parcel and refund me in full including the ridiculous courier fee I paid which is the reason for why the order was cancelled in the first place.
174 replies
16 months ago
Nightmare Return
I purchased jumper cords online which clearly showed they were insulated over the clamps. On arrival I received an inferior product which I did not order and did not have any insulation on the clamps. I tried log a return but even though I clicked the box the website was giving an error that the box was not ticked. I really tried every with no luck. 23-11 I emailed Makro explaining the situation and I included a photo of the product (as this is necessary for them to log the return) requesting assistance with the return. A lady phoned me and said they would assist. 25-11 I receive an email from Paballo asking for a screenshot of the error message. This is a response to the email in which I sent an image of the product and explanation of the problem. 28-11 I respond with the error message image. 30-11 I sent another email asking for feedback. 2-12 Palesa now responds asking for the image of the product even though it was sent in the previous mail before the mail asking for a screenshot of the error. 3-12 I respond telling him he must look down in the thread of the email because I already sent it, I give the exact time and date it was sent. Because why should I s****feed people if they not doing their job. 5-12 I send a followup email expressing frustration 5-12 Palesa responds saying they have escalated the matter with regard to the return request. 9-12 I email again expressing frustration about the lack of assistance. 11-12 I emailed again expressing more frustration and ask for a manager to phone me. Multiple times I have said I will write a hellopeter report if there continues to be no assistance. A lady phoned me and said someone will assist. 12-12 Ntsoaki now emailed me telling me to go to the returns section of the website and follow the prompts and telling me if it is past 14 days then they wont refund me. 13-12 I responded asking if the person has even read my emails or looked at the supporting images I sent. It is the early morning of the 13th and I am extremely frustrated at the way I am being treated and the deep level of incompetence shown by Makro. I have lost all faith in Makro and have learnt my lesson to never buy from this store again.
112 replies
16 months ago
Nightmare Return
I purchased jumper cords online which clearly showed they were insulated over the clamps. On arrival I received an inferior product which I did not order and did not have any insulation on the clamps. I tried log a return but even though I clicked the box the website was giving an error that the box was not ticked. I really tried every with no luck. 23-11 I emailed Makro explaining the situation and I included a photo of the product (as this is necessary for them to log the return) requesting assistance with the return. A lady phoned me and said they would assist. 25-11 I receive an email from Paballo asking for a screenshot of the error message. This is a response to the email in which I sent an image of the product and explanation of the problem. 28-11 I respond with the error message image. 30-11 I sent another email asking for feedback. 2-12 Palesa now responds asking for the image even though it was sent in the previous mail. 3-12 I respond telling him he must look down in the thread of the email because I already sent it, I give the exact time and date it was sent. Because why should I s**** feed people if they not doing their job. 5-12 I send a followup email expressing frustration 5-12 Palesa responds saying they have escalated the matter with regard to the return request. 9-12 I email again expressing frustration about the lack of assistance. 11-12 I emailed again expressing more frustration and ask for a manager to phone me. Multiple times I have said I will write a hellopeter report if there continues to be no assistance. A lady phoned me and said someone will assist. 12-12 Ntsoaki now emailed me telling me to go to the returns section of the website and follow the prompts and telling me if it is past 14 days then they wont refund me. 13-12 I responded asking if the person has even read my emails or looked at the supporting images I sent. It is the morning of the 13th and I am extremely frustrated at the way I am being treated and the deep level of incompetence shown by Makro. I have lost all faith in Makro and have learnt my lesson to never buy from this store again.
0 replies
16 months ago
Very Upsetting
4-11-24 placed order for 2 aircons. 4-11-24 Third party aircon installer contracted by Midea sends me a whatsapp message to arrange installation. (no prior phonecalls) 12-11-24 sent email regarding concerns of the installation done by their third party installer, and I asked Midea personally a question about the agreement I had with Midea regarding the installation. Instead of responding at all, they got the 3rd party installer to phone me (if I wanted to speak with the third party I would have contacted them direct) which I found upsetting as I wanted to talk with Midea and not the third party. 13-11-24 Sent email to Midea expressing upsetness and that I was done with Midea and will write a report on hellopeter. A woman phoned me concerned that I had written a report, I assured her I hadn't, she said she will send me a R500 for my bad experience, and a photo of something I asked her for regarding parts that are included as I had concerns regarding the installer. 18-11-24 with my faith restored after that call she gave me, I sent a mail asking if there's a better price on 4 more aircons than the website price because theres a special online, so I expressed urgency. She phoned me and said they cant do better price because they'd be competing with their own product, I then said it was a Samsung I'm looking at and expressed urgency due to it being on special. She said that is different then and she will phone me back to let me know if they can do anything on the potential bulk purchase. 19-11-24 after no further communication I emailed again asking again if theres any feedback yet and expressing the urgency for them to tell me if they can or cant do anything at all on the price for 4 more aircons. 13-12-24 Till today I have not received a word of feedback, I did not receive the R500 voucher promised, nor the image promised. I lost the Samsung special because of Midea, but I chose to buy Samsung anyway because I now have a grudge against Midea and will never buy another Midea product ever again.
0 replies
24 months ago
Very sad about what happened with the driver
Last year Zayyan, a driver who worked in my area, started asking to borrow small amounts of money and then he would pay it back on time, once he got my trust he asked for larger amounts but then wouldn't pay it back and kept but continued to find ways to get more money out of me, eventually after many warnings of not returning my money and asking for more money I told my branch manager who spoke with him and out of fear of losing his job he returned R400 of the R800 owed at the time. He was at this time working in a different area and no longer my driver. One day he phoned me and told me he is returning the remainder R400 tomorrow, I was so impressed of his goods morals to actually phone me, once he had softened me up he guilt talked me into lending him R50 with promises of it being paid tomorrow with the remainder R400 he had of my money, he used his work vehicle to get to me during work hours and took the money. Ultimately he used my soft spot to trick me as he then blocked me and he will not give me back my money or talk to me, I contacted my branch manager again and she contacted his manager as he was in a different area, and he told his manager he will return my money (I still have this email from the manager) but it was a deceit as usual and he continued to block me from contact with him. The part that gets me the most is that he ******* me by using my soft spot to get my money and straight out **** to me and then blocked me. I honestly believed he was a good person and trusted him and thought i was doing good, but he broke my trust in a the dirtiest and most ********* way possible.
53 replies
27 months ago
Took my money and ignore my attemps at communication for over an entire week
I ordered and paid for a mattress on 13th. Today is the 22nd and I have been respectively sending emailed asking for an update and every single email i sent went ignored. I am disgusted by the service and I want my money back. I do not trust this company at all and I want my money back so I can have nothing more to do with them. I will be reporting ***** if I do not get my money back soon.
0 replies
27 months ago
Literally impossible to get help over email
I placed an order on 14th Jan I emailed asking two questions, dimensions of pillow and whether the bed bases I ordered are padded around the sides beneath the fabric. I get a reply just saying bed is fluted. I email back saying I don't know what fluted means and I asked both questions again and try to be as descriptive as I can to help comprehension. I get a reply saying pillow is standard size and he sends me a picture of a bed and says this is fluted, neither of these are questions I asked. I email back trying to explain what my question is and I get no reply so I email again and cc customer service as well and I state that I am going to go to helloPeter. I get a call, the gent sais the beds are padded around the bases however he won't measure the pillow for me, he sais I have to come in myself so I say I will leave it out then. So I email back asking for the total without the pillow. There was a 5% discount app****, I do the maths and ask if this is correct. I get a response back saying thanks for your order we will let you know when it is ready, I email back again asking for the amount and they reply again saying the bed is fluted. I emailed back again and hoping to get a logical response by someone who actually wants to assist because I would really like to make payment and get this unpleasant experience over with. It is the evening of the 17th and I am at the point of pulling out my hair.
0 replies
29 months ago
Gave me a banned number and told me it's my problem
I didn't get his name well, I think it is Yonande or something similar. When I asked for his name he kept ignoring me and turning his body and face so I that couldn't see his tag or talk ask his name. I went in to MTN Tygervalley this morning for a new sim card and number as I bought a tablet solely to use for receiving whatsapp messages for my company. I asked the assistant how much and he said R5 so I put R5 on the table and he registered the sim card and took the coin. I was waiting for my change as I figured it was R4.95. There was a period of silence then he said that's all from me. I said can I get a receipt then he said "oh" and made a receipt and said I don't have a R1, so I then took the R5 back and give him R4. Here already I realized something was off. I went home and put the sim card in, I got the sms with the number I typed it in whatsapp and it said "this number is banned from whatsapp" I got back to the same person and showed him proof, he said they don't choose the number, I then said as long as you are willing to replace it, he said yes they are and then started registering a new number. Once completed he asks for R4. I say I have already paid but he then insists it's my problem and I need to take this up with whastapp, and I have to pay again. Why only tell me this now after saying you'll replace it??? They then say they blocking the sim they just registered on my name, I ask to block the first one which is associated with possible crime and banned on whatsapp, and they told me they won't block it I must throw it away. There was no manager to speak to only another lady who took sides with him was at least willing to tell me names unlike the rude gent. This has changed the way I see MTN and my long relationship with this service provide. Very sad to be treated this way. I've already spent 10 times the R4 on petrol, but it's not about the money, it's about the principle which is why I find this so upsetting.
0 replies
34 months ago
ABSA won't let me to cancel my credit card.
I went into the bank on Saturday to cancel my credit card. After spending much time I was told they cannot help me and I will receive a call back. Yesterday I received a call back but instead of helping me cancel the card the lady wanted me to upgrade. I explained that I wanted to cancel my card but she said she can't help and I musty go into the branch again. I have done my side now ABSA must do their side. Denying me cancelling my credit card is ***** and I will not pay another month's fee. Please will you phone me with someone who is actually willing to assist.
60 replies
87 months ago
Dr Thinus Groenewald (Orthodontist, Kenridge)
I am not a professional however I have consulted professionals and I have done proper research. My retainer on my front 4 teeth came off one tooth a couple years ago. The doctor glued it back under guarantee. The tooth has visibly moved inward since then. Keep in mind I had braces in order to have well aligned front teeth. A week ago it popped off the tooth again. So the doctor glued it back again. This time I was wiser and noticed they put a tooth pick behind the retainer to clean underneath and hold it back to work. This put a lot of pressure on the retainer causing it to bend in. The doctor then forced it back, held it down and glued it in place, causing a pull on the tooth that I can still feel almost a week later, the tooth has become quite sensitive. He even told me he pulled it tight, like as if that's a good thing. I expressed my concerns to the doctor and the strong pulling feeling, but he brushed it off. I phoned in the next day and made an appointment to come back. This costed me about R300 of taking off work which I don't get paid for. The doctor again brushed it off, but he tried bending it in my mouth, I was there for minutes, I asked him to remove it and fix it and replace it but he told me it's too much work for him and said if the tooth moves more and I can't bite properly then he'll fix it. I expressed my that concern was that the worst of the pull is over but the weak pull which remains will slowly drift the tooth inward over many years and I am unhappy about how much in the tooth has moved in already. I asked the doctor how much he will charge me to fix (the mess he made). And he gave me a full price of R1045
376 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
4 (26.666666666666668%)
2 Star
3 (20%)
1 Star
8 (53.333333333333336%)