S
Scott G
Active since Oct 2013
8
Reviews
0
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Reviews
8 reviews11 months ago
Unauthorized cold calling
Cartrack, please explain to me why I've never googled you, never opted in to anything, never requested a quote from you or had anything to do with you, yet somehow, you constantly phone me from an automated system so a computer can try to sell me a product I don't need or want? Where did you even buy my contact information? I'd very much like for you guys as well as whatever company gave you my information to both be fined and held accountable for the constant flow of spam calls.
53 replies
13 months ago
Awesome service from head office yet again
For years I've been going to Nikita Richards at head office whenever I need a new contract added, an upgrade processed or even just a billing issue queried. Nikita leaves me smiling every single time. She goes so far above and beyond what is expected and makes everything so so so easy. She is truly an asset to your company and should honestly be your director for customer relations. She is one of the few MTN employees that honestly cares about making the customer experience as good as it can possibly be. I will be seeing her again for my next upgrade in June. THANK YOU NIKITA!!!
0 replies
29 months ago
At least they're NOT a ****!
Just Average. They are legit, which was a relief, but the process from filling out the online form to money in the bank took 11 days total. Granted, the majority of the delay was caused by their courier being so useless (The Courier Guy) and the inter bank transfer taking an extra day because they make payments so late in the afternoon. They did also offer 2k less than the online offer based on the condition, but i broke the seal for the iPhone at the shop for the cover and screenguard and the phone was only 3 months old, so I'm still unsure what "wear and tear they refer to". Still better than dealing with 400 ****mers on Facebook Marketplace or Gumtree though. The website also doesn't mention a drop off point in Cape Town, only JHB, but i was informed of the CT drop off when i was complaining about the courier to their whatsapp line. If id knows, I'd far rather have dropped the device off myself. If you are dropping off your device yourself and you bank with FNB, you will likely have an excellent experience with the company.
72 replies
60 months ago
Absolute lack of customer service, lack of staff training and lack of aftersales service of any sort.
Several months ago an upgrade was done at the Cape Gate branch of MTN (the MTN owned branch). I was looking for a cheaper device on a contract with more minutes for business reasons and the sales person pushed really hard to get me to go with a Huawei device over the LG or Samsung that I was considering. I had concerns over the lack of Google services, but the sales person assured me there were plenty of options and alternatives available, so I gave it a chance. This turned out to be one of the worst decisions I've ever made. You are left with so few of your common apps, the phone is near unusable for anyone who relies on any of the Google services. To add insult to injury, I had to spend 2 weeks fighting with MTN because of the fact that the Promo Data never credited as part of the upgrade. After numerous requests between the customer care line and actually going in store, still nothing came of it and I ended up giving up. I also got the vibe from customer care that they will day anything to get you off the line. I guess they know that next time you call with the same problem, you will get another agent and it won't be their problem anymore. I have also noticed a severe lack of knowledge among any call center agents as each agent seems to have received differing information and training. Aside from this data issue, the last 4 months have seen the debit order coming off 10 days early every month. No one at MTN seems to be able to rectify this. Customer care claim that the reason is that when the banking details were changed from FNB to Nedbank, the account was changed from debit order to a cash paying account, meaning I had to go pay in store. What she said next, verbatim, was that "cash paying customers are debited on the 17th automatically". This doesn't even make sense. Cash paying implies no debit order at all! 4 month later and more attempts to have the date changed that I can remember, the debit order is still coming off on the 17th every month. The next issue arose nearly 3 weeks ago when another contract was upgraded. Here we are again in the same boat. No promo data has been credited. Now it may not be much of a big deal by itself, but this is the second time in 4 months this has happened and despite numerous requests in store and via whatsapp with the agent that performed the upgrade, several escalations, the most recent escalation having apparently been tagged as urgent, still NOTHING HAS BEEN DONE! this same agent has twice supposedly rectified the billing error, assuring me with the actual upgrade that it had been sorted out. We'll, it hasn't. Neither has my promo data that MTN use as a major selling point with new contracts and upgrades. On top of all of this, MTN have recently changed the upgrade terms of their contracts so that if you upgrade on your upgrade date, they still want you to pay an upgrade penalty either all at once or split across the next 3 bills or something like that (I have had different info given to me regarding this by each agent I asked). I have seen nothing published about this, have received no info from MTN, can't find any info regarding this change online and can't get a straight answer from any of the MTN agents. How does no one know what's going on?!? Are MTN actually able to do anything for the client anymore or is the entire network like dealing with a used car dealer? Nothing but BS and sales talk, and as soon as there's an issue, they just throw their hand up and say they don't know?
0 replies
63 months ago
They lie so they can pay you less for your car.
They were very efficient when it came to buying and paying out, but they clearly lie to you so they can under pay for the cars. I was told the highest they would pay was R6k below TRADE value (trade value is R61k) because they're unable to sell cars for full retail, but then lo and behold, the car is listed at only R1k below full retail (Retail is R71k). As a dealer I dont believe for 1 second they'll negotiate down by another R5k to make a sale. Shady practice we buy cars.... very shady..
183 replies
86 months ago
Unfair blacklisting hell
If I could give zero stars I would. My hassles with Telkom began before I was even a customer. They lost 3 applications for a landline and in hindsight I should have taken this as a sign of things to come. Here's a rundown of events.. In Feb 2018 I submitted a cancellation form via fax to the number that was on the form downloaded from the internet and received no response. After customer care were unable to offer an explanation the following month as to why my landline was still active I received an email in the form of "Telkom appreciated my online order request" and "your order will commence with pre-credit approval". Upon asking the Telkom Facebook team what it was about, I received no answer as is to be expected. July 2018, still no contact from Telkom. I contacted them via FB messenger and was asked for the account number that I provided and they asked for a copy of the cancellation form and transmission report that I informed them at this point I no longer had. No response. October 2018 after yet another facebook complaint due to nothing being done by customer care I received a message yet again asking for the account number. A week later I sent another message due to having gotten no response yet again and the following day I received this reply. Hi Scott, apologies for the delayed response, the account is currently suspended and won't facilitate the cancellation order. I have logged a protection on the account and once the suspension is lifted, we will issue the cancellation order. Please remember your that your ISP only ceded the line back to Telkom on the 05/03/2018, and we do request a 30days notice so rental will be chargeable up until the 05/04/2018. The last payment we received on this account was on the 17/02/2018.^Anele Seems pretty cut and dry doesn't it? Guess again... No further contact from Telkom until exactly a week later when I received this. Hi Scott, cancellation has been processed we waiting for the bill print which backdate will be done o the account on the Dec account you should be received an updated account with adjustments made on the account from April where the service should have been cancelled , if no credit please let us know as we can do manual adjustments on account reversal.^CL. Again, no further contact from Telkom. I am still waiting for this bill by the way. Fast forward through several more requests via customer care to 13 Feb 2019. I am the recipient of an emailed letter of demand from NDS (National Debt Solutions) stating that should I not settle R2283.66 within 7 days I would remain in default and negative info would be submitted to the credit bureau. Not long after this I found myself in need of opening a new bank account for work purposes. Nedbank tell me they can not open a cheque account owing to the fact that i have had a default listed against me within the last 12 months. As a result of this I gained access to my credit report via TransUnion and discovered that a default had been listed by Telkom on 10 January 2019 prior to them even sending the account to NDS. At this point I lost it and got on the phone with Telkom yet again. Apparently now I need to log a dispute with the billing department. I did as they suggested (on 18 Feb) and found myself calling them and giving my case number 3 times a week for the following 4 weeks to track progress, only to be told it would be escalated by both the facebook team and the call center, until exactly 4 weeks later to the day, a nice agent from the billing department named Wendy gets my call, opens the case and corrects the bill. She does all the needed calculations telling me that I now owe Telkom R39.16 and once the amount was paid a request would be sent to the credit management department requesting that I be delisted from ITC as a defaulter. Why not one of the other 10 or so billing center agents I spoke to on the phone couldn't handle this is beyond me. Within an hour I paid what they asked now that I have an accurate representation of what I actually owe. You would expect this to be the last of my worries. STILL NO... I have called Telkom religiously asking for progress in varying states of agitation every single weekday since then (18 March) only to be told that they would send an email to the Credit management department. 19 March I was told it can take up to 4 days, yet I persisted with my daily calls at 10 AM. 1 April, guess who is the fool. I am sure it has been 12 emails at least, sent by everyone I spoke to. Some even going so far as to say they had flagged the emails as "urgent". Same story. "All I can do is send an email" 2 April (Today), I speak to yet another agent in the escalations department who have been my contact department of choice for the past week. She looks at my account and says the only email logged on my account was from the day before and that no email address for me was confirmed in the email that had been sent. She claimed she would do what she could to have this matter seen to by the end of business today. STILL NOTHING. In the mean time, I am paying a fortune in bank fees due to only being granted a Pay-As-You-Use account, have spent hundreds and hundreds of rands in airtime constantly calling Telkom from my cell, my car has broken a cambelt and I am unable to obtain credit to be able to repair the damage resulting in extremely long and disruptive days to my daughter and fiance due to us having to share her car despite her working shifts. Imagine trying to explaine to an unhappy 2 year old that she has to come with dad to fetch mommy from work at 10pm and then still waking her at 5am to get her to grannys house so I am not late for work. Telkom is literally trying to ruin my sanity and yet all they can do is tell me daily that all they can do is send an email and that there is no contact number for the department that needs to help me. Where to from here Telkom? Are you going to reimburse me for airtime wasted? How about lack of sleep, emotional distress and loss of income for days that I am late for work? Perhaps a plush toy and an apology to my daughter for making her unhappy? Where do I go from here? The Consumer Goods and Services Ombud? ICASA maybe? MyBroadband? An open letter in the Cape Times? Should I seek legal counsel? What I want to know now is, what is Telkom SA going to do to rectify this desperately frustrating situation? How are Telkom SA going to relieve me of this feeling of hopelessness that they cause by putting me in a position that I have literally got no way out of?
0 replies
102 months ago
Fantastic aftersales
I had a problem with a component that I purchased roughly 4 months ago. This was a relatively intermittent problem. The guys from support over at Wootware Computers arranged a courier to collect the item and spent 2 days testing it. Most companies would have given up after an hour. These guys spent 2 days testing it in multiple computer systems until they were able to replicate the problem. When testing was complete and they concluded that they would replace the item, they found that that same item was no longer in stock and gave me a choice between 2 superior products that were in stock so as to make the process as quick as possible. Email communication was also outstanding during the process and I never once had to ask for a progress report as I had already been informed of where we were. Massive shout out to Jonathan and Chris from Wootware technical support. Whatever products you buy, there is always a chance one will become faulty but with these guys that's not a problem owing to returns and warranty swap out being so easy.
0 replies
132 months ago
Great service
Opening a new account. Consultant had a great attitude and was extremely knowledgeable and patient. She was happy to explain all of the details and procedures. We are very happy. Thank you Anne :)
76 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
1 (12.5%)
1 Star
3 (37.5%)