LV
Lee V
Active since Oct 2013
34
Reviews
0
Industries
Reviews
34 reviews3 months ago
Formal Complaint - Discriminatory Delivery Refusal and Contract Fulfillment Failure
I want to lodge a formal complaint regarding the absolutely unacceptable treatment I received during my recent contract upgrade delivery. As a long-standing Vodacom customer who has successfully upgraded contracts multiple times over the years, I have always used my passport as proof of identification - which is the standard and legally recognized form of ID for foreign nationals in South Africa. This has never been an issue with any previous deliveries, and the contract itself is linked to my passport number. However, on 2 January 2025, your delivery partner SkyNet (Driver: Nolence Mashatile) refused to hand over my parcel at my doorstep. The courier stated he "doubts they'll accept a passport as proof of ID" - despite the fact that: My passport is my legal identification document in South Africa All previous Vodacom deliveries have accepted my passport without question The contract upgrade is literally registered under my passport number There is no legitimate business reason to refuse a passport as identification This refusal was not based on any company policy or legitimate security concern - it was clearly driven by discriminatory attitudes toward passport holders and foreign nationals. This is xenophobic behavior that has no place in any professional service, and Vodacom should not tolerate such conduct from delivery partners representing your brand. I am deeply disappointed that as a loyal customer, I was subjected to this treatment. This experience has made me seriously reconsider whether to proceed with this contract upgrade or to take my business to a service provider that does not enable discriminatory practices. I expect the following: Immediate fulfillment of my contract upgrade delivery with proper acceptance of my passport A formal investigation into this incident with your delivery partner Assurance that your delivery partners are trained to accept all legally valid forms of identification A written apology and confirmation of steps taken to prevent such ************** in future I await your urgent response within 48 hours. Worse off I even called Vodacom after sales number and received non existent support from one of your consultants. Call was made at 13:20.
168 replies
3 months ago
Formal Complaint - Discriminatory Service Refusal and Xenophobic Conduct
I would like to report an extremely serious incident involving discriminatory conduct by one of your couriers named Nolence Mashile that occurred on 2 January 2026 at my address. Your courier was delivering a parcel on behalf of Vodacom requiring ID verification. When I presented my passport - the standard and legally recognized form of identification for foreign nationals in South Africa - he refused to complete the delivery, stating he "doubts they'll accept a passport as proof of ID." This is completely unacceptable for the following reasons: A passport is a valid, legally recognized form of identification in South Africa I have received numerous deliveries over the years using my passport without any issues The contract in question is registered under my passport number There is no legitimate policy reason to refuse a passport as identification The only explanation for this refusal is xenophobic prejudice against foreign nationals and passport holders. Your courier's behavior was discriminatory, unprofessional, and absolutely appalling. As a delivery service operating in South Africa - a country with significant foreign national and immigrant populations - your staff must be trained to accept all valid forms of identification without bias. The attitude displayed by your courier is not only offensive but potentially discriminatory under South African law. I demand the following: Immediate disciplinary action against the courier involved Completion of my delivery with proper acceptance of my passport as valid ID Mandatory training for all couriers on accepting legal identification documents A formal written apology Confirmation that policies are in place to prevent such ************** Please provide an incident reference number for this complaint. I expect a response within 48 hours. I am also escalating this matter to Vodacom and will consider further action if this is not resolved satisfactorily.
0 replies
4 months ago
MTN Supersonic - PATHETIC AND NON-EXISTENT SERVICE
FALSE ADVERTI*****T - INVOICED MORE THAN I AGREED UPON Invoice INV-2098018 was pro-ratad on a monthly amount of R549 instead of R449, WHY? I am writing to lodge a formal complaint regarding incorrect billing on my account and the appalling lack of customer service support I have received since signing up for MTN Fibre. Incorrect Billing Under Promotional Offer I signed up for the MTN Fibre "Save R600 over 6 months Promotion" which clearly states on your website (fibre.mtn.co.za/terms-and-conditions) that: The promotional period runs from 7 November 2025 to 31 January 2026 Customers receive R100 off their monthly fee for the first six months The 25/25 Mbps package should be R449 per month during the promotional period From month 7 onwards, the price increases to R549 However, my invoice dated 3 December 2025 (Invoice INV-2098018) shows: Amount charged: R513.58 (including VAT) pro-rata for 29 days from R549. Which is the non-promotional price of R549, not the promotional rate of R449 that I signed up for. I am requesting: An immediate correction to my billing to reflect the R449 promotional rate Written confirmation that the promotional pricing will be honored for the full six-month period. I have tried numerous times to reach your client support via email and over the phone to no avail. Over the phone I have to hold for over 10mins until I give and drop the call. I’ve logged tickets which are ignored. Given the non existent customer service and client support I regret signing up for this offer and I have grounds to cancel given I have been overbilled (that’s not the offer I signed up for. Invoice in question is INV-2098018 Please rectify ASAP before I escalate further to the Consumer Goods and Services Ombud.
0 replies
4 months ago
Unprofessional Wumdrop Driver Refused to Complete Delivery to Door
I am writing to express my disappointment with a recent Makro delivery experience involving your contracted Wumdrop driver, Malose Elias Sema. I placed an order with Makro for home delivery. I provided the driver with the access code to enter my complex, and he was successfully processed through security. However, upon arrival, he refused to bring my items to my apartment door and instead insisted that I come downstairs to collect them myself. This is completely unconventional and unacceptable. All previous Makro deliveries, as well as deliveries from other retailers, have been brought to my door without issue. This is the standard expectation for home delivery services. What concerns me most is why this driver would accept a delivery consignment only to refuse to fulfill the basic requirement of delivering to the customer's door. His conduct was unprofessional, and this experience has left me questioning the reliability of your delivery service. I expect home delivery to mean exactly that: delivery to my home, not to the entrance of my building. I trust that Makro will address this matter with Wumdrop and ensure that drivers understand and fulfill their delivery obligations properly.
0 replies
4 months ago
Incorrect Billing and Poor Customer Service
I signed up for the MTN Fibre "Save R600 over 6 months Promotion" which clearly states on your website (fibre.mtn.co.za/terms-and-conditions) that: The promotional period runs from 7 November 2025 to 31 January 2026 Customers receive R100 off their monthly fee for the first six months The 25/25 Mbps package should be R449 per month during the promotional period and from month 7 onwards, the price increases to R549. However, my invoice dated 3 December 2025 (Invoice INV-2098018) shows: Amount charged: R513.58 (including VAT) for 29 days which means it's R549 charged pro-rata, not the promotional rate of R449 that I signed up for. I was billed at the full rate from the very first invoice, despite activating my service during the promotional window. This constitutes false advertising and a breach of the promotional terms and conditions published on your website. I am requesting: 1. An immediate correction to my billing to reflect the R449 promotional rate 2. Written confirmation that the promotional pricing will be honored for the full six-month period My attempts to resolve this billing issue have been met with complete indifference: Email support: No responses whatsoever to multiple email queries Phone support: Hold times exceeding 10 minutes with no one answering, forcing me to give up This level of service is completely unacceptable. I signed a contract in good faith based on your advertised promotion, and I cannot even reach someone to discuss the billing error.
0 replies
7 months ago
Unauthorized Deduction of R773 - Immediate Refund Required
I am writing to express my extreme dissatisfaction with the unauthorized charge of R773 that was deducted from my account this morning. The facts are clear: 1. I cancelled my contract after being a loyal customer for over 4 years 2. I provided the required one month’s notice in September 3. I arranged for router collection on Friday, 3rd October as per your instructions. Initially scheduled for 1st of October but I made contact with your team on Monday 29th September to move collection date as I wouldn’t be home on the 1st and 2nd. 4. Despite fulfilling ALL contractual obligations, you have now charged me R773 for “router purchase” This charge is completely unacceptable and appears to be nothing more than an attempt to extract money from a departing customer who has done everything by the book. This is a disgraceful way to treat customers. I demand the following: 1. An IMMEDIATE reversal of the R773 charge 2. Written confirmation that no further charges will be app**** 3. Confirmation of the router collection appointment for 3rd October
53 replies
13 months ago
DEFECTIVE GOODS
Very disappointed in Game’s service all round, from the way the delivery service was handles to the actual product order. Order pots and they arrived in a defective condition. Firstly the pots do NOT have Lid handles (all of them) and some look scrathed as if they are from the bottom of the barrel. Please arrange collection for your defective pots and refund my money.
53 replies
14 months ago
Overcharged for order and no refund!!!
Overcharged for order, tried to get help via WhatsApp chat which was useless. Ended up calling in and a consultant said she’ll get back to me and nothing has happened since Tuesday. Radio silence!!! Won’t be ordering through them again.
0 replies
20 months ago
Non existent customer service
Thought Makro had improved on their online shopping and delivery experience but that’s NOT the case. The WhatsApp agents are so *********** they can’t action a simple request. My order was split into 2, one part was delivered on time which was great. The second part i had requested for it to be cancelled on Wednesday 7th of August before it was even packed. The agent Bongani on WhatsApp chat assured me that it would take 24-48 hours for feedback. To my surprise the order was packed the next day on the 8th of August. On the 9th i received a call asking if i was home so that they deliver, spent the whole day at home but delivery never came. I’ve requested again for this to be cancelled via chat, the agent Siphamandla Mthethwa still didn’t assist with the cancellation. This is pathetic service. Can you cancel the order, refund and stop bothering me please.
53 replies
21 months ago
NO SERVICE AT ALL!!! PATHETIC
Lack of service, my parcel hasn’t been delivered since Friday last work. The agents on WhatsApp are useless, they provide false information and then quickly close the chat before you can respond. PATHETIC!!! Tried to call the office and i was just on hold waiting for over 5+ mins.
0 replies
Review Distribution
5 Star
3 (8.823529411764707%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (8.823529411764707%)
1 Star
28 (82.3529411764706%)