AM
Andreas M
Active since Oct 2013
15
Reviews
0
Industries
Reviews
15 reviews9 months ago
Poor, poor so-called WhatsApp "service" . . .
Don't bother trying to communicate on WhatsApp. All I wanted was a minor amendment to my policy. The person I was in touch with just couldn't understand that. Kept talking about and sending a quote, as if I was a new customer. The more I tried to clarify, the more they went on about a quote. Now I'm concerned I no longer have cover.
106 replies
9 months ago
Super quick delivery, poor packaging and handling
*Posting on Hello Peter because Amazon does not accept comments about anything but the product itself. Items as ordered. Super quick delivery, less than 24 hours. 5/5 Packaging and handling: 2/5. The box containing both heavy items was clearly hurriedly and therefore not well packed, full of brown paper that I guess was supposed to be padding. Not nearly enough though, which made the paper they did use ineffective and basically just a trash filler. In transit the box was clearly not handled with care. On delivery, a portion of one of the items was actually sticking out through the side. I love the variety, great prices and quick delivery, but based on my recent order, would never buy handle-with-care items like a PC monitor, router, air fryer, etc.
0 replies
16 months ago
Can it get any worse, Rupert?
So on the first day of 2024, when everyone is at home with family and friends, Frogfoot chose to spoil the day and cut the internet to thousands of households. The outage probably occured because they've cut corners somewhere to save money. I'm sure an independent investigation would reveal that if it was allowed. Are we ever going to get past the marketing hype of "excellent service" and "best service provider", when actually, our only option as paying consumers is to move from one monumentally poor provider to another that is equally ****? While his customers are not getting what they pay for, I bet Rupert Rossouw, Frogfoot owner, is at the beach somewhere in his luxury mansion, enjoying the holiday with money that his customers paid for ****py service.
168 replies
16 months ago
. . . just ANOTHER bad review. Does Gian even care?
I recently moved house. I called about three weeks beforehand to ask how far in advance I should give notice to relocate my fibre. "Four to five days", they said. Submitted the request on Monday, 9 December. Received the usual acknowledgement emails, one of which included the sentence, "The average leadtime for installation with Frogfoot is 1 week." Yeah, whateva! Afrihost and Frogfoot are so out of sync, they might as well be on different planets. After 8 days I followed up, only to be told I will have to wait until early January when businesses are open again! ***? I work from home. Internet is essential to me like meat is to a lion. Thank God for Anlerie at MARS in Mossel Bay. So friendly and helpful, and yes, she actually called back like she said she would!! Somehow she pulled a rabbit out of the hat and managed to reschedule my connection to the last working day of the year. Afrihost's service absolutely pales. Trying to compare it would guarantee your immediate banishment to hell. Run away now before you're seriously burned🔥❤️🔥
0 replies
25 months ago
Top notch. The service we all hope for but never get.
Ditto what other reviewers have said. I live in Pretoria. Placed order during the morning. Item was delivered to my door the following day. Can't get better than that. Very helpful via website chat feature. This level of excellent service is very rare and in desperately short supply. Thank you! 👍🏻💯
56 replies
26 months ago
Poor service as usual in SA. Nothing new here. . .
Don't waste your time trying to communicate using the secure chat feature in the app. Timeout if you don't respond is three minutes. Agent says, ". . . give me a moment while I read up on your inquiry". After keeping you waiting for longer than three minutes, the chat automatically closes because "you didn't respond". An easy way for lazy staff to avoid work. Is there no management oversight at all here? Maybe they're just as lazy as their staff. Poor, poor service.
56 replies
38 months ago
RSAWEB SUCKS. THEY JUST CAN'T DO IT. RUN!!!
Minus 5 stars. My business is failing because of RSAWEB. How can a business with such pathetic, dismal service, be allowed to operate? On a 500Mbps uncapped line the download speed is a shameful 0.09Mbps. I'm forced to hold on for 25 minutes listening to a recorded voice shamelessly promoting stellar service, before talking to a real person. He spends another 4 minutes trying to verify my account. The he hums and haws and seems clueless about what next to do. So he defaults to the, "Oh, must be openserve. I'll log a call. It could take up to 48 hours" excuse. Then he tries to transfer my call and cuts me off. A big chunk of airtime gone. Exasperated, I send a whatsapp message. No response. OMG! This stupid business would run better if everybody just went home. In the meantime I'm paying R1235 every month (accounts - the only department that actually works) and not getting anywhere near the service I signed up for. Watch the clowns respond to this review with the same generic, impersonal, "we don't give a s**t, we've got your money" BS reply. Muppets!
53 replies
41 months ago
Deliberately Dishonest
My last order will be my last order. Before purchasing the item the website says "In Stock". Why would anybody order something not in stock, right? Yup, they thought of that. So AFTER the order is placed and the money leaves your account, and you click "Track Order", the website says "Waiting for stock from our supplier". I can also order on Amazon US mate - don't need Takealot doing that for me and charging a silly mark-up. And it arrives quicker! Bring on the pathetic, generic "we're sorry you're disappointed" excuses nobody wants to hear. What happened to honesty and integrity in SA? Is everyone now a tsotsi until proven innocent?
132 replies
43 months ago
Don't waste you time. . .
Like most SA businesses, they're simply not concerned with good service. Once a customer is locked in they're unimportant. This is borne out by their sales team, who do a much better job than anyone else working there. At best RSAWEB is mediocre, not worth the change from your current provider. Forget all the marketing hype on their website. I pay R1235 for a 500MB line. Instead I often sit with speeds below 100MB, sometimes so slow that Tidal pauses because the app can't download the data fast enough. Latency and packet loss of up to 30% is shockingly poor. Sucks to live in SA, where **** service is now systematic. How soon before I can subscribe to Starlink? Elon, take mercy on us!
133 replies
45 months ago
POOR INTERNET SERVICE - NOT WORTH THE EXPENSE
4/5 because staff try. 2/5 for service. Connection drops intermittently, sometimes for several hours at a time. RSAWEB helpline says Openserve isn't reporting a line problem. RSAWEB's first problem-solving step is the most extreme: reset router to factory default. Don't want to do that because it erases all custom settings? "Sorry sir, then we can't help you any further. If we log a fault with Openserve and they don't find a problem, you'll be charged a callout fee." RSAWEB takes my 1235 every month but has (conveniently) found a way to transfer the responsibility of good service onto the customer.
134 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
1 (6.666666666666667%)
3 Star
1 (6.666666666666667%)
2 Star
3 (20%)
1 Star
9 (60%)