TG
TRISHANN G
Active since Oct 2013
11
Reviews
0
Industries
Reviews
11 reviews52 months ago
Excellent and Knowledgeable service from Dotsure
Excellent customer service from Abigail Barends. Friendly nature and she explained the entire insurance portfolio to me. She understood the product and was excellent at completing the process. Well done Abigail.
53 replies
53 months ago
Excellent Service and products
Excellent customer care and products from this store. I had an issue trying to order from their online store. I contacted the store and spoke to Naveen who was great. He processed my order and collection was arranged . Great products for great prices. Easy to communicate on WhatsApp as well. Well done Naveen.
0 replies
55 months ago
Harcourts Amanzimtoti Dianne and Jade, the dynamic duo
Buying or selling your home can be a daunting experience. My husband and i have done this 3 times already and we have used the services of Dianne Fischer in some manner or the other each of these times. For our most recent experience we sold our home and both Dianne and her daughter Jade have been the epitome of professional and courteous. I have had bad experiences with estate agents in the past but it seems Dianne just keeps getting better with time. We were always kept in the loop of the goings on and if there were any queries that needed our attention. Our sale went through in just 2 months without any effort at all. Di and Jade are an amazing duo and show utmost respect and make time to meet the clients needs no matter how silly the query is. I will continue to sing her praises on every platform and she surely does deserve the praise. Thank you Di and Jade for you amazing work yet again. My only wish is that we could choose you two for all of our property transactions. Continue to soar in all that you do.
0 replies
56 months ago
OOBA bond originaters, the best you could ever use.
#WIN. This is our third time using bond originater OOBA bonds to secure a homeloan and over the last 8 years their service has gotten even better if that's even possible. Bianca Dancer has been our consultant for all three if our property purchases and her professionalism and warm nature is why we will always go back to use the service. Bianca goes above the call of duty and ensures all of our needs were met throughout the bond securing process. She always works with such efficiency that we know we will always get the best offers available to us. Such customer satisfaction is rare and should be rewarded every time. I have recommended OOBA and Bianca to many of my friends and family because of the excellent service and will continue to do so. We'll done Bianca and continue to do the best as you always have. Thank you again.
53 replies
68 months ago
Best Service all round-MRP Group
I had a scary experience during the Coronavirus lock down, being hospitalized during this time for a chest infection ( Covid-negative thankfully) was one of the worst experiences of my life. Being a MRP account holder i have all the policies they offer for various types of cover. I called in, received a claim form, completed and sent along with all the supporting docs required. I only remembered about 1 policy in particular but the agents at MRP, completed the claim for all applicable policies and authorised accordingly. No nonsense, no back and forth queries or paperwork. Payment was received less than 2 weeks later. I have been a MRP customer for a very long time and i have always received the best service from all of their outlets, be it physical stores, online shopping and now i can add financial services team as well on that list. High Five MRP group, you have always been the best.
53 replies
68 months ago
Pathetic and insufficient Service-Foschini Online Purchases
As you know during Coronavirus lock down, online shopping has become the go to option. I have myself shop online countless times and recently with the Foschini store a few times. I recently had a horrid experience of utmost lack of BASIC customer care and understanding of their own systems. I placed an order online on the 15 August for 2 pairs of shoes, a sale item and a normal priced item for delivery to the Totalsports store in the Galleria Mall in Durban. Foschini for some reason ships items in an order separately as they are processed. I received an sms that my order was ready for collection on the 30 August. Got to the store and only 1 item was there. No problem i will come back when i receive another sms. Days pass and i call the call center for feedback and the lady says she can see that the item was sourced and is at the distribution warehouse to be shipped. I then get a sms on the 3 Sept 20 to say my item is with the courier and an sms on the 4 Sept 20 to say my item is ready for store pickup. I get to the store on the 5 Sept 20 and the attendant says there is no parcel. She checks the sms and says i don't know what to do there is no parcel. I ask her to call the call center and check what the issue is. The call center agent says they do not know what the problem is and they cannot help they will credit me for the purchase. I mentioned that the item is hard to get as the store did not have it which is why i ordered online, why can't they track the parcel, still no assistance. I went back to the store on 6 Sept to see if the item maybe arrived late but still nothing. The store manager of Foschini said that they cannot assist due to the package being sent to a Totalsports store. Totalsports store manager then tried to assist but the call centre was closed and they said i must come back on Monday. As i sat in the store i tracked the parcel myself and found that the parcel was delivered to Olifantsfontien in JHB and not in Durban as per my request. I proceeded to call the call center again on 7 Sept 20 to assist and they said my parcel is delivered i can collect. I had to explain a few times that the parcel was delivered to JHB and i am in Durban, none of the agents or assistants bothered to assist by simply tracking the parcel to understand the issue. What is the purpose of tracking ID and order numbers if they are not used? The agent then says well mam there is nothing we can do although the parcel was sent to the wrong store and its their fault, they cannot re-route it nor can they order another one for me they will have to refund me. She then says she can see in the system that i queried this parcel for the second time and a refund was supposed to be done but was not. I have asked for an immediate refund but still nothing. In the interim we have had to drive to a store in the Bluff which is not near us as i live in Amanzimtoti to source the shoe and purchased it cash. I still await my refund. As i write this review i am getting sms reminders to collect my parcel (That is not at the store i requested). I have never had such poor, pathetic and lack of simple system understanding service from online shopping. As mentioned i do a lot of online purchasing and this incident really puts me off buying from unprofessional Foschini stores again, if simple things cannot be done. If i could give them zero stars i would!!!
0 replies
112 months ago
Parcel at Johannesburg International Mail center for 18 Days
<p>I ordered some wedding invitations on the 3 January online, the items were picked and dispatched the very next day from China and began its route to SA. The parcel arrived in SA on the 28 January and there has been no movement since then. i received an sms confirming its arrival in SA and the corresponding Local tracking number. i tired all the contact numbers and emails to get information about the parcel but received nothing, the SA post office customer care email address responded by repeating what i had said that the parcel was in JIMC since the 28 Jan and that was it.</p> <p>The local tracking number is RI ********** 75ZA</p> <p>there seems to be no way of tracking this parcel and finding out what exactly is going on, the wedding is in April and invitations need to be delivered to guests next month.</p> <p> </p> <p>Please assist urgently.</p>
0 replies
116 months ago
Disgusting Service
<p>With the contract take over by Glocell, it seems that all they do is debit your account and refuse to give any service regarding the contract. I have had a contract which expired last year and Glocell will do nothing to cancel it. The call centre is a total waste of time and calls just cut off without being answered. the only option which you can get through is to purchase a new contract. if i could give them a minus star rating i would. I need my contract to be cancelled and the debits to cease. PLEASE ASSIST!!!</p>
0 replies
128 months ago
No Response/Feedback to Query
Ref SM146504.My original complaint was not resolved, after continuous problem with internet connection I eventually took the router to a Telkom branch were they did not know what to do and gave me a new one. The lady who responded to my initial complaint told me they will look into the problem and that was it! in the interim of having no internet connection for weeks I might add, I got the Telkom bill which states I must pay the full service fee including the charge for internet services(which I did not have for weeks) by the 5 October!!!! why should I pay for a service I did not have? For weeks we were told the problem will be fixed only to have incompetent call center staff do the same tests over and over. I am being ripped off by having to pay for the service when I did not have it!! Telkom should look at when I reported the first fault last month and when a new router was given to me and pass a credit on my account for services not available to me during that time!!! Some feedback will be appreciated as nothing gets done when there is a problem!!!! Disgusted by Telkoms blatant ignorance towards customers all the time!!!
75 replies
129 months ago
No internet for 3weeks-Telkom does nothing!!!!!!
At the end of last month our wifi was not linking to devices, Telkom mentioned our \Cap"was reached thus no connection. New data kicked in at the beginning of the month and still no wifi. Called Telkom and the agent tried to resolve the problem to no avail and was given a ref with the promise of someone calling back to wirelessly checking the modem. 4 references/calls"
75 replies
Review Distribution
5 Star
5 (45.45454545454545%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
3 (27.272727272727273%)