KL
Keith L
Active since Oct 2013
10
Reviews
0
Industries
Reviews
10 reviews55 months ago
DStv pricelock mystery
After being notified my contract ended, I want to renew my price lock. I have tried every channel, calling in, website, chat but can’t get it done. Anyone I manage to speak to can’t assist me and tell me someone needs to call me back. But they never do. How can you have client service channels that can’t conclude a contract?
53 replies
68 months ago
Good Service
I bought binoculars from Futurama and was very pleased to receive them within 48 hours of ordering. The variety of products on the site is very extensiv
53 replies
100 months ago
Account problem
I did not receive my December account (for November usage) for some reason. I tried calling 111 but could not get through. I was given the option of a callback and received an SMS confirming the callback within 24 hours. Today more than 3 days later I am still waiting. I need my full interactive bill that I normally get as I need this to claim business expenses
105 replies
105 months ago
Self service and attitude at CTIA
I commute to the Cape every week. I always check in online but can only get my boarding pass at the airport. The self service machines don't print out at this airport if you are checked in. I queued at the desk and asked Laduma who was managing the queue why the machines don't work. He just shrugged his shoulders and turned his back. When I asked again what I should do he said I should keep quiet and queue. This happened at 16:20 on 8 September and I was on MN 452
0 replies
107 months ago
Upgraded to a contract not fit for purpose
<p>I have been on a business contract (or the equivalent as the products change) for over 20 years. I use my phone for business and travel overseas often. I requested a Smart S as this met my needs in terms of minutes and data. Instead I was upgraded to a Smart Top Up S. I did not pick this up in signing the doumentation. When my new contract started on 1 July, all my VAS were cancelled including itemised billing, CLIP, etc.. I followed up and after the second attempt these were all reactivated. However, i realised when I wanted to buy data that i first had to buy airtime and on phoning was told that I need to recharge for all additional requirements. This does not suit my needs and bears no similarity to any contract I have had before. I can't afford to run out of minutes on business calls or when I am overseas. I phoned the call centre and was told I could migrate in 3 months. This is not acceptable. I want my contract to be changed back to the bundle I chose, but with an open contract, where I can go out of bundle and charge additional data purchases to the contract without recharging. In terms of the Consumer Protection Act, this is a contract that is not fit for purpose and clearly the sales consultant paid no attention to my previous status. I am not prepared to wait 3 months to do this. I also require confirmation that i can roam internationally without problems as i always have done.</p>
112 replies
120 months ago
Give me back my money
<p>I have a reference number - 12265111. However, my problem has not been addressed properly and it is impossible to get to speak to anyone except via email and they take 5 days to respond to my mails. On or about 22nd February I <span style="text-decoration: underline;">cancelled</span> my son's contract (beyond 24 months) as he was moving overseas. The contract is in my name. On 1 March and on 1 April the R195 contract fee was deducted. When I spoke to the call centre on the one time I managed to get through, I was told that the number had been <span style="text-decoration: underline;">converted</span> to prepaid. On further contacting customer care via email I was told that the conversion to prepaid occurred on 15th March and do I have proof that I called in February. I don't have a reference number for the original cancellation, but surely it must reflect on the system. I need 2 x R195 to be refunded, but all emails I get refer to 1 x R195 as a refund. I cat get anyone to call me back or get through to discuss and conclude this.</p>
53 replies
122 months ago
Still Waiting for Vodacom
This is the third complaint I am submitting simply because I get promises of a response from Vodacom, but no one ever contacts me. The last message from the Consumer Website Team is that they would contact me in due course to address my problem. A week later I am still waiting, but in the meantime Vodacom has not invoiced me for the R34000 that i am querying!! I guess i will have to visit the head office and make a noise there.
75 replies
122 months ago
No reply to data problem, except to disconnect me!
2 weeks ago i reported Vodacom for suspending my service while i was overseas. My Brother in S Africa called Vodacom who assured him my service was fine. When i returned on Saturday sure enough I found i was suspended. On Sunday when I called Vodacom about the suspension, they said they see no reason why i should be suspended and unlocked my SIM. My previous complaint led to the disconnection, but the complaint itself has not been addressed apart from a meaningless mail saying they are looking into it. Specifically my complaint is that i am being charged R34000 for 905Mb of data usage in Mauritius (according to the log on my phone). Before anyone says roaming data is expensive - i know this and have used roaming data in Australia and UK in the past 3 months. It is more expensive, i accept that. However, the charges are surely incorrect. I used data for a very short while and the Vodacom welcome message said nothing about data costs. I would like someone knowledgeable on data roaming to discuss this issue with me and please don't send me an email that says you are looking into it and then no follow up for 2 weeks.
75 replies
123 months ago
Out of country and service suspended
I arrived in Mauritius on 19/3. I received a welcome message from Vodacom which said nothing about data. I came back to my phone a couple of hours later and saw a huge bill for data. I immediately switched off my data roaming. Today I find I have no service probably because of the bill. My problems are 1. I am a high value client yet I am suspended when I need to be in contact with home 2. No indication was given in the welcome message of the exorbitant data charges. I can be contacted on whatsapp and [Email Removed] I need my service reinstated immediately and I need an explanation on lack of warning on high data charges
75 replies
133 months ago
Too much to ask for?
On Sunday 17th May i ate at La Romantica, a restaurant where i have had many great meals and good service. With the steak I ordered I asked for a salad, but requested if i could get a small portion of Caprese instead of the Greek salad. i was told i have ot pay for a full extra salad if i wanted that. I explained that all I actually wanted was some tomato instead of the Feta. This resulted in the involvement of the waiter and the manager and the unseen kitchen manager. Eventually i received some tomato with some chees that had been hacked off. The food was good and I received what I asked for. My question is why must the staff be unfriendly because I have what is a small request and need to involve so many people. I understand restaurant costing etc, but I did not ask for more than a small portion. If it is too much trouble for you to meet simple requests, then maybe it is tme for me to move on to other restarants that go out of their way for clients!
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
5 (50%)