SS
Sarah S
Active since Nov 2013
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Uber One *****ing money from my account
Why am I paying for a subscription I didn't sign up for? Every now and again uber one deducts money from my account, I didnt sign up for this stupid thing please stop *****ing my money,
0 replies
4 months ago
Worst customer service - Fibre
Worst customer service in the world, they literally just don't care! I haven’t had internet connectivity for 5 days now, have been calling their Call Centre at least 3 times a day but my query hasnt been attended to, no update and no word from them.
168 replies
13 months ago
Poor customer service and very inconsiderate
I placed an online order on the 29th of March at 08:56, my order was accepted but never delivered. There was no communication as to what was taking place, I went into the app and realized that the money is sitting in the wallet. I requested for the money to be paid back onto my card and the message I got was that it will be paid back into my account in 3-5 days. I sent an email using the app querying why my delivery was not made and have not heard back from anyone. Please can I have my money urgently reversed, I’m being inconvenienced for your poor service.
0 replies
16 months ago
Bad attitude towards customers
Yesterday I took my kids for some entertainment and our day was spoiled by a rude security lady by the name of Prudence at the entrance where they scan before you enter the building. She was rude to my daughter, i tried reprimanding her but she carried on. Funny thing is that she was super friendly with white peoples but her attitude changed as soon a we got to the front for us to be searched.
0 replies
71 months ago
HORRIBLE CUSTOMER SERVICE
I had a contract with MTN, I called to cancel it and was advised that the contract was cancelled and everything is in order. I received a confirmation on the 25th f May that the contract is cancelled. On the 6th of June, I received an sms advising me that MTN has decided to cancel my contract only from the 6th of July and they are going to billl me. I have made +/- 10 calls to date and every time I call I get different feedback, actually the consultants are more confused than I am. Now I havent been receiveing calls from the 7th of June, losing out on business as people are not able to get through to me....apparently my number no longer exists. I phoned to resolve this on Monday, I was told that something was barred on my line and the consultant that I spoke to "apparently" sorted the issue out, I was asked to switch my phone for 15 minutes and everything will be sorted. To this day, my line is still not working, I am losing out on business and MTN seems not to give a hoot about this whole situation. I just get sent from pillar to post and never get any help. I'm very frustrated, MTN really useless......having been a loyal contract customer for more than a decade - i find this whole treatment immensely disappointing. All I am asking is for someone who knows what they are doing to call me and sort this mess out, its unfair that I am the one who is suffering and losing out on an income because of your incompetence.
0 replies
72 months ago
Edgars Online Banking is a disaster
Buying from Edgars online is the worst mistake one could ever make. I placed an order for an essential product on the 2nd of May, at the time that I was placing an order, the website indicated that the delivery of essentials will take between 3-5 working days. Its week 3 and I still havent received the parcel that I desperately need. Their website is misleading, I was given an order number that I can use to track the delivery but their system doesn't recognize that number :-( There is an 080 020 3925 on the website, apparently you can use the number to track the order if you are battling with the system. I called that number on the 8th of 8th May....the answering machine answered, I was made to hold for 54 minutes only for the phone to be put down on my ear. I phone again on the 11th pf May, held on the phone for about 30 minutes and eventually gave up. I called again on the 12th of May - still there was no answer.I called again on the 13th, 15th and eventually someone picked up the call on the 18th of May. The lady advised that the parcel status is "picked", she couldn't explain what that means to me and asked me to wait until the 21 or 22nd latest. I calling again right now (21st) and I have been holding 37 minutes and counting. I have also filled the enquiry form on the website more than 4 times, each time getting an auto response to say that someone will call me within 48 hrs.....guess what 35 minutes later someone decided to take my call. The status now has apparently changed to "in warehouse" Edgars is not deserving of my money, please can someone call me as a matter of urgency as I would like to get a refund. This is very upsetting, especially because I am a paying customer. I have done online shopping with other shops and I never ever had such horrible experience.
105 replies
117 months ago
Ineffeciency at its best.....
<p>I had my Dstv (Explorar & extra view) disconnected as I was moving house and called back on the 28th and its been a real struggle from then. I called the call centre and was advised that I need to pay R 369 to get my services disconnect. I opted to wait and pay the money on Monday the 29th, I called the call centre again and was advised that I now need to pay R180 as I had a credit of R 189 on my account. I paid the R180 and called the call centre back so that they can reconnect me. My explora was reconnected but not the full service and the other device was still disconnected. On the very next day (30th August) I wake up to a debit order from Dstv which i reversed as I will be paying twice for the same thing. At this stage I have already called Dstv and spoken to 7 different different consultants amongst them Gabisile, Boitumelo and another Boitumelo who is the Supervisor but my issues where still not resloved, all of these people promised to call me back but none of them called back. They managed to resolve my PVR services and then my extra view stopped working. Im so disappointed that such a huge organisation can be so ineffecient including its people. I cannot imagine how Multichoice /Dstv can immensely fail to troubleshoot their own products. Today I now get a message that my services have been suspended. If anyone care to look at this as Im getting a I dont care attitude from this organisation, my reference number is ********** 3-I80.</p>
159 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)