MM
Mathias M
Active since Dec 2013
8
Reviews
0
Industries
Reviews
8 reviews33 months ago
MTN South Africa Poor to No Data in JHB CBD
MTN what's happening to your service? Absolutely shocking! I leave in Parktown (JHB) and I have no data coverage. I called in and was told to do a SIM swop, I bought a new SIM to test this theory, and still NO data, My brother is also on MTN and he has the same issues in the area. After asking around Im told there is no signal in the area. This bad service started off with intermittent connectivity now its permanent. I never thought I will cancel my contract after 8 years with you guys but this is unacceptable. With or Without load shedding your data network is offline.
0 replies
41 months ago
Rude Security Personnel at Benmore Shopping Center
You guys should better train your security guards about courtesy. As I was driving on Saturday after paying for my parking ticket, I got a have a nice day but the boom didn't open. So after about 3 min of inactivity - (no guards in sight), I circled back to look for them so that they could assist. I was advised to proceed to the next exit and press the intercom button. So I did. I was answered by a very very rude lady (who goes by the name Nonhlanhla) who accused me of knocking down a cone and she littery ordered me to go and fix it if I wanted to leave. First of all, I am not a child to be ordered around in that fashion. Her tone was so degrading I felt so belittled by a security guard. And of course, because I wanted to leave, I had to oblige. No normal person will intentionally knock down a cone and expect to exit at that specific boom (because the cone is there for a reason). So for her to say "I saw you do it, now go back and fix it" was uncalled for, very rude, and unprofessional.
0 replies
41 months ago
FNB Sledgehammer Penalty for missed Debit Order
My small start-up business is struggling financially and I so happened to miss 2 debit orders to my surprise, I got charged R155 per missed debit order by FNB driving the business account to -R310. Two days go by and I still haven't deposited cash to fix my negative balance and I get charged yet another time for a negative balance (BIS/INT 2 ON TRUE TIERING). At this rate, by Friday I should be on -R1000. Is this regular banks' practice? Are there banks that are small business friendly as this sledgehammer approach is undoubtedly detrimental to small business operations?
132 replies
52 months ago
Afrihost Cant resolve No incoming mail issue on my domain
I haven't been receiving my emails for the past three days and Afrihost doesn't seem to be able to resolve it. The problem now is who do I turn to as I had so much faith in these guys. I've been using their services since 2016. I have 6 emails under 1 domain. And all of them are not able to receive emails, however, I can send emails out. I'm losing out on business and there is seeming no resolution in sight. I was told Server Admin Team is busy resolving yester 11 Jan 2022, morning. Today 12 Jan 22 still no end in sight to might issues.
0 replies
79 months ago
Axxess Poor Hosting Services Support
So I signed up for a new website on Wednesday 30/10/2019 on behalf of a client of mine, today 03/11/2019 my website is still not running. When I called the call center 01/11/2019 I was assured its all systems go. BUT I go to [co.za] and its not even registered. Now being a weekend I can't even get through their team. Whoever answers the phone says there is nothing he can do-its the hosting department I have to talk to and I must send an email. I send an email and I get a response -"the website is working" BUT ITS NOT!! I have been designing website since 2009 and is a slap on the face. Subsequent attempts to get a response are ignored. Their customer service support is very poor. This company used to be good, now they are very poor. As a web design agency I would rather take my business elsewhere that content with unhappy clients!
105 replies
89 months ago
MTN erroneous package
I signed up for 60Gb + 60Gb special on Black Friday over the phone and was promised I will receive my package on the 12 of December. The day came and I was given 100 min, being my previous package which I had been assured was over and done with as I had served my 24 months contract. I then made several calls to MTN and was given a reference 1- ********** 7936 and was told my issue will be escalated and resolved speedily. 2 days later, I was given ONLY 30Gb! Upon calling YET another time I'm told a mistake was made. I asked for data sharing as well and I'm being told there is a network error and my issue will be resolved by 21st December. My question is how many times must keep calling and how many more mistakes are still going to make before I get the right package I signed up for. Is your staff so incompetent that it takes them two weeks to resolve something that seemingly is very simple?
210 replies
103 months ago
New Tracker Unit Installed Malfunction & No sense of urgency to fix
3 weeks back I had Car Track install one of their devices in my car. R200 per month package. Since then I have removed the car battery more than 6 times (different days) to my dismay as I don't get any notification SMS or get called to say hey someone might be stealing your car. I must say previously I had Tracker, the minute you take the car battery they would call me. These guys ... not a care in the world - no bother. SO I called them up last week Friday (13/10/2016) and they promised to call me back as soon as possible to have this matter resolved. Today being Monday night (16/10/2017) I can safely say they could be bothered. SO I guess I have to call again and remind them tomorrow before my car disappears without a trace. If I knew this is how they treat their clients, I would have given them a miss. Far much better service providers out there. 3 Year commitment with such people is really scary. I am alarmed :-(
61 replies
131 months ago
Account Debited twice after cancellation of servic
I sold my vehicle on the 10 of June, to which Tracker was notified prior and after this occurred. They said there was no need to have the unit removed as they would just switch it off. They also said I was liable for a settlemnt fee which Im okay with. They never called to advise of that until the next month after deducting yet another subscription. <br> <br> Two weeks later I could still locate the vehicle to which they said they will deactivate the account. Today 20th July they still haven't done that. I can still locate the car I sold more than a month ago!!!! <br> <br> I got a letter to say the settlement fee was R 800.00 which I said all is OK, will pay before the end of the month<br> <br> To my surprise, this morning they deducted 2 x subs (R 431.82). I called them again they say we will keep debiting your account until settlement fee is paid. I told them I'm reversing the transaction and they said they would black list me!!! Like really?!<br> <br> I HAVE ONLY BEEN ADVISED OF THE SETTLEMENT AMOUNT LESS THAN TWO WEEKS AGO!!! (and Im paying monthend!)<br> <br> Stay away from tracker service appalling!!<br> <br> <br> <br> <br> <br>
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
3 (37.5%)
2 Star
3 (37.5%)
1 Star
2 (25%)