ZS
zandile S
Active since Dec 2013
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Bad service
Why is your service 24/7 if no one attends to any queries or concerns. I have been in communication with the team from the 16th Dec 2024. Paul came and advised what was wrong. Paid deposit of R1000 for the part to be bought he came back again with a wrong part and was to return on the 28th Dec 2024. It’s now the 2 of Jan 2026 and my machine is still not fixed and no one takes my message serious and no one answers my call. I have been patient enough can I please get my refund Regret this decision I made
0 replies
72 months ago
Disappointed
So on the 7.05.2020 I went out and left my phone. Around 11:37 a transaction for R500 to payfast Cell C was done, around 2 o clock I reversed the transaction and blocked my account and card. I call FNB and was told by an agent that someone compromised my card. mind you my card is with me and I never lost it. On how the OTP was approved I don't know. My ref number is 2020-1103097. On the 15.05.2020 I receive a letter from them saying 'We regret to inform you that we are not in a position to accept liability for the cost/s incurred and have no alternative but to hold you responsible for the transaction/s debited to your account on 7 May 2020 to the value of R500.00. • inContact messages were sent and delivered to the cellphone number registered for inContact. See Conditions of Use below • This card was registered with "Verified by Visa" via your secure FNB Online Banking Profile • In order for this transaction/s to be processed, an OTP (One Time PIN) is required to be entered as final approval and verification for the transaction to be authorised. 2020/05/07 . ...7848 PAYFAST*Cell C TOKAI ZA 500.00 The Transaction was done in Tokai and when I check on the internet Tokai is in Western cape and I am staying in Johannesburg Soweto. I have never been to that place in my life. Why would FNB alert people about fraud then we go ahead and do it. I have a feeling the person who sent me the email has never lost money before in their account. FNB has disappointed me and I have mixed feelings on continuing with them. But one thing I know they wont care on whether they lose a client or not as they know a new one will come.
105 replies
129 months ago
Fruad
Vodacom Has done it again. This time is Fraud. I cancelled my contract on the 29/07/2015. Now I am told that a swim Swap was made on the 05/08/2015 same number and on the 11/08/2015 a contract for a S6 was taken using my information. I also received a confirmation that the contract is cancelled. to my amazement i receive a Tax invoice that I owe 5870.03. I don't have a phone with me. I don't have a copy of the contract. I just want to know how it happened. Fraud dept will take time with this and need it sorted out ASAP. This is a lot of money. <br> <br> You always regard your service as the BEST. You don't even Deserve to be the Best. Every time I called VODACOM the agents were playful and made Jokes. I hate companies that make full of their clients. <br> <br> Sort this SHIT OUT.
75 replies
132 months ago
Bad Servise and attitude
i am so disgusted with the service the about store are giving. they never greet, give attitude in front of clients. Mcdonalds always serves old fries. one customer was left hanging while he was correcting the cashier that he wanted hot chocolate and not coffee. my fries were old its like its yesterdays stock served today. <br> Engen garage they don't greet and take their own time to serve customers. they don't even ask if you have the Woolworths card. they just don't treat client with respect. the always place wrong prices and tell you its a mistake and you should pay for the correct price even if its not you fault.<br> <br> the service there is pathetic.
0 replies
132 months ago
Service
i have never in my life receive such bad service from the two above agent. I never received a notification that the contract will increase. They told me to go to the branch and request for the contract as they don't have a copy. Phumlani to me that i should not forget that Vodacom is running a company and they don't do follow ups with clients in regards to receiving information or not. The other thing that pissed me off is Phumzile was laughing at me and making me loo like a fool. how is it that the customer service department does not have any info regarding Cancellation. they don't even say 'we will advise them to call you back\ she only said let me give you the number and you call hem yourself. like really? Vodacom might be the best but the agents need more training on customer service. i have called again today to cancel my contract. even though it ends in August but i am so pissed that i want nothing to do with you. Thank you Voda for the most horrible service provided. Wish you get other customers that you will piss off.Phumlani also did not care on whether i am cancelling or not and when i said i bet you wont have a problem with me cancelling as you have many clients (yes)"
0 replies
133 months ago
Lusanda Sikwebu
This is to compliment Lusanda Sikwebu for her excellent call. she treated me well as a client. she never gave attitude and we understood each other. Just hope all other agents will turn out to be like her. <br> <br> Thanks Sanda
76 replies
134 months ago
Service
I am disappointed with the service. How the hell can we receive Night Express bundles. how many people use the internet at night. we buy bundles the finish quickly but the night express bundles are not working. we are feeding MTN with our money and we are not getting bull. i have complained to the end. I am thinking of changing the network. anyway they wouldn't care. the only thing they care about is money. nxa
76 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (57.142857142857146%)
1 Star
2 (28.571428571428573%)