TP
Tahna P
Active since Dec 2013
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
FNB Debit Card Dispute - unacceptable
I have always spoken highly of FNB and loved them as a bank.. until you actually need them. I’ve been waiting since 20 November 2025 for a Debit Card Dispute. I have sent all the evidence, I have responded to all their emails. I keep following up on Secure Chat where I am told someone will contact me. No one does. No one has updated me. It’s well over the lead time and this is how you are treated as a loyal client of nearly 15 years? Totally unacceptable. I’ve called, I was told I’ll be contacted. I’ve tried secure chat, what else do I do? Scary - I was emailed someone else’s dispute reference and amount addressed to me saying I was refunded. That was not my dispute? My account has not been refunded. I called the same day, 14 Jan 2026 about this and was told someone will contact me urgently - well it’s been nearly two weeks and still nothing. I’m disgusted and disappointed and now instead of recommending FNB like I usually to I’ll tell all my clients to avoid them.
56 replies
4 months ago
Greenstone Toys R are rude and unfriendly
Toys R Us in Greenstone is full of terrible attitude. Had to do a few exchanges, some items bought online and some in store. All items exclusive to Toys r Us apart from one. Took 1 hour of terrible attitude from the workers there. They can’t find the slip of the one item on the system which is strange as it was bought with cash at their store - but we misplaced the slip- and they refused to exchange that as they couldn’t find it on their system. It’s not even that that is upsetting, but to be met with such attitude and comments because we were trying to exchange items (for a gift voucher so we can go to the Toys r Us that has stock of the item we want) is unacceptable. This store, especially one lady who works there, is extremely unfriendly and rude. Told straight it can’t be done as an item was bought online, then suddenly it is able to be done. Refused to check the system for the slip and said it’s impossible, when we know it is possible. Yes we shouldn’t have misplaced the slip- but it felt as though they were purposefully trying to be spiteful because we were exchanging a few items from different slips. Made us feel very uncomfortable and as if we were a burden. Mind you we weren’t asking for cash- just to exchange the items so that we can buy further items at Toys r Us and pay in. Don’t have staff that don’t want to be helpful, makes me want to avoid this store in the future.
0 replies
4 months ago
Debit Card Dispute - No support
Extremely disappointed with FNB. I’ve been a client for many years and have always spoken highly of this bank. But in my time of need they are extremely unsupportive. I lodged a card disputed along with the form on the 20th November 2025. It’s been 20 working days (I was initially told 7-10 working days) and I have not even recieved an update. I have contacted via call and secure chat and I’m told to just wait, 10 days ago I was told it was escalated for urgent attention and I should get feedback same day. Nothing. I have been more than patient as I understand it’s a process, but this is totally unfair. We as clients deserve your protection regarding online card payments, being ****med is distressing enough as it is and puts you in a financial position, and Christmas is next week- I was really hoping and needing this to be sorted by then.
53 replies
4 months ago
Don’t Order Online with Makro
Ordered a roller bag for my daughter on Makro online for collection on the 26 November, since then no updates nothing. Tried going in store and no one could help me, said it’s not ready yet. Tried calling online and sat on the phone for 15 minutes and no one could help me. It’s been over 2 weeks! This bag is a gift for my daughter and now I have no idea if I’m going to get it or not and I have not received any help or answers. Am I actually going to receive this item?
53 replies
5 months ago
BE CAREFUL! Accomodation ****!
Be careful! Booked through bookings.com at one of their properties and paid upfront for 4 nights, arrived the first night to an unsafe, mouldy and dirty property! Walls had mould, door didn’t lock and my kids feet were black from filth. Towels stained, blinds probably never been cleaned. I complained and they came in and then offered me x2 other properties which were not what we wanted or what we initially paid for. They told me a refund wouldn’t be an issue- only to refuse bookings.com to refund. Now they telling me I’m harassing them after trying to contact and having them ignore all my calls! I must remember the POPI act yet they are ****ming me. We arrived at the property to make sure all our belongings were out and there was a team of cleaners and contractors inside! But we are still paying for this property? We handed over the keys after one night stay, I said I would pay for the one night I stayed there but I want a refund for the other 3 and they refuse.
0 replies
5 months ago
Pathetic Service once again at Vodacom
Awful service. Still waiting from previous complaint which was originally lodged on the 21st October. Every single consultant that I’ve spoken to promises to call back and not one has. Deon from Hello Peter promised on Monday to call me back with a waybill number for my new router as I had to renew my contract (says 3-5 days turn around and that was the 31st October, still waiting). I said I need it by Friday this week or I’ll have to cancel, he said I cannot cancel. Been 48hrs since I last spoke to someone, once again promised an update and once again no delivery on promises. I told him I knew he wouldn’t call back, he proved me right. Sick of Vodacom.
53 replies
5 months ago
Vodacom Fibre 0/10 recommend
If you want constant problems, bad communication and empty promises - choose Vodacom. Been with them for fibre since 2017 - they take weeks to sort any issue out. No one knows what they are talking about. I’ve had Terrible WiFi for 2 years on and off and not once after numerous calls and giving the serial number and updating etc did anyone say my router is old and that’s why! It’s not my expertise to know that..Told to renew my contract on Friday (31/10/25) and that a new router would be installed Monday - it’s now Thursday and 0 communication. I called on Tuesday, was told all is fine and that I must wait for RAM to contact me and deliver router. Still nothing! I called now and was told it’s been sitting on pending at back office since Friday! So whoever I spoke to on Tuesday ****. Now it needs to be escalated with a total of nearly 4 weeks since original ticket was logged. Yet I sit with barely any WiFi, but happy to debit my account every month and provide subpar service. Now I’ve locked in for 1 year and I wish I just cancelled and went elsewhere. No such thing as customer service and it seems like you are an annoyance anyone you talk to.
53 replies
6 months ago
Romans Pizza Modderfontein
Roman’s Pizza Modderfontein Been supporting this branch for years sometimes even on a weekly basis. Attitude of staff is terrible. Pizzas dry, no tomato base even though we always ask for extra. Tonight ordered and specifically asked for extra sauce and it was bone dry. Asked them to remake it and the attitude was shocking, shouting from the kitchen. Apparently it’s impossible to put extra sauce on the system although we’ve been charged and ordered extra sauce plenty of times. Not sure why we keep going back as staff and food is subpar. Tired of not getting what we pay for.
53 replies
50 months ago
Fibre Line Broken 3rd time since Feb
My Fibre has been down since Thursday for the 3rd time since mid February. Last time (exactly 2 weeks ago today) it took over a week for a technician to come out. Once again since Thursday no effort has been made to rectify this and no turn around time has been given, no technician appointment, I'm just expected to sit and wait. Someone tried to call me around 4.30 on Saturday (I missed it, I wasn't with my phone as I was told no one would contact me on the weekend) I tried calling back to no answer and was told over whatsapp that they close at 5. Since Thursday, 3rd time in under 6 weeks. Absolutely ridiculous and no care or urgency is taken to rectify the situation. Empty promises of calls back and wasting time and money with having to call in constantly for no update, and topping up with data. I've already done a hello Peter post the last time, they don't care if they have bad reviews. Must continue to allow time and be patient when it's been since Thursday with no ETA.
159 replies
50 months ago
Disgusting Service
Absolutely ridiculous service. Vodacom Fibre having continuous down time in my estate. Second time in 3 weeks that I've had to have a technician come out and fix the problem. I have not had wifi since Monday. Called Monday and Tuesday and still waiting for a turn around time while I sit without Fibre for the umpteenth time in the past few weeks. I have not been contacted once regarding this. I must continuously be told to be patient with the process while downtime happens almost every second day! Feels like you aren't valued as a customer. Empty promises from agents to call back. More than 3 days with no internet connection, no contact and no ETA.. but I will still be billed the same at the end of the month. I've been told a lot of people had this problem and now I'm seriously looking into changing to Cool Ideas or Vox. Seems like they have much better reviews and customer service. Then to be told that my link has been reconnected on their records and to try restart, then I do and still nothing! I phone in and they say it's not been reconnected. I've had to buy data numerous times and now airtime to sit on the phone on hold indefinitely.
106 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (26.31578947368421%)
1 Star
13 (68.42105263157895%)