LN
Lungile N
Active since Dec 2013
107
Reviews
0
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Reviews
107 reviews3 months ago
MIE Released My Personal Information Without Valid Consent – POPIA Breach
I am lodging a complaint against Managed Integrity Evaluation (MIE) for releasing my personal information without a valid or recently signed consent form. I signed a consent form in April 2024 for a specific background screening purpose. However, in November 2024, MIE released my personal information again to Airports Company South Africa (ACSA) relying on that same April consent, without requesting new consent or notifying me. Under the Protection of Personal Information Act (POPIA), consent must be informed, specific, and lawful. It cannot be reused months later for further processing without the data subject’s knowledge or renewed authorisation. I was never contacted to reconfirm consent, yet my personal information was disclosed again, resulting in serious prejudice to me, including reputational and employment-related harm. I have formally lodged a POPIA complaint with MIE and will escalate the matter to the Information Regulator of South Africa should this not be resolved satisfactorily. I am requesting: • A written explanation of the legal basis used to release my information; • Copies of the consent re**** upon; and • Confirmation of MIE’s policy on the validity and reuse of consent forms.
0 replies
3 months ago
Alex Forbes – Missed Turnaround Time for Verification Documentation
I am lodging this complaint regarding Alex Forbes’ failure to meet a stated turnaround time for providing verification documentation required by my bank. Alex Forbes advised that the required documentation would be provided within twenty (20) working days. That turnaround period has now passed, and despite my follow-ups, the documentation has still not been submitted. As a direct result of this delay, my entire banking profile has been restricted, and I have been unable to access my funds or meet my monthly financial obligations. While I understand regulatory compliance requirements, the lack of adherence to stated timelines and insufficient communication has caused significant disruption. I am requesting that Alex Forbes: 1. Urgently provide the outstanding documentation to my bank, or 2. Provide a clear written explanation for the delay and a firm date for resolution. This matter has had a serious financial impact, and I trust it will now be treated with the urgency it requires.
112 replies
4 months ago
5 stars Exceptional Service from EZ Wheels I would like to commend EZ Wheels for their exceptional service
5 stars Exceptional Service from EZ Wheels I would like to commend EZ Wheels for their exceptional service. I experienced challenges with my payment coming in late, which meant I was at risk of missing my debit order. EZ Wheels were incredibly understanding and accommodating. They allowed me to pay half of the amount first and the remaining half on the day I expected the funds to reflect in my account which was a week later. I specifically want to thank Lisa, who made the entire process seamless and stress-free. After I paid the first half, she ensured that my car was not switched off, which meant so much to me. Once the second payment was made, everything was immediately sorted out. This level of customer care, flexibility, and professionalism is truly rare. I am genuinely happy with EZ Wheels and highly recommend them to anyone looking for a car supplier that treats their customers with dignity and understanding.
56 replies
4 months ago
Service and Product Quality Feedback – Ocean Basket Clearwater
I had a disappointing experience at Ocean Basket Clearwater recently. I ordered the Rock Shrimp Tempura sushi (8pcs x2), but the portion size and quality were far below the standard I’ve experienced at other Ocean Basket branches. When I contacted the store and returned in person (after driving back to the restaurant), the issue was met with excuses rather than accountability or proper service recovery. While the sushi was remade, the lack of concern and consistency was disappointing. I’ve always enjoyed Ocean Basket at other locations, which is why this experience stood out. I hope head office can address consistency in both food quality and customer service across branches.
0 replies
15 months ago
Disappointed
Good day I am writing to express my concern and frustration regarding my recent application to rejoin Discovery Medical Aid. Despite making a payment arrangement, my application remains on hold, and I am now being asked to pay the full outstanding amount. Background: I previously held a Discovery Medical Aid policy through my employer. After leaving my job, I continued the policy in my personal capacity. Unfortunately, I was unable to afford the premiums, and my policy was cancelled. In 2025, I reapp**** to join Discovery Medical Aid. However, my application was put on hold due to an outstanding balance. I was instructed to make a payment arrangement, which I did on January 3, 2025. The agreed-upon arrangement was to pay R1,000.00 per month, starting on January 31, 2025. Issue: I recently received a call from your team stating that the arrangement cannot be accepted. I was informed that I had made a previous arrangement in 2023 to pay R200 per month, which I dispute. My first and only arrangement was made on January 3, 2025. Furthermore, I spoke to Yushra from Debt Settlement Solutions, who was handling my payment arrangement. Unfortunately, my interaction with Yushra was extremely disappointing. She was rude, unhelpful, and unprofessional in her communication with me. I expect a higher level of customer service from representatives of Discovery Medical Aid. I kindly request that you: 1. Accept my current payment arrangement of R1,000.00 per month. 2. Activate my medical aid policy as soon as possible, as it is essential for my work purposes. I would appreciate it if you could look into this matter urgently and resolve the issue. Please find my policy details below: 683907640 Thank you for your attention to this matter. I look forward to a prompt resolution. Sincerely, Lungile
224 replies
16 months ago
Gross Misconduct, False Pricing, and Appalling Customer Service at Pick n Pay Witpoortjie
Dear Sir/Madam, I am writing to express my outrage, disappointment, and frustration at the appalling treatment I received at the Pick n Pay Witpoortjie store on [Date]. The events that transpired during my visit were nothing short of unacceptable, and I demand a full investigation into this matter. Here is a detailed account of the incidents: 1. I sent my son to take a box of Choice Assorted Biscuits from the shelf. He picked the 2kg box, and I instructed him to give it to his dad, who was already at the till. 2. Upon returning to the till, I noticed that my son had picked the 2kg box, which was priced at R249. However, I then saw that there was a smaller 1kg box priced at R134.99. 3. I instructed my son to return the 2kg box and exchange it for the 1kg box. 4. The cashier asked the supervisor to void the 2kg box, and my son returned it to the shelf. 5. However, when my son returned, he showed me that the 2kg box indeed had a price tag of R134.99, which was the same price as the 1kg box. 6. I brought this to the attention of the cashier and the supervisor, but they refused to honor the price, claiming that it was an error and that a customer might have tampered with the price tag. 7. The senior manager, France, was called, and he was dismissive, rude, and condescending. When I asked him to explain his reasoning, he spoke softly to another supervisor and then walked away, leaving me feeling disrespected, ignored, and utterly appalled. 8. Another supervisor, Lisbeth, called the store manager, a white elderly man, who also refused to honor the price, further exacerbating the situation. I am shocked and dismayed by the blatant disregard for customer rights, the false pricing, and the appalling behavior displayed by the staff, particularly the senior manager, France. His actions were unprofessional, unacceptable, and bordered on harassment. I expect a prompt and satisfactory response regarding this matter. If not, I will be forced to take further action.
53 replies
23 months ago
The Worst Humiliation and Treatment. Rude!!!!
I have never been so humiliated and disgusted like I was today. Literally ended up crying at a store because of a lady that gave me so much hell. I bought a printer at game stores in Westgate, ended up having to return the printer at the Game stores in Cradlestone because it is closer. Upon my arrival I was asked for the card I used to purchase initially and I gave it to the lady whom I forgot to take her name. A very nice lady for that matter. When she presented the card to Gugulethu Ngcobo who was at the customer service desk, Gugulethu immediately told her that the store doesn’t have money and she doesn’t understand why I didn’t go back to Westgate. I told her that Craflestone is a stone throw away from where I live and that’s why I went to Cradlestone instead of Westgate. She then immediately told me that she will return the money in my card in which I will receive in 7 days. I told her that I am unable to wait for 7 days. I asked is there not an alternative where I can leave the printer and then collect my money tomorrow in the afternoon, she said NO you will have to wait for our call and if we don’t call you that means we didn’t get the money. That then became an argument between myself and Gugulethu who then 1st accused me of taking a picture of her without her consent, then went off to accusing me of harassing her and threatened to call security to escort me out of the shop. She literally called a lady from security and told her to throw me out of the store. The security lady tried to apologise and defuse the situation and arrogant Gugulethu carried on with her bullying and lack of customer service. I demanded her to call her manager and regional manager and she blatantly still refused. She threatened me again by telling me she would give me R5 worth of 3.5k and later she says unfortunately we cannot give you that money. I have never been humiliated so much by a person that calls themself an Admin Manager and was the manager on duty at the time. I have hypertension and could’ve fallen in that shop because of the treatment and trauma I was put through. Game Cradlestone makes customers cry in their store because they literally bully customers and threaten them to throw them out when they speak out for themselves. What had our country come to? Does one not have the right to refund or return at a store of their choice? Does one need to go through so much trauma when approaching our retail stores?
53 replies
24 months ago
Rude
What an awful experience received this morning. A group of your morning shift staff members working with Lethlogonolo treated us as if we are crazy. I literally just asked for a copy of my receipt and I was sent from pillar to post. The arrogance from a lady that was standing at the back of Lethlogonolo I couldn’t believe it. So rude and unwelcoming.
0 replies
29 months ago
Bad Service/Disappointment
Discovery Bank has no regard of their customers whatsoever. I logged a complaint in regards to my R19 000.00 that was taken from my account and all I got from their complaints department/people that respond to hello Peter complaints was that their turn around time is 90 business days. No sympathy on their side. Not even a call from them. This person just responded to my complaint and left it like that. Basically he meant you wait for 90 days and that’s where it ends. What kind of a bank does this? Where does one run to when they facing problems with their money if their own bank will not intervene nor help? When one is just pushed away and expected to leave things as they are. I’m very disappointed in this system or lack of communication in this regards. Discovery should be a world class bank according to me.
144 replies
29 months ago
No Help whatsoever
On about the 15th November 2023, I went to Ahmed’s Textiles to purchase stock. After paying and when I got to their store room the things I had paid for were out of stock. I was promised a refund was processed and I would receive my money the next day. We are sitting at 6 days later and I haven’t received my money. I called Discovery on the 16th after I had spoken to Discovery to lodge a dispute. Discovery has also not come back to me after 6 days in regards to my complaint. Whee does one need to go to know to get assistance? R19429 is a lot of money.
362 replies
Review Distribution
5 Star
2 (1.8691588785046729%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
20 (18.69158878504673%)
1 Star
85 (79.4392523364486%)