AC
Afsana C
Active since Jan 2014
25
Reviews
0
Industries
Reviews
25 reviews18 months ago
Flysafair staff are dishonorable
I have used flysafair atleast three times in the last 5 months. Every time their staff break open my luggagae and damage my bag. I had to complain this time. When i spoke to the pweson at the baggage area after getting my luggage from the carousel he advised me not to lock my bag, whether wuth a cable tie or a lock. Because it means i have something precious inside and thats why the team wants to open the bag. Thats ridiculous. Teach your staff respect for peoples possessions
0 replies
21 months ago
Do not Use Aramex - RED FLAG
i purchased something from outside SA and Aramex was used as the shipping company. the delivery takes very long and no updates from Aramex. when you call them they tell you that the flight was offloaded. they were used once before for one of my shipments in 08/2023 and they lost my products. the supplier had confirmed that all products on the list was sent but Aramex only received some of them. they did not send through any of my products and i wonder where these were stored. because the partial shipment will not be sent back to the supplier in China. i have chatted with other people that buy from China and when Aramex is used there is always a problem. what are they doing with peoples products.
0 replies
27 months ago
Mugg & Bean - Watered down coffee
I visited the M&B at the OR Tambo International airport on the first floor. i ordered the coffee and my daughter ordered something to eat. i must say the coffee was the worst i have ever had. from M&B and anywhere else. it left a bad taste in my mouth, literally. it was very watered down with no to little coffee flavour. the waiter that saw to us was a bit unsure about the orders he was taking initially. even when trying to call him during our meal he was distracted with his team mates at the entrance. i had to speak to someone else. i really do enjoy eating at M&B but this was truly the worst tasting coffee i've ever had. please improve your coffee.
0 replies
27 months ago
Airlink - Good service
i missed a flight with a different airline on the 04/02/2024. i went to different counters to try and get another flight. from the very beginning of the interaction with Airlink staff i was pleasantly surprised. their attitude and behaviour was that of one who is willing to help within their control. their demeanour was of one that a patron could look forward to when one is having a bad day. thank you for your service and understanding.
0 replies
27 months ago
Flysafair - poor service.
i had a booking to fly from JHB to CPT on 04/02/2024 at 07:05. i arrived at the check in line at 07:29. i spoke to the ladies that i had already checkin on line and needed to drop off my bag. i understand the check in closed at 07:25. when they told me that i was late i checked my phone and it was 07:29 so four minutes late to drop off my bag. the way the ladies spoke was very disrespectful. eh eh you cant do nothing, you are late. i asked if i could just drop off my bag as my daughter was already inside and i had checked in. they literally ignored me and looked at me with smirks on their faces. i know there are rules that need to be followed but also know that a few minutes could be accommodated for. i am really disappointed with the way Flysafair staff handle themselves. i went to the check in counter to try and get a standby however due to my company making the reservations through a travel agent nothing could be done. i have seen the staff move other people to the front of the line due to time constraints so i dont understand why the bad attitude towards others. again i know there are rules but the way the staff handle themselves could be improved. service training should be done with Flysafair staff.
0 replies
27 months ago
no business behaviour shown by staff
I visited the Seattle coffee company on RIvonia Boulevard on 07/02/24 at around 10am. my daughter and i placed an order for a couple of hot drinks and sat down to catch up on emails. the staff behind the counter (3 ladies) were extremely loud. screaming and laughing and talking. i am not against people being happy but as part of a company should come with business behaviour. as staff you should respect their patrons. not a single patron made noise and respected each other. definitely cannot say the same of the staff.
0 replies
27 months ago
DS in DStv is for Disgusting Service
i could not login to my dstv account on my phone so whatsapp and could not get a response, so i phoned in and spoke to Alice. complete waste of time. she did not listen to my issues. i was on the phone for about 16 to 17 min maybe more saying the same thing over and over again. with no end to the problem. i tried to cancel my account but they make you wait for ages. still no help.
128 replies
39 months ago
No response from Help 24 when needed for break-in.
We joined Help 24 in December 2022. They only came to install their devices in January. I called them a few weeks back to ask them to patrol the area as there was a suspicious car parked in front of my house. they never came or even called back. Today there was an attempted break in to my house. i called the centre 07:19 to go to my house to have a look. I also told my daughter who was at home to press the panic button. i also called ADT. There was no response from Help 24, i called again and still no response. i called an hour later and still no response. i called Charity who sold us Help 24 package and service. ADT arrived at the scene after 10 min from the initial call and also called the police who responded to us. Still nothing from Help 24 and can take no responsibility for anyones safety. Charity said she cant do anything even though she sells the service. She gave me her managers number. Her manager Trish was called and i could not get hold of her. i tried again at 12:05 and still cannot get hold of her. such terrible service for a group that is supposed to keep you safe.
0 replies
40 months ago
Discovery Bank Poor Service
i recently joined Discovery bank and vitality and got an iPhone via the benefit. i met some of my goals over the past few weeks. on the week ending 2nd December i did meet my money goals but it did not show up on my iPhone benefit page. i called the call centre to find out if it can be updated. i called over two weeks ago but till today it has not been updated. i made several calls but to my frustration i've been sent all over and still not sorted. i spoke to a lady called Courtney yesterday and asked to speak to her manager, she transferred me to her colleague not her manager. both she and her manager did not listen to my requests or statements properly. clearly the call centre agents do not hear requests clearly. quite dissapointing service from Discovery Bank which is supposed to be a premium bank. unfortunately not a premium service.
132 replies
58 months ago
Quick to request money in advance but take forever to refund
I booked a cruise for 4 people last year to take place in mid March 2021. This was done via Cruise masters. Monies are always paid way in advance of travel but we dont get our money back on the promised time. All of the cruises were cancelled due to COVID 19. this is understood to maintain safety protocols. The cancellation notice came through early 2021 and as per MSC we would get our monies back by end June. i've been following up with Monica from cruise masters and she advises that MSC is still holding the monies. i cannot get any information from MSC as i booked via a travel agent. i am now given a new date to get my refund. not sure if this date will move again.
0 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
1 (4%)
2 Star
1 (4%)
1 Star
22 (88%)