SR
Siobhan R
Active since Jan 2014
16
Reviews
0
Industries
Reviews
16 reviews13 months ago
Appalling client service
I've resorted to posting on Social Media because following the escalation path within Discovery Health is pointless. No one is empowered to make decisions, and even those who make decisions are not empowered to actually ensure decisions get implemented. This issue goes back to September 2024, however, a response to dispute MN********** on 28 February 2025 confirmed that the claims in question were being reprocessed and that adjustments would reflect within 7 - 10 working days. Which has clearly not been done. Follow up calls since yesterday have resulted in nothing other than "This has been escalated". The payment to the cardiologist in question (for a PMB condition) has now been outstanding since 29 October 2024, and a follow up consultation is scheduled for 19 March 2025, However, the Dr has indicated that he will not see the patient until the account is settled. How can this level of client service be allowed to continue - especially as this has reached the stage where Discovery has admitted that they have not performed their obligations to settle PMB condition claims performed by a DSP? It's appalling service to say the very least.
106 replies
14 months ago
Vodacom - poor customer service
In December 2024 I contacted customer care to assist with my One Number connectivity as my Apple Watch connection was not working. The consultant advised me to disconnect and reconnect which I subsequently did. The service worked intermittently for a few days and then stopped again. In January 2025 I then contacted customer care again, and was again advised to disconnect and reconnect, which I did. The problem is still persisting. But this complaint relates to the connection fee that I was charged in December 2024 and the connection fee I was charged again in January 2025. The first service ticket to reverse the December 2024 charge was logged on 27 January 2025, and has still not been resolved. I attempted to log the 2nd service request to reverse the January 2025 charge, however the consultant didn't understand why I wanted this reversed and was horribly *********** and was not able to help. Please can someone assist me with resolving these issues
106 replies
30 months ago
Professional friendl...
Professional friendly service, knowledgeable team onsite who go the extra mile to ensure the client is satisfied
0 replies
41 months ago
Vodacom do you know what customer service is?
It took me 3 weeks to port my number into the Vodacom network. Due to "technical difficulties". Now it has taken 2 weeks and counting to get my e-sim operational - the very reason why I switched to Vodacom. I was told today that my query "may" be attended to by the end of the week. Really Vodacom? All the while I am paying for a service that I cannot use! You should be ashamed by how you treat your customers. And now I am locked into a 2 year contract with this sort of customer service! Shocker!
264 replies
49 months ago
Absa Centurion Lifestyle - you are shocking!
Absa Centurion Lifestyle your customer service is non-existent! My employee submitted his FICA docs in the first week of March as he had renewed his work permit. He tried to draw money from his account yesterday and he wasn’t able to as his account is still blocked. This is not the first time this has happened - I find this really shocking. Added to this - no one answers your phone so I can’t even speak to a human to get this resolved. My employee has done everything you have asked by submitting his documents and is now unable to buy food with his salary as his account is blocked.
74 replies
54 months ago
False advertising - Uncapped LTE package
How can you offer an uncapped LTE package and then limit the video streaming platforms to Showmax and DSTV Now only? This is false advertising!! Shocking to say the least. Thank goodness I took the time to read the T's & C's before continuing with the application. MTN you are dismal
0 replies
56 months ago
Outstanding service from Joshua at Centurion Lifestyle branch
I would like to compliment Joshua from your Centurion Lifestyle store on the outstanding service provided and on his overall kindness shown to me as a pensioner today. I was totally overwhelmed - something that very rarely happens these days. Thank you Joshua, you most certainly made my day!
0 replies
61 months ago
Cell C is a joke
Does Cell C even know what customer service is? I have been trying since December 2020 to get a debit order activated on my account. I have tried 5 times to get this resolved, have provided my bank details on each occasion, and still you cannot get this implemented! I now want to cancel my contract as it is at the end of the term, and even this is turning out to be an impossible mission. Can somebody please assist me - I need to be rid of this problem once and for all.
53 replies
63 months ago
Definitely not the Super Stars they claim to be
Terrible new customer experience! Signed up for uncapped LTE on 18 Feb 2021 and made payment via Payfast on the same day. I was surprised therefore to receive a mail on Saturday 20 Feb to say that I had still not made payment. The consultant I spoke to asked me to email through the payment confirmation (must be the only merchant in SA who does expects a customer to email a Payfast payment confirmation - and expects the customer to know to do this because nowhere are you instructed to do this) which I then did. I was assured that payment had now been allocated to my account and that I would be receiving my router and sim in the week of 22 Feb. So I was surprised to find yet another email on 23 Feb saying I need to make payment? I called again, and was told that the payment had not been allocated but that this would be escalated. I received an email on 24 Feb to say that my router had now been ordered and that I could expect delivery in 3 - 5 working days. Seriously? It's been a week now since I made payment, I have cancelled my current service effective 28 Feb, and am now in the position of not having an internet connection due to your terrible service. I work from home and this is now impacting my ability to do my job. Good grief - if this is the level of service I have just signed up for then I am highly disappointed and frankly disgusted in the non-existent level of service provided by our so-called "Super Stars"
56 replies
64 months ago
Non-existent customer service
I received a call on 23 December to inform me that my account was in arrears. Not due to any fault of my own, but due to Cell C being unable to process debit orders if bank details have changed! The consultant then gave me details of of what amount was outstanding and the ref number to use on payment. I made payment on 23 December and I was assured that the system issues would be resolved. So now I have a message that my service has been disconnected! And to make matters even worse dialing 084135 is just a waste of time. I’ve tried 3 times today only to get cut off after holding for an eternity. Good grief! What kind of business are you running? Absolutely disgusting customer service on top of not providing a service that I have paid for!
168 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)