AN
Amanda N
Active since Feb 2014
33
Reviews
0
Industries
Reviews
33 reviews8 months ago
NONSENSE BANK
I hate FNB shame, I can't believe its taking these people more than 2 months to provide me a Proof of Payment for a merchant payment that was done via their app. Mind you, they are the only people that can generate the PoP. I am exhausted
1 reply
8 months ago
Bill Payment deducted twice
I paid UCT NBT via my FNB app Bill payment, the amount was deducted twice. I gave been talking to FNB to assist me with reversal or proof of payment for then two transactions without any success. Communication started in May, and this has not been resolved. Every time I speak to a new consultant, and they promise to escalate and call me back with feedback, still that does not happen. I am so exhausted and FNB doesn't care.
53 replies
9 months ago
UCT Refusing to Refund me
On the 26th May 202, I paid an amount of R370 for NBT using FNB Bill payment. The transaction amount was deducted twice, I have been trying to get my refund from UCT with no luck. I have sent my transaction history reflecting the amounts but they say it's not sufficient, they want proof of payment. However, there is no PoP when paying a bill via the FNB App, other than the bank statement and the transaction History I have sent and was told its insufficient. Can UCT give me back my money please?
0 replies
14 months ago
Poor Customer Service
I bought vegetables month end January 2025, and it included sweet potatoes. To my surprise, one bag had several rotten potatoes that I had to throw away, I informed Woolworths via Twitter platform. They asked me to send them the pictures together with Bar code, Batch Code, Sell By Date and Purchase date, so they can investigate, and I supp**** the information. They acknowledged the response and gave me a reference number. The date was the 07th February and to this day, I never heard anything again from Woolworths, this is really disappointing and shows poor customer service.
0 replies
18 months ago
Poor service
I am so disappointed with Defy Service Centre. I have been waiting for their technician to repair our oven since July. I called the call centre last week and I was told the parts have arrived but no one is contacting us to arrange repairs.
0 replies
24 months ago
Disgusting Service
I have a maintenance plan with them and I have been waiting for almost a week for them to approve repairs. They requested a list of supporting documents from the service provider and we have not received any feedback. Every month they deduct money from my account but when they have to pay for the services they send you from pillar to post. I bought my car in Oct 2023 as a used car with an existing manufacture warranty that was due to expire in 2024. I took an extended warranty with Motorite same October 2023 and now I have repairs to be done but they are giving me a run-around. It is so impossible to get hold of them on the phone and they are difficult to deal with. I hate this company so much.
106 replies
24 months ago
Very disappointing service from Cell C
I am so disappointment with the service I am receiving from Cell C. I did an upgrade on Friday the 03rd of May and I was told to expect delivery from RAM Couriers on Monday the 06th of May. I made sure there was someone at home to receive the parcel, however the parcel was never delivered. I checked the delivery progress from the SMS I received from RAM Couriers and it looks like it never left the branch that received the parcel. I called on on the 06th and I was told the parcel will be delivered today the 07th, but it was not delivered. I called Cell C again today to check why I haven't received the parcel, the consultant told me the RAM Couriers has not confirmed the delivery date. So I must just wait for date from them. Mind you, I must organize someone to be at my house to receive the parcel that has no delivery date. This is such an inconvenience and so pathetic. Can someone tell me when will this parcel be delivered.
318 replies
27 months ago
Pathetic Service
On the 11th of January 2024, I submitted a claim for a burst water pipe and it was fixed on the 17th January. I was told that a service provider will be sent to assess the resultant damage from the repairs. I followed up on the 18th and I was told the Service Consultant Charlene Solomons will be in touch with me, of which she never contacted me. I called again on the 23rd January and spoke to Tania Manuel who promised to escalate to my service consultant. I never heard anything from Charlene, however on the 24th January the service provider went to my house to assess the damage and I never heard from them again or neither from Charlene. I am so frustrated with the lack of communication from Santam and with their lack of urgency to resolve fully and close my claim. Can someone help me as it is evident my Service Consultant does not care at all. There are no updates even on the Client's Portal, seemingly there is no progress regarding this claim.
58 replies
27 months ago
Pathetic Service from The Courier Guy
I sent a parcel from Brackenfell on 20th January to Libode and I paid R199.75. I was told it will arrive on on Tuesday the 23rd January. The parcel has not arrived and I keep on calling The Courier Guy and I was told it will only be delivered on the 29th January. I am so disappointed with the service especially having paid so much and no delivery even today. Can someone explain where my parcel is and when will it be delivered.
0 replies
34 months ago
Poor customer service
I have not received any outcome on the claim I submitted on the 12th June. They don't even bother to give me any update. I am in complete darkness and it is impossible to get hold of the assessor Nosiphiwo Mtsotso. I have been a customer for years and this poor service is beyond disgusting. Can Santam pay me back my premiums so that I can go an look for another insurer?
53 replies
Review Distribution
5 Star
2 (6.0606060606060606%)
4 Star
1 (3.0303030303030303%)
3 Star
0 (0%)
2 Star
3 (9.090909090909092%)
1 Star
27 (81.81818181818181%)