TJ
TJ J
Active since Feb 2014
18
Reviews
0
Industries
Reviews
18 reviews49 months ago
Great Service and Workmanship
I found their details on a community page with many great referrals. I took my car in for a major service and to look into an idling issue. They identified the problem, went the extra mile, and always kept me in the loop. Great service and Dyllin is just such a pleasure to deal with.
0 replies
70 months ago
Bad Service and Quality
I purchased a bed and installed it some time after I purchased it. The bed collapsed with child and all while she was sleeping on it. The wood is completely rotten and not fixable. I requested a replacement from Decofurn, 2 months later and I have still not received any further communication or the replacement nonetheless. My husband and I are regular customers, and in fact, bought a brand new bed set plus further items in that same month too. So my money is good enough, yet my concern is unattended and unimportant. Very Disappointed
0 replies
70 months ago
Bad Service and Quality
I purchased a children's bed and installed it some time after I purchased it. The bed collapsed with child and all while she was sleeping on it. The wood is completely rotten and not fixable. I requested a replacement from Decofurn, 2 months later and I have still not received any further communication or the replacement nonetheless. My husband and I are regular customers, and in fact, bought a brand new bed set plus further items in that same month too. So my money is good enough, yet my concern is unattended and unimportant. Very Disappointed
0 replies
74 months ago
Poor Service
I purchased an LTE product Tue, 24 March. Rica was approved and Router was delivered by Thur. However, it has been nearly a week exactly, and this internet is still not running. I have paid and followed all the instructions, troubleshooting, but yet no internet.The router light shows Red, spoke to Francois Damon and William Moss, who have not come back to me to provide a solution, a way forward, or a reason why this is happening - nothing.Most of us work from home, and sometimes we face challenges, but surely I hope that you are not treating all clients the way I have been treated. To add salt to the wound, we are an existing Fibre client with you, and I have just referred my sister to purchase a product with you on the same day as the LTE. If this is the continued experience, I will then be forced to cancel my product and expect a full refund for lack of service provided, and cancel any other products we may have with you.
0 replies
99 months ago
Bad Service and Product
I recently hired the carpet cleaning machine. I got home and started on my room carpets. With the machine behind me and me facing ahead vigorously busy cleaning carpets, or so I thought. I turned around and there was a pool of water, dirty water, that ran out of the machine. My carpet was far worse off than we I started, with just water Everywhere. All this just about as I am to receive foreign visitors for the weekend, it was a mess. I call the Spar to inform them thereof. I was told that they are not responsible. Not long thereafter, I receive a call from a lady from Cleaning Clinic. She informs me that they cannot process a refund and someone will be in touch to 'investigate'. I clearly informed her that I just got the machine, I started on the room carpet, I do not have time to wait for someone, if they don't have a machine at hand I am in hot water. Time has passed and the repairer calls, he was completely rude and blamed me for not using the machine properly. I informed him that I just put in water and disinfectant, nothing different to what I usually do.He insisted that because i used a 'jug' to measure water and not the 'bucket' to measure water, I was at fault. I was SO mad and lost my cool. How could he blame me for their broken machine?I had to hire a company to suck up the water and clean the carpets, which cost me even more that my initial intention. I was livid, and very disappointed. Never will I use this company again. They are rude, they do not care about the client, and they refused to reimburse me for their faulty item.Never again!!
0 replies
101 months ago
Poor Service Delivery
I had a very bad experience with FNB. I made a payment to the incorrect account from my FNB to another FNB account, but realized my mistake immediately. I called to request a reversal and was assured that my payment would be returned, despite any FEES FNB may apply to the client's(other party) account. Days later I received an email that the recall was unsuccessful. I was informed that the client declined the reversal. I requested proof because guaranteed this was not the case. I was blatantly lied to. I requested confirmation that a call was made to the client. I received this: 19th of December 2017 at 13:47:08as per the information the recipient has confirmed in terms of KYC with First National Bank. I also requested that they investigate the matter and process the reversal to return the funds. To date, I have not received feedback. No phone call, no email, no sms, nothing. There was no effort on FNB's part to keep me informed and return my money. They used that money to cover their own service fees, that had nothing to do with me. They are suppose to assist me as their loyal client, but instead I was lied to, robbed, and dismissed. We are about to purchase property, but you will not receive my business. I will not refer anyone to your bank. I am disappointed and disgusted.
105 replies
101 months ago
Bad Service
I paid money into an incorrect FNB bank account through my app. I realized my mistake and called FNB within 2min. I requested that they reverse the amount immediately, as I realized my mistake and need it fixed, since this is an FNB account. On the call the assured me that if it is an FNB account, they can access it, if there are negative service fees, it will still be reversed. They just need the client's permission. To my surprise I receive an email that it was unsuccessful due to insufficient funds. I am deeply disappointed! I have other banks calling me nono-stop to move my accounts. If this is the service that I get, i am moving! You completely dismissed my request, reason, action, and the fact that I have been a LOYAL client for many years. Thank you for making me just another number!!!
105 replies
103 months ago
Incorrect Billing
We have dealt with Telkom for the past number of months, but the experience was not great. This service provider is probably the worst of the lot. For the past 2 months we have paid the account by EFT consecutively, and as discussed with the agent, will do so for the next 6 months. As any person can imagine, you only pay for the service that you use, therefore if the account is paid at the end/beginning of the month for the new month to come, the next payment is due the following month. No, even though payment was made in this fashion, month end for the new month, in month 2 the line was disconnected. Why? The account was paid!!!! The extra charges that was added to the account afterwards, needs to be removed, as this was a mistake by Telkom!!!!! Why are we held responsible for Telkom's systems not updating. No responsibility taken, Not being fixed, This is horrific and poor service. Check your records, chat records, phone records!!!
122 replies
105 months ago
Horrific Experience
I was in an motor vehicle accident recently, where the 3rd party was at fault. After submitting the claim through my insurance to have it actioned efficiently, I couldn't be more wrong. There was a lack of communication firstly, I had to call in every time to check if something has been done. I had to follow up on assessment, check what date that it was booked for, follow up to see who my consultant is. My consultant was never available, but eventually called. No one phoned me to keep me in the loop or give me a time frame of when things will be done. I called the repair centre yesterday to find out what is happening, they told me that my car is there, but nothing has been done. No quote, no parts, because no authorization has been received. I spoke to Bonjo who assisted me with this, she sent the quote manually. The repair centre told me that they can't say how long it will take to repair, not less than 2 weeks.They said that they have so many cars, that nothing has been attended to. In the meantime, I asked my insurance to explain Cash in Lieu, as this is an option that Bonjo gave me. She transferred me to the claims dept, who by the way does not know much or how to explain to a customer. Eventually when I got the idea, I told the lady on the phone not to action my claim, as I want to consider Cash in Lieu and will provide them with feedback today. She said that is fine, as nothing was actioned by the panel beater yet. Now this morning, the Panel beater sends a confirmation that the parts have been ordered, but will only arrive 15/09. I did not give the go ahead. I did not agree for them to proceed. I asked questions and told them to put it on hold, let me deal with it first. Now they are telling my insurance that they ordered non-refundable parts? The parts have not even arrived yet, so don't tell me it cannot be cancelled. I told Norman specifically I cannot wait long, I want to use my car for work and I will sort it out with my insurance to find the best solution. So why did he order it???? This is the first time I used a claim and will not refer anyone to the Telesure group, goodness gracious they want to force you to buy a product, treat you like you are a number, then put you into a corner so they can have their way. Does insurance companies stoop this low? Carte Blanche should do a story on companies like this and how they treat clients. I was told that I can still choose Cash in Lieu and they had no right to proceed while I was still busy with this. Someone at Budget and your supplier Orbit Coach works should be held responsible
61 replies
109 months ago
Bad Service
<p>This needs to fo to your Regional Manager and the perwon responsible for your brand . I have a serious complaint against the Pick 'n Pay - Melkbosstrand store. I was in the store on Tuesday evening after 7pm for just a few things with my family. We were in the toiletry aisle, when we discovered that ALL Garnier Pure products (assorted) were marked down for R19. To us this was such a bargain, as many of the products in that specific aisle were on promotion. I took 1 Garnier Pure product of R19, along with 2 other Garmier matte products for R29 each. At the same time, my cousin took 3 products in the Pure range. To put surprise, the products scanned full price at the till. We explained that it was on promotion, fetched and handed the sprcial price to the pnp employee. With much attitude they have us very rude answera and said this can't be. Very calmly my cousin explained that this is what was on the shelf. I told them that there are many promotional items in that aisle, so this was just one of the products. My cousin spoke to the manager, who has the worst attitude and said that he will not be able to give it at that price. It went up to him and told him that we did not fabricate the price, it is clearly marked, I then replied that it is Not his problem and Not his mistake. Someone in the store made a mistake, but he will not give it for that price. The short assistant, who had a terrible attitude making rude comments, giving rude looks, and completely disrespected us by gossiping to the rest of the employees of how 'difficult' we are. She told the manager,' I told them to leave it, but they insist '. She then TORE up the promotional price and destroyed the evidence and had it in her hand. She was so chuffed and smiled when they manager answered us in a rude manner and got frustrated with us. I told him that i have one product and I'm going to the till to pay R20 for it. He said only 1 product each. I was appalled because my cousin had to leave her products at the till and left embarrassed. It was SUCH a scene made by these employees of Pick 'm Pay Melkbos, that ALL their employees were talking about it and laughed. I had employees next to me at the till making fun and some harrasaing outside the store. It was THE MOST disgusting and appalling experience. Is that Customer service? Is that how Pick n Pay want their store to be labelled? Check your video tapes of the store as well as the video tapes of the centre infront of debonairs to see the parties involved. </p>
112 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (27.77777777777778%)
1 Star
11 (61.111111111111114%)