DJ
Dylan J
Active since Feb 2014
10
Reviews
0
Industries
Reviews
10 reviews22 months ago
Poor communication and wrong sizes received.
Poor communication and wrong sizes received.
0 replies
41 months ago
No Stock !!! But you have my money
2 days after Ordering they advise no stock, and then 7 working days to refund my money. Utterly useless, if they have messed up they should refund immediately. makes me think they are just a corrupt money laundering business.
132 replies
50 months ago
Broken Dishwasher
Our Call Ref 14705096 regarding our Dishwasher that needs a replacement part as it is within warrantee has been ongoing since the 21st February. We have been given the runaround from the technician that was sent out with the wrong part and each time we followed up after Makro said they will escalate the call. To date we still sitting with no Dishwasher or a solution! We have been put on hold for over 40 minutes now. TOTALLY UNPROFESSIONAL!!
53 replies
67 months ago
FEDHEALTH: ANY LOOPHOLE NOT TO PAY
Its so sad that companies are willing to loose good customers over small things and throw good business away. Been a loyal customer for over 8 years. Rushed my wife to ER with a severe head injury from a pool accident. Gave all the details to the hospital as requested as our medical aid covers casualty and ER... so we thought... an hour after arriving at the ER I was advised that my wife had been admitted. I was never advised to obtain authorization at any stage even after a phone call from Fedhealth the next day asking how the trauma occurred. Now due to the hospital not putting two separate codes through for casualty and hospital admission medical aid wont pay for it. Fedhealth is willing to loose a loyal customer who paid more than R500 000 in monthly premiums. We will definitely be changing to a different medical scheme for our family. Hey Fedhealth here's a thought: You know that the client has been admitted and went through ER due to it being an emergency so why not give your client a courtesy call if they don't have authorization for the ER treatment rather than keep quiet, wait for the 48 hours to expire and when your client gets their statement you advise them that they have to pay. Membership number 80100421901 incident 20 September 2020
53 replies
82 months ago
Airport change in the UK nearly cost me, but exceptional help from Staff saved me.
After what started as problem for me ultimately ended in a Happy customer. I booked a multi-city route via the website from Durban to New Orleans to Las Vegas and then back to Durban. Best prices were to route through the UK on British Airways. The snag came in the fact that the return route actually changed Airports ( Gatwick to Heathrow ). I remember seeing a pop up about different airports when first selecting the flights, but i thought its just because of my multi city routes. The airport codes are also similar ( LHR / LGW ). I finished the booking and paid. Then when i checked the flights afterwards, i saw the change and immediately checked online about the airport transfer. The UK consulate documentation said you needed a transit visa which takes 3 weeks and i was flying in 7 days. I contacted Travelstart straight away ( 10 minutes after booking ). After some back and forth over the next 2 days and stressing there was a viable solution to pay another 10k and change the flight back to use the same airport. Travelstart have a weird system in that another department quotes you which takes up 24hrs and then after you confirm the change up to another 24hrs to receive confirmation. SURELY this can be improved. 1 Day after this i got in contact with Zukiswa Tsengiwe, she informed me that she would assist me to finalize this. She was exceptional in her work and always called me back when she said she would, even after hours when the Travelstart call center messages says its closed. In Short she informed me that i don't have to pay the flight changes, and directed me to a a you tube video from the UK consulate explaining that there website is confusing and was able to confirm i can change airports without a visa as i was leaving in 24hrs and had a USA visa in my passport. I would just like to say thank you to her for all her help. To Travelstart i really suggest more notice is given to the fact you have to change airports and transport yourself across Brittan. If i had know from the start i would have selected alternative flights. This is something not very common to an RSA traveler so please place more highlights / Red backgrounds and notes, permanently across the booking screen. As this could have cost me thousands in additional fees and cancellations. Also you should defiantly have extended operating hours if not 24hr and please if you quoting someone on changes and confirming the change you need to do this more swiftly, as i stressed for 3 days waiting for feedback. This wasn't a cheap purchase and the changes were very expensive, so pick up a phone and call the customer!! Regards Dylan
105 replies
84 months ago
Poor Customer Service - No Call back - Charges for disputed items without a phone call
So sad when a good company just can't do the basics write. Hired a Car in CPT, arrived at 9pm. Barely any light in the parking lot where i collected the car. I did the best check i could. Upon returning the car they spotted 2 small bumps in the side wall ( not near the tread ). I was then told that they have to put it through. They gave me a paper to note my comments on, which i said i will refuse to pay this as you cannot see the bumps even in broad day light. I have the photos to show this. If they expect the customer to check the vehicle to this degree they must be joking. Furthermore i have been with them for more than 10 years, you think they would have the decency to at least call me before just adding it to the invoice, as i had disputed it when signing to return the car. So i called Avis customer service when i receive the invoice, and queried the charge. They said they will have someone from CPT office call me. I said to the person on the phone that service is so lacking in south africa, that getting someone to call you back never happens............ and what do you thing has happened in the 3 days. NOTHING!!! here is my invoice details E ********** 00_ ********** 6_IN_JENKINS,DYLANMR
0 replies
92 months ago
Early Settlement Penalties!! A bad policy in an otherwise good company.
Bought a Volvo V40 about a year ago which was financed through wesbank. All was good until i sold the car this month. I requested a statement to see how much i owed them ( Capital Balance outstanding ) and then asked for a settlement letter. The settlement letter was around R9000 more than the balance outstanding. I phoned and inquired as to why and was told the following. Somewhere in the contract i signed it stipulates that if the contract is for over R250 000 then they charge 3 months interest if settling early. I questioned where in the contract this is and that fact that i was no aware of this and it should have been specifically brought to my attention when signing, all i was told is that i should have read all the fine print in 30 page document!! So my question is this why would wesbank have a clause like this in there, gone are the days of early settlement penalties but i feel this is just that. We now pay upfront contract fees when taking out a HP agreement so why penalize me when i want to settle before the end date. Things are looking gloomy in south africa and me having settled my R260 000 outstanding should be a good result. Now i feel bitter about my dealings with wesbank and robbed of nearly R9000 as there is no service being offered to me over the next 3 months, yet i'm paying you. I see it as having taken good customer who was in the future very willing to finance another car through wesbank and for R9000 turned them against you. I will personally never finance another vehicle through you and warn anyone willing to do so A bad policy in an otherwise good company. Make your customers aware when signing and put it on there statements for all to see. As the outstanding amount is not correct. Regards Dylan
210 replies
116 months ago
Useless Credit Card Dealings with Avios and ABSA
<p>65 days after may initial application was accepted i receive my cards.</p> <p>They state you will receive a second letter with your Pin. This never came. So i had to go in to a Branch.</p> <p>Received my first statement today.</p> <p>I had requested the Debit Order to go off in full on the 3rd of the month, so one there was money in my account and two so that i dont have to pay interest.</p> <p>I see on my statement they have sent by bill period from the 6th Sep to 5th Oct, making the payment due date the 31st Oct.</p> <p>The Debit Order is set to the 3rd Nov.</p> <p>Thats 3 days after the due Date !!!!!!!!</p> <p>So i get charged interest and get flagged as a bad payer.</p> <p>So i phone them and theres nothing they can do after they have stuffed up.</p> <p>Now i need to borrow money to pay them before th 31st as i am only paid on the last day of the month.</p> <p>They also cannot rectify the problem they created until i pay them.</p> <p>Then i need to phone back.</p> <p>Always the Customers problem and never an immediate solution.</p>
53 replies
118 months ago
NO AVIOS CREDIT CARD AFTER APPROVAL 40 DAYS AGO
<p>Absolutely useless in everyway, applied and sent all documents needed, on the 26/06, heard nothing after 3 days, called them to find out they required different documents to what was listed on the application. Sent new docs, 3 days no reply, called again. Now the reference number was not correct as they needed Square Brackets [] around the reference, what *****nse and nowhere did it say this. Eventually had approval on the 12/07 so i expected as they said i would have my card in 3 days. A week goes by nothing, i call again. They don't know why. I call absa they don't know why either, both promising to call me back. 3 more days no call, i call back they appologise promise to call me the same day. No one calls me over the next 4 weeks i call several times even speaking to Solomon at absa a manager of the new card division, he promises to call me back, he doesnt. He did give me his Direct number, so i call, he appogises, promises to find out and call me back, quess what NO call. Call Avios speak to a helpful lady Marcella, she promises to get to the bottom of it and call me the same day for feedback. NO CALL. At this stage i am at my wits end. I tried Calling Solomon no answere yesterday and today 18/08. Call Avios and spoke to a Manager Selebano will wait for his call and left a message for Solomon at Absa with Jefeson Hendricks.</p> <p> </p> <p>In my 50 days dealing with Avios and Absa Card, not once has anyone called me to follow up why i haven't received my card OR EVEN JUST RETURN MY CALL WHICH THEY PROMISE ME. It is utterly patheic on both there sides. If it wasn't for my existing points with Avios i would have told them to get lost weeks ago.</p> <p> </p> <p>Is it worth the effort HELL NO and to anyone reading this think twice before signing up and putting effort into accumulating points, who knows what will happen when i actually try and use my points.</p>
53 replies
128 months ago
No Feedback in 40 Days after 7 follow up calls
I am totally disgusted by the service i have received from Sinclairs panel beaters KZN, Not once has anyone returned by calls and queries about the repairs done to a car i bought after they were paid in full by the estate the car belonged to. Even speaking with owner has resulted in nothing!! I would not recommend them to anyone.<br> <br> Numerous Items Missing ( on invoice ) / Not working:<br> No interior lights are working.<br> Driver side rear airbag cover is not sitting flush.<br> Passenger side Door Trim is missing.<br> 1x Roof limning clips are missing.<br> 2 x Inner Front Passenger Door Clips<br> 2 x Inner Rear Passenger Side Door Clips<br> 1 x lower Engine cover<br> <br> I have the details on every time i called and who i spoke to, the long email i sent to both owners and still nothing. There is no place for me to turn, perhaps Wendy Knowler
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
7 (70%)