ES
Eugene S
Active since Mar 2014
11
Reviews
0
Industries
Reviews
11 reviews15 months ago
Fee only really covers submission of forms. You're on your own after that.
Paid the service fee upfront with a clear explanation that there were separate rates accounts and separate utility accounts for our property. Months later we received the refund on the utilities. When querying with Wayne Tregurtha the progress on the rates account he stated he would come back to us and never did. Follow-up queries were ignored. Have to go in and sort it out myself. The sense I get is the only service they offer is to get you to fill in the forms and then submit it on your behalf - no follow-through or follow-up support. That is as far as my experience of their service went.
0 replies
44 months ago
RocketNet rocking the ISP business
In moving addresses (fortunately not far and on the same fibre provider, RocketNet and their support teams shon yet again. Service up and running on the same day. Technician arrived early, set up the equipment in minutes while the RocketNet team provisioned the services in minutes. Really happy with their service, speed to respond and their attention to detail on all the bits and pieces.
148 replies
48 months ago
Vodacom Hi-Jacking cellphone numbers
Contacted Vodacom weeks ago to downgrade my wife's completed contract (which they have been charging for at full rate despite the 24months contract for the device being paid off!) to pay as you go so she could take advantage of a much more affordable 2-year contract on another network instead of the higher-priced 3-year contracts available on Vodacom. After more than 45 minutes of negotiation (not just executing her instruction!), we eventually allowed them 24 to 48 hours to match the deal that my wife wanted to obtain from the other network provider. Needless to say, they never came back to us. Another follow up call with equal frustration and another broken promise of reverting back to us sees her still paying contract fees equal to those inclusive of a new phone, without any new phone. This harassing your customers to the point of submission where you then ignore them and keep harvesting cash from them on lucrative contracts, VODACOM, is literally hijacking people's cellphone numbers and exploiting them!
222 replies
50 months ago
Online booking sham
Why do they offer appointments for vaccinations online but when you get to the store for your booked appointment they tell you they don’t offer appointments at this store (store in point is Clicks Fourways Crossing). Either Clicks corporate need to get involved in the running of their stores or shut down the appointment sham - just a fishing expedition to get traffic through their doors under false pretences. Very disappointing!
0 replies
51 months ago
6 Months in - Super reliable and super stable - 100% uptime received.
6 Month Review: Super stable and super reliable - I constantly have internet connection tools running, checking line speed, ping times and up/down times. Month after month we have received slightly faster speeds that contracted (where most ISP's contract on a "best effort" basis and usually only provide 80-90% of contracted speed), no capping or throttling with100% uptimes. We only stream television in our household, have 2 work-from-home adults and 2 teen children constantly gaming and streaming.
53 replies
57 months ago
Super Simple Rocket Speed!
From the moment I did an online enquiry, the process of signing up with RocketNet has been an absolute dream. If anyone slowed the process down it was me. The Team at RocketNet respond to queries immediately, the line was activated in a matter of minutes (once I had switched the power on!) and the WiFi router was delivered by the Courier Guy within hours of order confirmation (Shout out to The Courier Guy too!). The set-up was super simple with all the hardware pre-configured by RocketNet. Sandile was on the ball and on the line at exactly the right time and with RockeNet's sophisticated support, were able to confirm all the setup immediately. I have NEVER experienced service at this speed, with a team that knows exactly what needs to be done and give you simple, clear and concise instructions. Give this team a week or two and they should be finished connecting the rest of the world....at this speed. Sandile and Amukelani are incredibly friendly, knowledgeable and professional all the way. Certainly great ambassadors to the RocketNet brand. Keep up the great work!
53 replies
59 months ago
Amazing and patient sales agent who takes the time to make sure you get exactly what you want and need, not what they want to sell.
Angie Visage of Outsurance invested a pains-taking (for her) amount of time on us to make sure we understood every aspect of her quotation and that we had the cover that we needed. In so doing she managed to reduce our excesses and save us approx. 30% on our monthly premiums for exactly the same, if not more cover. Thank you to Angie and her supervisor, Cambridge, for spending so much time and care on us, it is greatly appreciated and gives us immense comfort to know we are properly insured.
53 replies
104 months ago
Private bankers do what Exactly?
One word - shocking! Kept getting offered private banking on the app so one day I thought “what the hell, let me spoil myself” and that’s where my problems started. 1.) tried to get my Private Banker, Bheki Ndlovu to tackle the problem of having my installments reduced - forwarded to home loans where I was told that they believe I wanted to set up an scheduled payment. 2.) my ebucks reward level was reduced from level 4 to level 2 and I was told “sorry about the inconvenience but you are going to have to earn your way back up again. 3.) my cardless cash withdrawal limit was reduced to 200 without notice and guess what, to lift it back up, I need to insert my card. So I now need to go reconfigure that. 4.) Private banker does nothing other than only 1 call per day to get hold of you then sends you a mail and we just can’t for the life of us get past the verification problem no matter how many time I get verified. Seems like it’s just a mechanism to push you into a call center, take the extra cash and laugh at you......all the way to the bank!! 4.) can’t even return me back to premier banking! Looks like it’s time to cash out and find another bank to start over now that they have completely messed thing up and have no interest in fixing it.
61 replies
123 months ago
Not closing account after more than 2 years
Once upon a time, years and years ago I made the mistake of signing up with Chubb via their esteemed salesman for the northern suburbs, Donovan. The only stipulation in the contract, which he assured me was not a problem, was for his response officers to actually enter the property to check it. The level of service peaked at the response officers not even getting out of their car and calling in \vicious dogs\". 2 years and some additional months ago (3 of them to be exact) Chubb was given notice to cancel my contract for reasons explained to them very clearly. This was however not without warning which yielded no response. But lack of response seems to be the normal level of service as evidenced following multiple communications and repeat copies of repeat letters to them.<br> <br> This complaint now because I receive a pathetic SMS, no salutation, no reference, no contact details, informing me my account is in ARREARS and to contact them urgently. With details to be provided by a \"dunning letter\". (Good luck with SAPO) Iv'e done everything in my power to explain, provide the documents but not even a reply to discuss - just month after month after month of accounts and now an SMS. Enough."
75 replies
124 months ago
Recurring: Using my cell phone number as a default
This complaint I have taken up privately with Bayport in the past. Due to nothing being done and the problem not going away I have now decided to take this up publically. If not resolved following this....and permanently I will be going onto social media.<br> <br> The problem is (what I have been led to believe) is that the systems developers have defaulted by cell phone number on the application system OR users are encouraged to use my cell phone number as a default number in cases where the applicant does not have a cell phone number. As a result I am getting phone calls for additional information for people that I do not know. I get SMS's to tell other people that their application has been declined but even worse, I get SMS's with links to the customer portal to check the status of applications. This is wrong on so many levels in terms of POPI act, CP act etc. etc.<br> <br> Please remove my number from your system permanently.<br>
75 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
4 (36.36363636363637%)