NM
Nikita M
Active since Mar 2014
14
Reviews
0
Industries
Reviews
14 reviews18 months ago
Clicks' Appalling Service & Disregard for a Newborn’s Urgent Needs
On the 27th of September 2024, I placed an online order with Clicks for baby formula, well in advance to meet my newborn's critical nutritional needs. However, on the 3rd of October, when my order finally arrived, it was a disaster. The packaging was utterly inadequate, resulting in baby formula spilled all over the box. To make matters worse, all four tins were badly dented. It was clear that the packer had failed to secure the items properly. I immediately sent an email to Clicks and contacted them via Twitter’s private inbox. While I initially received an apology, what followed was utterly disgraceful. I clearly expressed the urgency of the situation—my newborn relies on this formula as her sole source of nourishment—but there was no sense of responsibility or urgency from Clicks' side. On the 7th of October, after several days of being ignored, I finally received a response stating that a collection had been arranged. However, they also informed me that there was no stock in their warehouse. This is outrageous! Could they not have sourced the formula from another store or location, considering the severity of the situation? As a mother of a newborn, I rely on online shopping to plan well in advance for my baby’s needs. The complete lack of urgency, humanity, or basic customer service from Clicks has been deeply frustrating. Every single day since then, I’ve had to chase Clicks on Twitter just to get some form of acknowledgment of my query. My emails remain unanswered, and my frustration continues to grow. Clicks has shown no remorse or empathy for the immense inconvenience they’ve caused both me and my baby. I am appalled by the treatment I’ve received and demand not only an immediate refund but also compensation for the stress and hardship caused. This experience has been nothing short of unacceptable. Sincerely, A severely disappointed customer
53 replies
44 months ago
Stella Service - Krispy Kreme Pavilion
I would like to place on record of the Stella service I have been receiving from ALL the Krispy Kreme staff members at Westville Pavillion. I have switched to Krispy Kreme in 2018 after being a long standing customer at Gloria Jean's. The store is quite convenient to get your morning dose of coffee but the exceptional customer service standards in the store is what keeps me coming back each and every day. You would imagine that staff would have changed from 2018 to 2022 which they have but I'm in awe that the service levels remain consistent. The staff new and old address me by my name they are ALL aware of my order whether I come in personally or send a colleague, they even know how many sugars I take! They also write messages on my coffee cup or in my actual coffee stating "have a nice day" or " we miss you" when I am on leave. This is exemplary customer service standards and I have observed them giving all their customers the same service. This also indicates that these employees are going beyond the call of duty! I have recommended all my friends and family to Krispy Kreme Pavilion over the years because they are all simply outstanding. It is such a pleasure going to the store and interacting with enthusiastic people, they make my day! A special thank you to : Robert Mandisa Percy Thah Cherav Nomfundo Bridget Zesipho Hloniphile Samke Please extend my gratitude to them and please may you consider rewarding them for their outstanding contribution. Warm regards Nikita
74 replies
48 months ago
Stella service - Zininzi
Good day I would like to place on record my gratitude of appreciation for Zininzi, before I wrote this review I had the pleasure of reviewing a few of the reviews for Zininzi, such consistency! You are a true customer service custodian. A customer who was completely unaware of payflex and experienced troubles signing on, your spontaneous emails and calls, I mean I was not understanding, she could have gotten upset yet she called and explained in detail. Well done and keep it up, you are AMAZING!
0 replies
48 months ago
DEPLORABLE SERVICE
I have been a customer with Edgar's years ago and called the call centre years ago to close my account after experiencing deplorable customer service. I recently checked my credit score profile and it was then noted that I have an active Edgar's account, HOW? Because I've personally called the call centre years ago to close my account and she assured me that she will. I have been emailing Edgar's for months now and they have not responded hence my review on Hello Peter. I have not stepped even one foot in your store from approximately 2015 and DO NOT intend on doing so due to my inconsolable experience. I JUST WANT NOTHING TO DO WITH YOU, PLEASE CLOSE MY ACCOUNT. I have been contacted by Randy from the queries department at RCS and he has advised the following : I trust that you are doing well. Thank you for your cooperation and for providing me with the below information. The data I received when entering your Id number into our system is the following: Your account has been paid up before the migration took place in August 2020 Your account did not migrate onto our books as RCS only bought active accounts at the time. When the migration took place; all active accounts that had a zero balance and was in the process of closing; closed automatically. Due to us having no account information on our system for your profile we are unable to assist with your current request. ---------------------------------------------------------------------------------- Good Morning Nikita I trust that you are well. You are welcome to e-mail www.mytransunion.co.za for assistance. Customers must contact Transunion for their free annual report. Should the report not meet their expectations from an Edcon perspective, they must log a dispute with Transunion. Transunion contact details: Call Centre – 0861 482 482 Website – www.mytransunion.co.za Please assist in resolving my query, this is unacceptable that I have been shifted from pillar to post and it is not my fault as a customer that the migration took place.
74 replies
49 months ago
DEPLORABLE SERVICE
I have been a customer with Edgar's years ago and called the call centre years ago to close my account after experiencing deplorable customer service. I recently checked my credit score profile and it was then noted that I have an active Edgar's account, HOW? Because I've personally called the call centre years ago to close my account and she assured me that she will. I have been emailing Edgar's for months now and they have not responded hence my review on Hello Peter. I have not stepped even one foot in your store from approximately 2015 and DO NOT intend on doing so due to my inconsolable experience. I JUST WANT NOTHING TO DO WITH YOU, PLEASE CLOSE MY ACCOUNT.
148 replies
50 months ago
GROSS NEGLIGENCE
Good afternoon I have no choice but to seek assistance via Hello Peter. I have been profusely trying to conclude a claim with liberty for a few months now. I receive assistance then the consultant disappears, despite my daily emails to her she does not respond. I have also dealt with Sylvia who tried her best to assist but also went missing when I needed answers. Lastly I was referred to Ayanda who was dealing with my query and assured me that the final document I need to complete has concluded the claim but has now gone missing despite my daily emails to her and liberty I have received no assistance from my last email with either of them prior to the 18th of February 2022. I am extremely disappointed for the disregard in service delivery. NO ONE WANTS TO ASSIST!!!! WHAT ON GOD'S GREEN EARTH IS GOING ON???? I just want the claim concluded as it is with regards to a tragic death that occurred last May and my family has a prolonged experience of grief because of your consultants incompetence or negligence for customer service. I honestly hope I get assistance from this post.
53 replies
54 months ago
Goes beyond the stars - Stella service
I would like to place on record my sincere appreciation to both Rocco mama's Westville and Rocco mama's Pavilion. During these uncertain times people have almost forgotten how to treat people with empathy and proficiency. I was having quite a busy day as I am an employee in the Pavilion mall therefore resorted to a pick up order whilst I completed my tasks during my break time. I assuringly decided to place an order at our newly opened Rocco mama's restaurant in Pavilion that I have been contemplating about for a few weeks now. However to my own disappointment I had actually placed an order at Rocco mama's Westville instead of the Pavilion Rocco mama's branch that I was now standing in. I approached an extremely high level of service rendered by your Indian customer service custodian who attempted profusely to assist me. She was outstandingly polite and used her personal cellphone when she had pathomed that I had made this error. She was so determined to assist me! She called Dylan at the Rocco mama's Westville branch presenting him with alternative arrangements for pick ups, even reffering to me as "mam" when I'm rather younger than her . I was unable to pick up from the initial branch due to work constraints and time constraints. I almost lost hope of receiving my order or even having anything to eat today when your exemplary custodian confirmed arrangements with a Dylan who went above and beyond the call of duty to deliver my order to my store!!!!! I eagerly awaited his presence but was not available when the delivery was concluded. These two employees went extra lengths to ensure I was addressed, but without demeaning or shunning me off for an error created by myself. They are professionals that deserve credit, it’s employees like these, on the frontline, assisting customers beyond their job description. I thank you sincerely and my humblest apologies for not getting the ladies name at Rocco mama's Pavilion.
0 replies
55 months ago
UBER EATS
Good evening I placed an order at 16:10pm via Uber Eats with an expected delivery time of 17:20pm whereas I decided to use the lavatory at about 16:30pm and my UBER Eats driver came to drop of my delivery but I was not with my cellphone. I missed his calls and when I returned to my cellphone I tried contacting the restaurant who confirmed the driver had picked up the order and NOT returned it back to the restaurant where I was willing to pick up from. I tried contacting Uber Eats numerous times and they have not given me any clear answer, all they do say is SUBMITTED Order never arrived · Hi Nikita. Sorry to hear about your experience and we appreciate you letting us know. We encourage you to rate the restaurant and the delivery partner in your app so we can inform them and improve your experience with us going forward. Thanks for your understanding. They have not resolved my query in any way whereas I am willing to pick up my order from Bayview Nandos neither will they provide a refund for an order I DID NOT RECEIVE!!!!!!
0 replies
63 months ago
E-commerce
Good day I hope you are well. I have decided to further my complaint here on Hello Peter as I feel I would get the assistance I require. I have placed an online order on the 30th of November 2020 and have not recieved it to date. I have sent emails upon emails on a regular basis and recieve an auto mated response stating my query will be forwarded to the online team who have still not communicated with me. I have been patient and understanding taking into account the uncertain times we are in however now I feel my concerns have been disregarded as a customer. I require your positive intervention the waiting period is truly unacceptable and the service is absolutely appalling.
0 replies
95 months ago
EDGARS PAVILION
I STILL HAVE NOT BEEN ASSISTED BY EDGARS PAVILION. WHEN??????????????????????????????????????????????????????????? SEE PREVIOUS REVIEWS ON THIS FRUSTRATING STORE!!!!!!!!!!!! #*******
0 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
3 (21.428571428571427%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
7 (50%)