PR
Puseletso R
Active since Mar 2014
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Horrible – Claim Experience with King Price Insurance
We submitted a claim on 4 January 2026 regarding our fridge that had stopped working. An assessor was sent out and produced a report stating that the compressor was damaged. We disputed this finding because we believed the compressor was not the issue. We then paid for a second independent assessment, which concluded that the fridge failure was due to power-surge damage and not the faults mentioned by the insurance assessor. We submitted this dispute and supporting report to King Price. Our claim for the spoiled food was approved and paid, which confirms that there was indeed a valid incident. However, since then we have experienced ongoing delays and poor communication regarding the main appliance claim. We have been calling repeatedly, only to be told that they are “waiting for feedback from the manager” and that we will receive a call back — which never happens. This back-and-forth has been extremely frustrating. We have now spent over a month without resolution on something as essential as a fridge, while continuing to pay monthly premiums. It feels unfair to be sent from pillar to post for such a critical household item. If a client misses a premium, there are immediate consequences, yet when clients need assistance, the urgency and accountability are missing. The lack of communication, delayed feedback, and inability to reach a clear decision reflect very poor service handling of this claim. We expected far better professionalism and efficiency from our insurer.
112 replies
2 months ago
Terrible Travel Insurance Claim Experience
I am extremely disappointed with the service I have received regarding my travel insurance claim. The claim was submitted for travel dated 31 December 2025, and as of 15 February 2026, it is still not resolved. I have been the one constantly following up, calling, and emailing just to receive basic feedback. The standard response I kept receiving was that “a claim can take between 15–20 working days subject to terms and conditions and receipt of all supporting documents.” However, only on 5 February — after weeks of my own follow-ups — did they request additional documents, including: • A bank statement reflecting the medical bill payment • A credit card statement showing the purchase of the original return air tickets I responded the very same day with all requested documentation clearly highlighted and explained. On 6 February, I received a generic reply stating that the claim had been forwarded for assessment and that the assessor would revert “in due course.” There was no apology for the delay, no acknowledgement that nothing had initially been requested from me, and no clear timeline provided. Since January, I have been the one chasing updates daily with little to no proactive communication from their side. This level of service is appalling and unacceptable. When customers purchase travel insurance, it is with the expectation of support and efficiency during stressful situations — not silence, delays, and endless follow-ups. The lack of urgency, communication, and accountability has been extremely frustrating. I sincerely hope this company improves its claims handling process and communication, as this experience has been far from reassuring.
109 replies
8 months ago
Persistent eSIM Failure & Poor Customer Service
Dear Vodacom Customer Care, I am writing to formally complain about the ongoing failure of my eSIM service and the unacceptable lack of resolution from your support teams. I entered into an eSIM contract with Vodacom in January 2025, which functioned without issue until early June, when it abruptly stopped working. Despite multiple calls to customer service, I received no viable solution—only a directive to visit a physical branch. At the Ballito branch, I was told only the manager could assist, only to return the next day and be informed that: 1. The manager was aware of widespread eSIM issues, yet no proactive steps had been taken to address affected customers. 2. I would need to pay for a physical SIM as a "solution," despite my contract explicitly being for an eSIM. This is utterly unreasonable. I have upheld my contractual obligation by paying for a service Vodacom has failed to deliver. If the company is aware of systemic eSIM failures, why are affected customers: - Not being compensatedfor months of unusable service? - Forced to pay for a physical SIM to replace a defective eSIM (which contradicts the terms of our agreement)? - Given no clear timeline or remedy for a paid service? I demand: 1. Immediate reactivation of my eSIM or a free physical SIM replacement. 2. A credit for the period my service was non-functional. 3. Transparency about known eSIM issues and steps Vodacom is taking to resolve them.
107 replies
8 months ago
What are they paid for?
Dear City of Johannesburg Billing Department, I am writing to formally dispute two unexpected bills issued after the full settlement of my May 2025 account. Below are the details of the issue: Payment History My bill dated 7 May 2025 was R26,555.67. A total of R27,046.28 was paid to the City of Johannesburg (COJ) in May 2025, fully settling the aforementioned bill. Disputed Bills On 15 May 2025, I received a bill for R10,158.68, with no clear explanation of the charges. On 17 June 2025, I received another bill for R10,007.94, also without justification. Both bills appear to be based on estimated readings rather than actual meter readings, which raises concerns about their accuracy. Concerns The additional bills were issued despite the May payment fully covering the 7 May bill. The lack of actual meter readings suggests these charges may be erroneous. I am worried that these inaccuracies could lead to an unwarranted disconnection of services, as has occurred in the past due to COJ billing errors. Requested Actions Provide a detailed breakdown of the R10,007.94 and R10,158.68 charges, including the specific services, periods, and calculations involved. Confirm whether these bills relate to the settled May account or represent new activity, and clarify why they were issued post-payment. Conduct an actual meter reading immediately to verify the account status and ensure all future bills reflect accurate consumption. Rectify any billing errors and issue corrected statements promptly to prevent service disconnection. Acknowledge receipt of this complaint and provide a resolution within 7 business days. I have tried to log this complaint on your contact details with no success of anyone picking up the line but proceeded to lodge a complaint on the e-Joburg portal. Failure to address this matter urgently may compel me to escalate the issue to the Consumer Protection Act authorities or the Municipal Ombudsman. As this is not the first time this has happened. Do you think they ever responded to any emails/calls whatsoever? Never just pay them monthly salaries to look at the birds and watch TikTok the whole day.
0 replies
8 months ago
Pathetic
Dear FlySafair Customer Service, I am writing to follow up for the fourth time on a refund request regarding my son’s recent flight, where he was incorrectly charged R350 for checked-in luggage — despite his ticket X2M753 already including a baggage allowance. To make matters worse, the payment was demanded by your boarding crew, which caused unnecessary stress and confusion. I had previously contacted your support team and was advised that feedback would be provided by 22 July 2025, yet to date, I have received no communication or resolution. This delay is unacceptable, and I kindly request an urgent explanation and update on the status of this refund. Please also clarify why the additional baggage fee was imposed at boarding in contradiction to the ticket’s terms. I would appreciate your prompt assistance in resolving this matter
0 replies
16 months ago
disregard as potential tenants
We recently viewed two properties in Ballito with this Huizemark rental agent and absolutely loved them. On Monday, we requested an invoice for the deposit so we could forward it to our company, which would be covering the payment. Unfortunately, the rental agent read our messages but ignored them completely. Two days later, I followed up with another message, only to be ignored again. I tried one last time, but still received no response. To escalate matters, my husband reached out to another rental agent Chas Everitt managing the same property but he was also ignored after being told someone would contact him ASAP which never happened. This level of unresponsiveness is highly unprofessional and has left us questioning whether these properties are being selectively rented out to specific people—or if we are being classed by our race. Whatever the case may be, this experience has been deeply disappointing and unacceptable. Either way, it’s highly unprofessional and disappointing to experience such disregard as potential tenants.
0 replies
16 months ago
Refusing to rent out a property
We recently viewed two properties in Ballito with this rental agent and absolutely loved them. On Monday, we requested an invoice for the deposit so we could forward it to our company, which would be covering the payment. Unfortunately, the rental agent read our messages but ignored them completely. Two days later, I followed up with another message, only to be ignored again. I tried one last time, but still received no response. To escalate matters, my husband reached out to another rental agent Chas Everitt managing the same property in but he was also ignored after being told someone would contact him ASAP which never happened. This level of unresponsiveness is highly unprofessional and has left us questioning whether these properties are being selectively rented out to specific people—or if we are being classed by our race. Whatever the case may be, this experience has been deeply disappointing and unacceptable. Either way, it’s highly unprofessional and disappointing to experience such disregard as potential tenants.
0 replies
16 months ago
Pathetic service
FNB Home Loans has been a complete disappointment. We app**** for a home loan distress assistance due to retrenchment on October 28, 2024. As of today, December 12, 2024, we have received no formal communication regarding our application. To make matters worse, our account was still debited in November despite the situation. This lack of communication and support is unacceptable. FNB, your service is truly distasteful and adds unnecessary stress during an already difficult time.
56 replies
17 months ago
The worst
I submitted my retirement claim on September 7, 2024, and as of November 13, I have received no feedback or updates on the status of my claim. I have had to proactively follow up, as the person assigned to my case never contacted me, even after being allocated to my case a month later. Each time I call, I am told the person handling my case is unavailable or, in one instance, on lunch at 11:00 AM. According to your policy, claim processing should take six weeks, but that timeframe has now been exceeded. I would greatly appreciate a clearer communication process and a dedicated point of contact who keeps me informed on my claim’s progress.
224 replies
17 months ago
Terrible service
I submitted my retirement claim on September 7, 2024, and as of November 13, I have received no feedback or updates on the status of my claim. I have had to proactively follow up, as the person assigned to my case never contacted me, even after being allocated to my case a month later. Each time I call, I am told the person handling my case is unavailable or, in one instance, on lunch at 11:00 AM. According to your policy, claim processing should take six weeks, but that timeframe has now been exceeded. I would greatly appreciate a clearer communication process and a dedicated point of contact who keeps me informed on my claim’s progress.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
14 (82.3529411764706%)