MT
Mlungisi T
Active since Mar 2014
9
Reviews
0
Industries
Reviews
9 reviews11 months ago
Terrible and unsatisfactory customer service
Dear Eastgate Shopping Centre Management, I am writing to formally lodge a complaint regarding a highly unsatisfactory experience I had at one of the stores in your shopping centre, Computer Den, located at the shopping centre. In November 2024, I purchased a laptop (Brand: Lenovo], from the store. To my disappointment, the laptop has not worked at all since the day of purchase. It fails to turn on or function properly, making it completely unusable. I returned to the store on early in the year January 2025 to report the problem and request a solution since it has a 12 month warrany. However, the staff were unhelpful, dismissive, and showed no willingness to resolve the issue. I was not offered a refund, exchange, or any form of meaningful assistance. I believe this kind of conduct reflects poorly not only on the store but on your shopping centre as a whole, as tenants operate under your management and contribute to the public image of your establishment. We have to engage Ms Namile Modinane and Nondumuso Dube on their emails but to no avail. I respectfully request that you intervene in this matter and assist in ensuring that the store takes responsibility—either by issuing a refund, replacing the defective laptop, or providing proper repairs without further delay or cost to me, my daughter urgently needs this laptop for her studies. I can provide proof of purchase receipt and other relevant documents. I look forward to your urgent attention to this matter, and I hope that appropriate action will be taken to uphold the standards of customer service within your shopping centre. Kind regards Mandla Thusi 0789859692 ndlebenkomomlosthwa@gmail.com
0 replies
29 months ago
Great customer service
Great service and great customer service to the above company, big up to Shinay for the follow-ups and keeping me up to date with all the communication.
73 replies
42 months ago
Great customer skills and interaction
Great customer skills from Kgomotso Matjila from Discovery Insurance, i had smooth transaction from my previous insurance hence i had to recommend a friend of mine as well.
132 replies
102 months ago
Bad, disgusting and pathetic attitude
Security officer stationed at the fnb Theku Plaza has such a pathetic attitude on customers who are unable to use the ATM or need assistance of using it....His attitude sucks,on sartaday the 09 DEC 2017 he kept on showing bad manners to a pensioner who needed his help an when I tried to intervene as I was behind the pensioner he also was very rude to me I even called the manager Nhlanhla Msibi to come an assist. Can the FNB at Theku plaza remove this security guy as he can't be of any assistance to customers who need his help as its normal to call upon a Security officer when one needs help when using the ATM. My details are Mandla Thusi Contact: ********** / **********
105 replies
126 months ago
Rude,DISGUSTING ATTITUDE and no customer service
What a bad service and lack of customer service from the lady Thuli Mkhize who is in the Contract department. This is so annoying and disappointing from someone who represent a company as big as Cell C.<br> I just wanda how does the company keeps someone who lacks basics customer skills. What must i do if have a query but cant get any help from sales consultant? <br> This ladies attitude stinks and very disrespectful
75 replies
132 months ago
Great Service
I just want to say thank you to Precious Mashibuye (hope the spelling is correct) from Nedbank Card Division after having so much bad service earlier on when i kept on hold for more than 15 minutes and had been sent from one division to another.But couldnt get any help and the call was rather cut off whilst stil holding.<br> I had been trying telephonically to get my paid up letter for my credit card that i had in 2012. I then decided to physically go to the Dorronfontein Branch to make a phone call inside.<br> I spoke to Precious who even though wasnt the specific person nor department i had to speak to but managed to go an extra mile in reaching to the relevant department instead of me being transferred yet again.<br> I got my letter less than 45 minutes thanks to her for much appreciated effort.
76 replies
134 months ago
Very bad service
Its very disappointing that when a client calls they can be on the queue for more than 20 minutes with no help before they can be assisted.<br> I have been calling this morning since 09:30 and was transferred to another consultant for 21:30 on the line with no help.<br> Taking into account that when one send an email it takes more than 2 days to get a feedback.<br> So one cant just call and get an instant feedback without having to to send an email.
76 replies
136 months ago
DISGUSTING AND PATHETIC SERVICE FROM CELL C
Cell has a very funny and disgusting way of dealing with their clients.<br> I have been wrongly charged, and no one bothers to fix that.<br> I have to beg every time to be refunded and understand different stories that i get to be told.<br> I have been trying to sort this issue since the beginning of Jan but even today its not fixed. <br> AM GLAD MY CONTRACT IS COMING TO AN END...VERY SOON...<br> <br>
77 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (44.44444444444444%)
1 Star
1 (11.11111111111111%)