Eloth van der Merwe

Active since Mar 2014

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29 reviews

1 month ago

Product even per Service

Bought a fridge in Makro, February 2024. Was advised by the salesperson that the fridge carries a 3-year warranty. Our Fridge packed up 3 days ago. Called Defy service centre on the 25th of May 2026 who advised the fridge still carries a 3-year warranty. Go to Makro Strubens valley 26 May and am advised by the lady in customer care that she spoke to Kele and the fridge is still under warranty and they will get Defy to send out a technician. DIY call center calls back and all of a sudden, the warranty is no longer 3 years but 2 years. They don't care if you explain to them this is not what was discussed or advised. All they can say is that if you purchased after January 2024 then sorry our warranty changed from 3 years to 2 years. Little faith in their own product so they had to change to 2 years. Then they say if you registered it online then you will have an extended warranty (no one advised this in store). They only wanted to sell extended warranties. Makro has the proof of purchase, surely this is enough. **** product and ****per service

1 reply

Standard Bank Insurance

7 months ago

Poor Service

Almost two years ago I made the move from having my property insured with Standard bank, instead of the old faithful Insurance companies to my regret. Logged a claim on Monday. Tuesday, I had an assessor to come and review the damage. From there I am receiving nonstop calls from different assessors (not knowing there was already someone out). I reached out to the call centre Wednesday. There is no answer from anyone. Sent an e-mail to have a call back on Wednesday. It is now another 24 hours later and still no follow up or any call. This after acknowledging they received it and I will get a call. Best would be to deal with the Legacy insurance companies and not Standard Bank

3 replies

Istore South Africa

23 months ago

iPhone Money Thirsty Wolves - iStore (CLA052125)

Talk about worst experience ever. Went to VOdacom to look at upgrading the current device (Pro 12) to the 15 Pro. When I enquired about the trade in, I was advised that Vodacom is no longer allowed to to trade in deals but I am told I can do the upgrade through iStore. So I look up the number to call for iStore Clearwater. I am connected with a lady (Nokhutula). She advises me about the package I enquired about and that the normal price is R1109. I then ask about the trade in and how it works. She asked me for what device and I am then told I will qualify for an amount between R6000 and R14000, depending on the status of the device. She also advises me the monthly contract amount will then range between R719 and R939. I then decide not to do the upgrade with Vodacom as it makes absolute sense with iStore. I get to iStore and are asssisted by a gentleman who first creates a ticket. Another gentleman approaches and says he is going to do the assessment on the device. This gentleman the advises me I should proceed with the upgrade with another consultant(Vutomi Mboweni). Vutomi then captures all the details and I share with her what I was explained by Nokhutula. She says we need to wait for the assessment first. THe next moment the technician who did the assessment comes back and says the device can only fetch above R2800 and that this money is not worked into the contract but rather a cash settlement is done. So at this point I am livid as this is NOT what was explained to me by the lady over the phone. The technician just says sorry he does not know who the lady is and not really interested to hear the story. I insist he needs to take this up with the stpre manager. He never returns and not once with the manager. So eventually I decide to take the Cash Back offer and tell the Vutomi I will do so. She then asks me do I want to buy any accesories with the cash back to which I respond no, not for the moment. As I am sitting with my son(whom I am doing the upgrade for) I realize he will need the charging block for the cable as the charger has changed to C type. I go to the counter in the back where Vutomi is standing advising her that we will need the charging block. At this point she says oh sorry sir. there is an issue now with the audio test. (Which was not the case when the assessment guy came to me in the first place). I tell her to test it again as I know for a fact there is nothing wrong with the audio. I then explain to her that I am not happy with the service. How do you come back with an assessment value offer, let me continue all the paperwork and then after everything is done you withdraw the offer. I went out of my way to go to the iStore acting on good faith from the consultant call earlier the day, to the guy that did the assessment to the lady assisting me with upgrading the contract. I could have just done my upgrade at Vodacom for 60% of the cost and no lies. I strongly believe that iStore is in the business of falsely advertising services they cannot offer just to get you in the store and get the business.

0 replies

Matrix Warehouse Computers

25 months ago

Poor Service - New Customer. Did I make a mistake to join Matrix

Signed up with Matrix 4 June 2024. Installation was done. Tested the panic multiple times and did not work. Also now have a noise in the vehicle which can only be related to the technicians fitting the device. Contacted Matrix on 5 June the morning to advise them of the issue. Shifted from pilar to post. They were quick to sign me up, not so quick to help with issues. No response back on 5 June. In the afternoon I tested the panic again, at my surprise a light flashed indicating it is working. Unfortunately no call was made to me. On the morning of 6 June I called the customer care center again to confirm what is going on. I am advised by the consultant that the panic was received, but cancelled with the reason being pressed by mistake. I advise her I received no call from them, so who would just cancel a panic. She says she is not sure and asked me to test the panic again. She confirmed she received the panic, however the system indicates ignore panic? Why on earth would the system then indicate it. She then said I need to speak to control room. Mpho(male) answers. What a frustration to speak to him. He then says he is not sure what is happening and I need to speak to customer service. I advise him they said I must speak to him. I call back to control room and the lady Mpho answers. I informed her I pressed the panic again around 9 to which she advises me that they got it, made one call and did not get any answer so did not bother calling again. I ask her why the second contact was not called and she tells me there is only one contact. I lost it as I clearly stated two contact numbers. I am concerned if there is a real emergency if they would have my interest at heart.

0 replies

Vodacom

30 months ago

***** & Bad Service

Today I received an e-mail from vodacom with a quote to upgrade. This quote has been done so without my consent. The cell number on the quote is for an additional contract my Mom uses. By calling Vodacom, I could identify this is once again your 3rd party Ninja's. No matter how many times you tell them to stop harassing us they just continue to do so. What is worse is my mon has advised them numerous times that she is not the contract holder and she cannot extend it. They just decide to push it through in any case. This is not the first time we have experienced this with Vodacom and the sub standard 3rd party's they are willing to deal with. I spoke to Vodacom's Patience Kekana and asked I want this escalated and a reference number for this particular call. Her feedback to me is that she has to make contact with the 3rd party first, before she can give me any reference number. How daft. So I have to "hope" she contacts them and then I may or may not receive a reference number. From past experience I know that this call leads to nothing, and not even a call back to say this has been addressed with particulars. This is just terrible.

2 replies

Standard Bank

32 months ago

Standard Bank Mobile App

Standard Bank Mobile App is always off at the most inconvenient times ever, and especially over month end. And if you call outside of office hours you are advised that someone will only be able to assist you after 8am, Mondays to Fridays. The app is supposed to allow you 24 hours banking experience. The support is nonexistent though. Spoke to Noxoro on 24th of Novemeber and all she can say is sorry sir, they only open at 8. So they will probabaly only realise at 8am also that the app does not work either

1 reply

Vodacom

33 months ago

Vodacom - Responding to Hellopeter, just a tick box exercise and a once off.

My Previous Issue reported on Hellopeter(8 September) Made a call to Vodacom customer support 7 September, spoke to Batiswa. She committed to call me back early morning. In the afternoon I called again as Batiswa did not call back with feedback as promised. The agent who took the call said she would get Batiswa to call me back. Batiswa called me back to advise there was still no feedback and apologized for not getting back to me. Again she promised to give me feedback later the day. No call was made later the day. So today, after numerous attempts to get through to Vodacom I finally get ro speak to a gen by the name of Jarrell. Jarrell advise ls me that Batiswa is off for the day. I ask him if there are any notes to my query to which he says no. No notes was captured by Batiswa. What a waste. I then request to speak to a manager. Holding on with no luck. I am told by Jerell that they are busy. When I drop the call Jerell calls back and says he escalated it and someone will call me. Still waiting, not holding my breath. Managers at vodacom are always too busy to speak to clients. Terrible service. Vodacom Response (11 September) Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of the Stage 4 Loadshedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course. Regards Consumer Website Team My Reply (13 September) Dear Vodacom Your reply once again shows that you are not taking the effort to understand the real issue at hand. As you mention, you have put proactive measures in place due to loadshedding. I am not disputing this. Within my direct area there are generators to support what you are saying. The issue here is thought that these generators do not kick in whatsoever. As soon as we go into loadshedding there is absolutely no signal or connection to the tower. This effects calls and data immediately. What I am saying is that that your limited power back up does not kick in at all. This is the problem. Over the last 2 years I can say without a doubt that when loadshedding hits there has always been limited service, however for the last 3 weeks or so now there is NO back up. There are errors at your towers feeding the area. This is what I asked to be investigated. When loadshedding starts, I can drive a one km radius into an area with loadshedding and are then able to make calls and use of the data network. This tells me there is a problem with your network backup in our area. This is what needs to be investigated. Please can you do a proper follow up. And up until today the issue still not resolved and no one from Vodacom responded.

2 replies

Vodacom

34 months ago

Personal Information not Save - Harassment

Dear Vodacom Sales Department. I have been logging the same call over the past 2 months now and feedback is just empty promises. I have been harassed by one of your 3rd party contractors who has access to all my personal data which to me is very high risk. Vodacom however chooses not to resolve this matter and I have been following up endlessly with no feedback. On the 24th of August I spoke to a consultant who sounded serious about resolving the matter and providing me feedback. Unfortunately this person also disappointed. Both Luyanda and Akshay committed to give me feedback in 13 hours more or less(Strange time). I was advised the matter has been re-escalated (Ref230823). Since I have not heard anything back from the team who committed to do so, I called in again on the 11th of September. The agent at the time said to me she could not pick up anything on my profile. No surprise. I then quoted the ref number and asked to be put through to Luyanda. She then asked me which Luyanda, as there are 3. Strange again, as whenever you ask an agent for their surname the first response is they are not allowed to give it out. The agent advised me she could pick up on the system who the person is and are going to put me through to her. She also committed to following up with me the next day (12 September) . This never happened, again no surprise. She then proceeded to put me through to a queuing system, and not Luyanda as advised (No surprise there. This is a risk and my personal information is with a 3rd party appointed by Vodacom and Vodacom does not give a single damn. So much opportunity to reolve.

6 replies

Vodacom

34 months ago

Pops customer service

Made a call to Vodacom customer support 7 September, spoke to Batiswa. She committed to call me back early morning. In the afternoon I called again as Batiswa did not call back with feedback as promised. The agent who took the call said she would get Batiswa to call me back. Batiswa called me back to advise there was still no feedback and apologized for not getting back to me. Again she promised to give me feedback later the day. No call was made later the day. So today, after numerous attempts to get through to Vodacom I finally get ro speak to a gen by the name of Jarrell. Jarrell advise ls me that Batiswa is off for the day. I ask him if there are any notes to my query to which he says no. No notes was captured by Batiswa. What a waste. I then request to speak to a manager. Holding on with no luck. I am told by Jerell that they are busy. When I drop the call Jerell calls back and says he escalated it and someone will call me. Still waiting, not holding my breath. Managers at vodacom are always too busy to speak to clients. Terrible service.

4 replies

Aramex South Africa

34 months ago

Aramex - Worse Ever

Incompetence at its best. From all Courier companies I have dealt with (and there are many) you are indeed the worst. If I was not forced to deal with you, I would not. Send me a confirmation that my parcel will be collected and I quote "On 01 Sep 2023 at 10:00. Please ensure you are available then." Been waiting the entire day. Old School who makes use of the service advised me that they cannot see when the parcel will be collected. So I took it upon myself to call Aramex and they advised me that the parcel will now only be delivered at 5pm. An entire 7 hours later than communicated. The call center agent (Chalen) tried to get hold of the driver without any success. No surprise there at all. Waiting patiently for Chalen to call me back and more patiently for Aramex to appear.

0 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

3 (10.3%)

1 Star

26 (89.7%)

Eloth van der Merwe

Reviews

Product even per Service

Poor Service

iPhone Money Thirsty Wolves - iStore (CLA052125)

Poor Service - New Customer. Did I make a mistake to join Matrix

***** & Bad Service

Standard Bank Mobile App

Vodacom - Responding to Hellopeter, just a tick box exercise and a once off.

Personal Information not Save - Harassment

Pops customer service

Aramex - Worse Ever

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Eloth van der Merwe

Reviews

**** Product even ****per Service

Poor Service

iPhone Money Thirsty Wolves - iStore (CLA052125)

Poor Service - New Customer. Did I make a mistake to join Matrix

***** & Bad Service

Standard Bank Mobile App

Vodacom - Responding to Hellopeter, just a tick box exercise and a once off.

Personal Information not Save - Harassment

Pops customer service

Aramex - Worse Ever

Review Distribution

About

Community

Businesses

Follow Us

Product even per Service