GR
Gautam R
Active since Mar 2014
24
Reviews
0
Industries
Reviews
24 reviews3 months ago
Jenna assisted me in processing my insurance claim
Jenna assisted me in processing my insurance claim. She was in contact consistently and helped me arrange a rental car on the same day.
56 replies
16 months ago
Avoid Smart Pools at All Costs – Unprofessional, ***********, and Possibly a ****!
I hired Jaco from Smart Pools to repair my fish pond after he contacted me through a platform where I requested quotes. He assured me that his team would fibreglass and paint the pond, guaranteeing the work for 15 years against leaks and cracks. Based on this promise, I paid him a pre-payment of R2,000. The nightmare began immediately. Jaco promised his team would arrive at 10:00 the next day. By midday, after several calls, he said they were “struggling to find stock” and would arrive an hour later. His team finally showed up at 16:20 – six hours late – only to spend about 10 minutes removing the existing membrane from the wall before leaving. They said they’d be back the next morning at 9:00. The following day, they arrived late again – at 11:40. When they eventually started working, I came back to find them sleeping on the grass! Their workmanship was atrocious: the fibreglass was full of bubbles, and it was clear the edges would peel off within months, despite Jaco’s so-called 15-year guarantee. To make matters worse, they wasted so much resin that I had to buy a new tin at my own cost (R680). They then couldn’t complete the job because they didn’t have the paint – the same paint Jaco claimed they had obtained on the first day. His guys also wanted more money, that was supposed to be paid after the job What was supposed to be a two-day job has dragged on for four days and counting. The pond is half-done, and now neither Jaco nor his team is responding to my calls or messages. I don’t know if the job will ever be completed or if I’ve been outright ****med. Avoid Smart Pools at all costs. They are unprofessional, unreliable, and clearly lack the skills and resources to do the job. Don’t waste your money or time.
0 replies
30 months ago
Horrible Service Provided by Discovery Insure
I logged a claim with Discovery Insure for an accident that occurred with my vehicle on 12/09/2023. The claim was allocated to Lebogang Khalo, who informed me that my vehicle would be assessed by Discovery’s assessor. This was carried out on 16/09/2023. The claim was then authorised on 20/09/2023. The Vehicle was then booked into Renew-It Sandton. Renew-it informed me that they would perform a further assessment to look for any unseen damages. Once Renew-It concluded their assessment, I was informed that there were additional components that needed repair. This claim was also then sent to Discovery and authorised. I received a notification that stripping was now in process, however, repairs have been put on hold because the Renew-It is waiting for parts that were on back order. I was expecting my vehicle to be in the repair process however I received absolutely no communication at all from the claim’s consultants at Discovery. On 18/10/2023 I unceremoniously received feedback from Discovery, that my vehicle is now considered a write-off. This is more than a month after my vehicle claim had been put in. At this juncture I was expecting my vehicle to be nearing completion, however with this news, I have had absolutely no time at all to consider purchasing another vehicle and the car rental agreement that I have has expired. I am left absolutely stranded after a month of utterly poor communication by Discovery, and the frankly horrible information provided, being, that my vehicle was in the repair process but is has suddenly been deemed a write off. My Claim was Assigned to Lebogang Khalo, then transferred to Nombali Maseko, then Sifiso Sigasa corresponded with me who then told me to contact Dineo as he was out of office. The claims administrator was then changed to Nothando Mathebula, However I was received correspondence from Nelisiwe Khumalo about my vehicle being a write off. This is a total of 6 Discovery personnel, without continuity, that were unable to keep me updated. I now have a rental vehicle that I am paying for out of pocket, must make a snap decision on purchasing a new vehicle all because of the utterly poor communication and what I frankly think is completely contradictory information regarding the status of my vehicle from, authorised and in repairs awaiting parts, to complete write off. I’m unbelievably disappointed with Discovery’s handling of my claim.
131 replies
31 months ago
Jonathan assisted me with questions that I had regarding my accident claim, that Discovery was not able to fully clarify with me
Jonathan assisted me with questions that I had regarding my accident claim, that Discovery was not able to fully clarify with me. I appreciated the feedback and the explanation of the clear procedure that will be followed going forward.
131 replies
53 months ago
Pathetic turn around time for resolution of claim
I have placed a claim with MiWay over two months ago, for my vehicle that was involved in an accident. There has been almost no response, updates or feedback from them. I have made countless attempts to get feedback from Glenton Sibisi and Loreal Hughes as well as the claim centre claims department. In addition to having an unresolved claim, I have had to pay two months insurance premiums on a vehicle that is a write-off
53 replies
72 months ago
Utterly poor service from Courier It
I was scheduled to receive a parcel through Courier It. The driver arrived at my complex and called to say that he is outside. I told him to dial my apartment number but he refused to do so. He said I must come to him. He then proceeded to leave saying he will come back later. The driver arrived at 18:15 and parked outside my block again saying I must come down and pick my delivery up. When he eventually decided to come up to my apartment, there was no social distancing, no use of the "contactless OTP" and no mask or disinfectant. He dropped the package off without me even having to sign for it. This is utterly poor and potentially dangerous behavior from the Courier It employee
0 replies
76 months ago
Hi-Q Bryanston Continues to Deliver Excellent Service
I visited Hi-Q Bryanston to replace tyres of mine that had bubbles on them. Not only was the claim partially covered by the Tyre insurance, the service was impeccable as usual
0 replies
83 months ago
Die hard fan that won’t return
We bought a Superdry clothing item at the Superdry branch in Nicolway (South Africa). This item was a gift, so the receipt was retained. It turned out that it was one size too large. We decided to return it to Superdry at Mall of Africa. To start off with, we had to wait a long time to be assisted as they claimed to be short staffed. We then asked if we could get the item in one size smaller. The lady (Cleo) said she would look in the back to see if they had anything. She said they were out stock. My girlfriend asked if we could return it. And she flat out said we couldn’t, that we had to go back to the store we bought it at. This would have never happened at any other clothing retailer. I then had to return to her and firmly state I want a refund. She (Cleo) bashfully just called her colleague to help us without even bothering to explain to him what was wrong. Luckily Mxolisi Khumalo was able to help us process the return with no issues. I have been a die hard fan of Superdry for years. But I will not touch the brand again if this contemptuous behavior from staff is what is offered.
0 replies
87 months ago
Thank you Hi-Q Bryanston
I had a tyre that suffered from a split on the sidewall after hitting a pothole. I contacted various tyre fitment centres, but Hi-Q Bryanston quoted me the best prices by a massive long shot. I was unsure whether I would be able to drive my car to the dealer, however, Anton, the sales representative, even offered to send a driver should I get stuck. When I arrived at Hi-Q I was told they had to fetch my tyres from their warehouse so instead of waiting there, Anton promptly arranged for me to be dropped off at a nearby shopping centre. When my tyres arrived they swiftly fitted and balanced them. Sais the wheel alignment technician picked up an issue with my camber and castor angles that were out. He consulted with multiple technicians and, after they reached a consensus, they discussed with with me the corrective measures they would implement. They went far beyond their duty by contacting multiple dealers, to try and procure shock-absorbers on my behalf. Anton and his team at Hi-Q Bryanston were sublime in their service! For any tyre or wheel related issues I would definitely recommend them.
0 replies
Review Distribution
5 Star
8 (33.333333333333336%)
4 Star
3 (12.5%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
12 (50%)