Active since Apr 2014
28
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28 reviews61 months ago
CAN'T CANCEL CONTRACT
It's SCARY how bad Vodacom is w.r.t contracts. If you ever think you might be in a position where you can't work a TopUp contract into your budget, STAY AWAY FROM VODACOM. I've had so many issues cancelling a contract with them and going onto Facebook, now I see how many people have the EXACT same problem. A multi-billion(?) Rand company still harassing people like me for a mere R184 - which I DO NOT OWE by the way. Timeline: January 2021: Calls to cancel contract on my husband's number, which was in my name. Verbal confirmation given. February 2021: Debit order deducted, call to cancel again, verbally told contract was NOT CANCELLED, procedure to cancel follows, as does email confirmation. March 2021: Another debit order. I reverse it, Vodacom is upset, claiming that's not how this works, I must pay the last amount. I believe this is a lie, but pay anyway, supplying PROOF OF PAYMENT. End of March 2021: Invoice received. I ignore it because I've not cancelled and paid them money they did not deserve to begin with. April 2021: Received a letter from a lawyer claiming my contract with Vodacom is cancelled because I owe them money. WHAT CONTRACT?! I have an entire thread on Twitter DMs with proof of communication and receipts (proof of all things from my side) - that does not seem good enough. Does one ever get away from this cult?
106 replies
67 months ago
Life Groenkloof, bad admin
Close to three months after visiting the hospital, I get an SMS saying that I owe them money. No email, no invoice, no details on how to get a payment to them. Really? Am I supposed to chase THEM for money THEY want? Very unprofessional.
53 replies
82 months ago
Demanding money before telling you that you have something outstanding.
Gotta love that Intercare will 'remind' you of your outstanding fees BEFORE sending you any sort of formal invoice. I've vowed to never go back there again, but had to for an emergency last week. This just settles it for me. They can't do admin, so unless you want a hassle whenever you swing past, avoid this business!
74 replies
84 months ago
Intercare Glenfair Admin Inconsistency...AGAIN
Today my husband had to see a GP, so as usual we go to Intercare Glenfair. He shows up for his appointment, and they tell him that we are not on the system. We have actually been going there FOR YEARS - so how, did you just throw away or delete our information because at my last visit I opted to pay cash, due to your consistently terrible accounts department? This is not the first time we've had nonsense with their administration, but it certainly will be the last. I don't ever plan on going back and I do not recommend anyone else go there - unless you enjoy sorting out their admin nonsense.
56 replies
92 months ago
Account suspended for no reason
For absolutely no reason, our Fibre is suspended. We've been paying the bills on time, and only recently acquired Fibre at our new house - so please Telkom, explain to me why you would do thos without warning!?
105 replies
92 months ago
Non delivery for two weeks
Apparently DSV is the most incompetent delivery system I've ever come across. Two weeks now they've been wasting my time as I try to get hold of my bank card. And I still don't have it! FNB should rather use Takealot to deliver their products.
105 replies
100 months ago
Missing data and bad attitude
I had data missing - which is impossible as I've not used mobile data for two weeks - which I posted to your Facebook page - with proof as requested by the person managing the page. And no feedback? I'm appaled at firstly, the daylight robbery and secondly, the bad attitude. You can reimburse my data and take my social media conduct in the thread on Facebook into practice.
105 replies
102 months ago
Calling for accounts already paid
Intercare Glenfair sent me an invoice for a doctor's visit on 7-12-2017 - which was paid on 8-12-2017 at their offices. That same day I get a phone call that I owe them money. On 8-12-2017 I had a follow-up appointment, which was paid via EFT & POP sent that same day. The outstanding amount was not sent through only via SMS. Now I get a phone call that I owe R147 - which was already paid - the person calling me refused to believe that I paid, and I sent through the POP again, just to receive the statement of the money 'outstanding' which I already paid! This is so annoying, as someone who settles accounts immediately, to be treated this way. Perhaps Intercare Glenfair needs to get more organised in their Billing department. I don't want to be contacted by the institution. I just want people to be aware that this happens, whether you pay or not.
105 replies
104 months ago
Unhelpful staff
I made a purchase at Menlyn Maine branch, and while doing so I enquired about when there will be new stock on an item I saw was out of stock. I'm not sure if the two staff members were offended that I accidentally gave them the wrong loyalty card, or maybe the franchising for this store works differently, but they just looked at me like I was being inappropriate. The answer I got was 'we'll have to wait and see'. No offer to call another branch to check availability, just a blank stare. Not the kind of service you'd expect from a store that sets itself apart from the rest.
61 replies
106 months ago
Intercare Glenfair - lack of feedback
<p>I am concerned with Intercare's lack of concern for following up with patients. Recently I did not get feedback on bloodwork (which to me, was vital) and only after I called to speak to my GP, was I told that they have the wrong contact number for me.<br /><br />How the F was nobody concerned by this? Why wasn't I at least emailed to confirm that they tried to contact me, so that maybe I could detect a problem? Don't they care at all about feedback?<br /><br />I've had other tests done earlier this year, which I was told that I nobody calls, there is nothing to be concerned about - how do I now know that those tests didn't yield any concerning results?<br /><br />I'm very concerned by this - who knows for how long they had the wrong number for me, with no attempt to contact me by any other means? Just last month I double checked my information with them, and the contact number was correct, so what happened??</p>
61 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
0 (0%)
3 Star
1 (3.5714285714285716%)
2 Star
12 (42.857142857142854%)
1 Star
13 (46.42857142857143%)