ES
elize S
Active since Apr 2014
20
Reviews
0
Industries
Reviews
20 reviews10 months ago
Useless company
Contacting these people are impossible. Service.... please... pay us this and that and then pay some more, but if you want to contact us, forget about it.. useless company. Totally utterly useless
0 replies
20 months ago
Bad Bad Bad Bad Bad Bad
This is an update for all who might be concerned with my previous 'throwing my toys out of the cot post' I know, I said then, they will never phone. Guess what... they didn't. So I phoned the 20th of August 1.47pm as instructed by Wandile, well, I added 3 days, cause i knew they wouldn't have done anything. Wandile was off sick, Tshidiso was just going into a meeting (whats new right, obviously they are not available) That is why calls to them does not get returned. I could not get a ref nr as the system was off line. So, I phoned again just now 4.37 pm and a few minutes, held on for 24.47min. So that put me at 05.01pm guess what, Wandile just left and Tshidiso left at 4.30. Ntebo who answered wanted practice nr etc, I simply refused, I can hear it, we don't have it on the system mam, the system is down mam, i will escalate it mam. It is such an idiotic run-around it's ridiculous. I say again, for more or less R3000. Can you believe it. I left another message for Wandile or Tshediso to phone me back. Yes I know, I am stupid to think they will. This service is so pathetic it's actually laughable. No telephone operator nor team leader nor manager of the team leader is capable of assisting an elderly lady who pay her fee every month without fail. A pensioner, who pay their salaries every month gets zero assistance. Its shocking that they treat clients like this. I fully understand why doctors these day say, you pay us and then you deal with the medical aid to get your money back. Thousands in phone calls, emails etc. For a pensioner, shame on Sizwe hosmed. You should be better than the other medical aids, yet, here we are, you are just as bad if not worst. Shame on you. It's just a pay at the end of the month for you right. Horrible.
53 replies
20 months ago
*********** Sizwe Hosmed
It feels like it is the 1 millionth time I am writing about them. Still no joy. Amazing how people that is suppose to help you, mind you, who you pay to help you does the opposite. I have informed them that when my mother in law has a heart attach they will have to cover the entire bill. Doubtful if that will happen. Its actually laughable. Hysterically off course. Wandile who is the manager of the telephone people and the telephone people does not do their work. Now the claim is not on the system, you have to be kidding me. I am waiting for the boss of Wandile to phone me today, (I can hear you, and I have the same thought - never going to happen right) Anyway, 2 years I have been waiting for a R3000 odd amount to be paid to a provider. 2 years.... what complete incompetence. Asking me for the mail to be sent again. Double files on their system must be huge. This is what happens when people who make our welfare and health a business and give no grain of concern or help to those people (us) who pay their salary. Shocking, totally shocking.
53 replies
28 months ago
Service from Welcome
I wrote a review a few weeks back ragrding my hisense TV remote. In the review I was beyond livid with the service from hisense and aek spares. Don't get me wrong, I still am extremely disappointed with the service. That being said. I after many calls spoke to a gentleman called Welcome at Hisense. He was exactly what service should be. Answered tried to help phoned back when he said he would phoned the aek place and kept me up to date with their delivery. This review is for him to thank him for his excellent service. First request sent the 15th of November and I received my remote today. Thank you Welcome. I appreciate it. You where awesome.
58 replies
29 months ago
Horrilbe Service from Spares department. They must not have any Spares.
Ticket: 1329676 I bought a Hisense TV a while back and for some reason the remote was never perfect. Only one person in my family can actually get it to work. After having had enough I went to Game to go buy a new one. They informed me that the remote actually had a 3 month guarantee and I could have let Hisense know and it would have been exchanged. Well, I didn't know so know i need a new one. They informed me that I can only get it from Hisense. So, I did. On the 14th of November I sent them and email with all the info I was told to give. Serial etc. On the 15th I received an email saying this is what we received from you. On the 18th and email saying it's been given to our spares department and they will be in contact. Then I phoned asking, ok, how long does this take? she said she would escalate it. It is now the 28th and no one has phoned, mailed or anything. Apparently Kayde the Team leader did not receive the mail or they just don't care that one has to struggle daily with their product, they got it sold and the after sales service is of no regard to them. So here I sit with no remote, it's like when we were little and you have to go change the tv at the tv. Which I had a 4 year old to run back and forth to the tv. What horrible service from Hisense. spares@hisense.co.za
201 replies
36 months ago
Still waiting for service Regan
Game - Vredenburg: So on the 17th of April I reported my moms fridge/freezer as heating up on the side. I did everything Regan from Games asked. Scanned and sent a copy of the slip and mailed it to them (siyathembab@game.co.za) He would have sent the email to Hisence or people that fix these things. According to him they would have been here the following week. So on the 27th I sent another email, just note this is after phoning about 5 times and was never picked up. Asking about the time frame for them to come and fix the fridge. Today, tried to phone again. guess what, no answer again. It is the 1st of May 2023 13 days after I reported it the first time. I have learned living in the Westcoat that there is not one person here that has good service (those I had dealing with) They refer to it as Westcoast time. Really.... no, it's just you not keeping your promise, you being late, your time being more valuable than mine. Being my moms fridge, lets say she lived alone, and it was the only fridge she had, what then, ooo off course, you don't care, not your problem right. Here I sit, typing this out of frustration, would it even help. NO, by no means. I am under no illusion about that. I was just thinking, emails don't work, phone don't work. By some miracle maybe Regan at Game sees this and actually help my mom. Maybe the manager on Game Vredenburg sees this and find out for the first time, his phones are either not working or the lady is just not picking up.
0 replies
41 months ago
WEBPRINTER BEST COMPANY AWARD
In today's day and age where service is the last thing on companies brain this one is one of the best. Fast, reliable, helpful, secure, and spot on every time. I am utterly impressed with the service. Well done and thank you very very much.
0 replies
45 months ago
Scammers, thiefs
What a horrible company. Thiefs that steel pensioners money. Price advertised not the price in the end. Keep on phoning and then they forgot that and then this. Who does not remember VAT. What the one says the other does not agree with. And when the transaction is cancelled, even though it is said by the owner that money will be refunded that does not happen. Do not want to pay my money back and says I am welcome to go to the police and bank nothing will happen. Ms. Lerato and the owner Mr. Salamaat is not to be trusted. Do not do business with them. They are nothing more than thiefs. Salamaat Auctions , Kempton Park.
0 replies
59 months ago
Defy products quality going down the tubes.
So my mom bought a defy fridge / freezer side by side about 5 to 6 years ago expecting it to be the quality that she over all her years have accustomed to regarding Defy product. Alas, that is not the case and I would like to send this mail to inform you that your products quality is incredible bad. I can not believe you sell things like this to an unsuspecting public just to make a buck out of them. Then from pensioners, my word, how disgusting is that of you. There is a huge what looks like a rust mark in the middle just above center of the fridge part. Nothing touches it, nothing sc****d it, it just appeared one day. This is at the point where she got a fridge guy out to see if he can fix it. He said he cant and that you had a whole batch that gave the same problem. I can only imagine all the poor people that you have done in. Telling them its the quality you use to make and worthy of the Defy name. Now she cant even sell it, not can she fix it. He says it will just get worst and worst until it stops working. You should be ashamed of yourself. I will not tick the box for marketing material as no one in my family will ever buy Defy again. I will copy this and post it to hello peter as well. The aim, trying to stop people who want to buy your products, so that they are informed about the horrible product you are putting out there. Thousands of rands down the toilet, pensioners in tears not knowing what to do. Shame on you.
53 replies
68 months ago
Vodacom service suck
It is to be expected i know. But serious what poor service. Apparently they can not work a computer to upgrade a 10 plus year clients phone. They don't know how to submit a upgrade form, they can not read a sms with one word.. CONFIRM. how difficult is that??? a 75 year old lady being treated as if she has no clue. the phone being put down in ones ear. sorry mam, we understand the frustration mam, what a load of nonsense. vodacom has become worst than escom. the telephone operators are just as incompetent as the managers. they don't even know the law that a manager in telecommunication has to be on the floor to deal with problems like mine. they are always in meetings, or lunch or who knows doing what. today it is, no, they cant call them, they have to mail them. what a useless bunch vodacom has become. I have been on the phone now for 10min waiting for a number. Ndaba (telephone operator), Christoffel (supervisor) useless.
159 replies
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2 Star
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1 Star
17 (85%)