SB
Siddharth B
Active since Apr 2014
7
Reviews
0
Industries
Reviews
7 reviews19 months ago
Extremely slow delay in fee credits requested for erroneous charges on an account
I am escalating an issue relating to fees that were erroneously charged to an account despite a migration of the account status from end of July. I had submitted a request for all fees charged from July erroneously charged for a Private Bank account. It's been 3 weeks since the issue was raised and esclated and there has been no update from the finance department on the reversal of charges to date. It's now got to the point where your risk team reached out about an overdrawn amount on the account.
53 replies
105 months ago
Account Cancellation process and lack of clarity
I had a Vodacom monthly contract which I requested for cancellation on August 10th 2017. The subscriptions centre sent me the settlement letter confirming the amount to be settled for cancellation. I made the payment and received cancellation confirmation on August 11th 2017, and my contract was converted to Prepaid. For some reason I am still getting notification of an amount for payment. I am not sure why I get this since I settled on an amount given to me. The settlement amount should have included any previous invoice amount that was due and this was not explained to me or clarified to me. A settlement amount should work on the same basis as loan amounts are through a bank where previous amounts outstanding are included. Based on this settlement I should not be owing anything further to Vodacom.
122 replies
117 months ago
No Update for over 2 months on ITC profile
<p>I contacted Compuscan regarding my ITC profile which needed to be updated to reflect I have been rehabiliated but to date there has been no feedback or confirmation on the update, despite providing a court document (and from a court of the land). Instead it seems Compuscan has completely ignored this and it's adversely affecting me! I need this matter to be addressed urgently!</p>
0 replies
118 months ago
Updated credit profile not completed, decline issue on application
<p>I found my credit report was not updated to date and because of that I have an application which was incorrectly declined. This is hampering my requirement for urgent funds. I am not able to get any urgent assistance which is very frustrating. </p>
53 replies
118 months ago
Updated credit profile not completed, decline issue on application
<p>I found my credit report was not updated to date and because of that I have an application which was incorrectly declined. This is hampering my requirement for urgent funds. I am not able to get any urgent assistance which is very frustrating.</p>
106 replies
118 months ago
Lack of communication on credit profile issue, wrong information
<p>I found my credit report was not updated to date and because of that I have an application which was incorrectly declined. This is hampering my requirement for urgent funds. I also sent an email asking for assistance but received nothing and this is very frustrating. I need this to be corrected. </p>
0 replies
124 months ago
Lack of response or feedback for Private Banking
I was told I could qualify for a Private Bank account in Oct 2015 but then the credit department said they could not proceed because of my low credit profile. Subsequently I had gone through a Rehabilitation process where the court granted it successfully in December 2015. I was given a letter by my lawyers to confirm all is fine and we are just waiting for the official court order confirming grant. <br> <br> I gave the same letter to the Banker to confirm if we can proceed with accounts opening based on the letter; she informed me credit will sign off. I submitted this letter on 27th January 2016. SInce then I have not had any official feedback or there has been a lack of proper feedback. I even leave messages for the Banker to call me but no one comes back to me. The Last I was told was she was waiting for another department to sign off to proceed.<br> <br> As a Private Bank service this is really poor; it cannot take more than 2 weeks to get this resolved. This is also delaying my general financing I require for a home loan and other credit.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)