BR
Bradley R
Active since Apr 2014
21
Reviews
0
Industries
Reviews
21 reviews10 months ago
Very Very Disappointed In Vodacom Service.....
To Whom It May Concern, I am writing to express my deep disappointment with the service I have received from Vodacom regarding my recent Fibre package order. While the sales process was swift and enthusiastic, the post-sale experience has been entirely unsatisfactory. I was assured that the service would be installed within 2–3 days; it has now been over 3 weeks, and the matter is still unresolved. Responsibilities appear to be passed from one department to another without any accountability or effective communication. Adding to the frustration, I’ve now been informed that I cannot collect the router myself—it must be delivered at an additional cost. The hidden charges, combined with what I perceive to be substandard customer service, suggest a system focused more on revenue than on customer satisfaction. To make matters worse, the supp**** router offers poor performance, and customers are expected to purchase additional extenders and mesh systems to achieve acceptable coverage—once again, at extra cost. At this point, I’m seriously considering cancelling the entire service. I request that a representative from Vodacom contact me as soon as possible to resolve this issue.
56 replies
11 months ago
Very Disappointed with the service from Rain
Very Disappointed with the service from Rain. I have been double billed. Bill incorrectly. They have debited my account and taken they money. I am now having an challenge for they to just get back to me.... After 10 logged tickets and promises it will get sorted out.... To date nothing. This bot and support does not work.... Can some from Rain please give me a call to rectify this
1213 replies
18 months ago
Wrong Pricing and Staff / Service **** @ Steers Blue Hills
Steers Advertised the Wacky Wednesday Special, When i placed the order , i was told it is R20 more that the R59 advertised special. There was no indication of price change and when speaking to the Manager, they just say there is nothing they can do. What the point of having a manager when they cant make decision. I stopped buying from steers for 10 Years for this exact same reason, No looks like I nor the my friends and community group in Midrand will also not be buying from Steers, Its a shame how customers always bare the brunt of bad service and exxcessive pricing
0 replies
19 months ago
DSTV Billing & TUMI issues
Once again DSTV has billing problems, and they blame the customer for not following up. Apart from the above, this Tumi (24/7 assist) is a joke. It takes nothing less than 2 hours of your time, only to find it's a dead end. Issue 1 - Apart from numerous billing issues in the past, the latest is that i requested a downgrade from compact plus to compact in Mar 2024. Yes it is my fault for not checking but we did not notice the difference cos we don't watch the compact plus channels. Anyway, i have been billed an extra R900 for the period Mar 2024 to date. Issue 2 - DisneyPlus Fees, as per my query today, they cant tell me if i have a subscription which was activated today via a promo. I am not sure what the going to billing me for ...normal price or promo price.......I will wait and see. To top it all, i was told i need to wait for the 1st Oct 2024 to see if my request has been implements.
212 replies
19 months ago
Makro centurion - Wrong Pricing Again, which is now the Norm
Wrong Pricing Again, which is now the Norm Makro does not fail to disappoint, and it feels that they don’t really care what the customers feel. I have had 2 more price discrepancies @ Makro centurion, the 1st time the incident was sorted out by cashier and supervisor, which was great. But I went in on Monday 16th Sept 2024 and bought stuff ( however cheap it was ) it’s the principle that matters and the Supervisor and staff are trying to coverup them not doing their jobs I bought Carrots and Beetroot on Special for R10 each . When I got to till it charged me R11.99 for Carrots and R14.95 for the beetroot, When I queried it, the teller call the Supervisor Tina Ramolefo when went to check. It was surprising that she took 20min to return, which was odd. When she returned, she said the items were not on special. I just saw it was on special and the labels were red in colour showing special and when i went back the prices were changed. Reason why she took so long, was she ask the assistance to change the pricing for those items were Sunday's prices. This is the height of deviousness which I hope Is not the Makro culture to save R7 they resort to this. I think the supervisor is trying to cover their jobs for not changing the prices in the Morning. I would like to see what the price of these items were on Sunday 15th Sept 2024. This is something that needs action form Consumer Board. The last time this happened ot me i asked that these issues get address with the supervisors in question, i see nothing has been done and these people are still working there and up to their tricks.
106 replies
21 months ago
Defective / Inferior Products
I bought a Pure Pleasure Electric Blanket from TakeAlot. The Supplier is Stingray. The product was defective and only lasted a week. Stingray refused to replace the defective product saying it was my fault. I would like Stingray to send me proof, for I think they are hiding behind a defective product. What I can’t understand, is they do so and willing to get exposed for a Mere R650.
0 replies
21 months ago
Defective / Inferior Products
I bought a Pure Pleasure Electric Blanket from TakeAlot. The Supplier is Stingray. The product was defective and only lasted a week. Stringray refused to replace teh defective product saying it was my fault. I would like Stingray to send me proof, for I think they hinding behind a defective product. What I cant understand, is they do so and willing to get exposed for a Mere R650.
0 replies
23 months ago
No Customer Service / Customers Being ********** With So Called Promotions
This a Message I sent to Makro Cares and to date no Response To Whom it may concern, I am a very frequent customer of Makro. I was extremely disappointed after my recent visit. My disappointment started with the fact that I have a price dispute on every visit. I understand that this happens especially when you have promotions and the price on the self does not correspond with the till (fully understandable), The supervisor always sorts it out. My recent visit, the supervisor and manager refuse to sort out say it is not a mistake (false advertising and can u believe the Manager says I must contact the lady from procurement (a Tia Van Rensburg) I don’t know how he expects me to get info form the lady doing the buying. This questions the skills of the staff in management positions. The Supervisor’s Name is Johannah Ledweba and the managers Name is George Khoza The product in question is Sally Williams Nougat Bar. Because this was not the first time, I took a photo of the product before I got to the till. The price is R32.75. There were only 2 left in the box, so I took both, Please note the description on the Label says All Variants. My question Is what Makro definition of All Variants is (see image below from your website),, If this a mistake, form a consumer perspective, I should have been giving the product for that price. I waited for 30min to try and get it sorted, but then realised it was pointless arguing with people who did not understand. . I hope u can come back to me with positive feedback. Please feel free to contact me. Should I not hear from you, I will be reporting to social media and the consumer act
159 replies
26 months ago
Bad, Service ( Sorry No Service )
Shocking, Vodacom, service is shocking, they just dont care about customers, they know we dont have other choices but to stay with them, that does not give them the right to make promises. I have never had good expierences with service from Vodaworld
174 replies
48 months ago
Poor Customer Services and Does Not take ownership of In-Store Promo's
Broken Promises, Vodacom Customer service no existence . I was robbed of a promo due to Vodacom Not having stock, I have queried and complained, and still waiting for feedback....U get called by customer services making empty promises.....Their favourite saying is I Promise I will call back......and thats the last u hear from them...............
268 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.523809523809524%)
1 Star
19 (90.47619047619048%)