BS
buhle S
Active since May 2014
22
Reviews
0
Industries
Reviews
22 reviews16 months ago
No delivery and inconvenience.
I placed my order on the 3rd of December, today is the 11th of December and my parcel has still not been delivered. I am unable to contact Bash. I have sent countless emails and I am not receiving any assistance just ticket/ref numbers. The upsetting part is that my order is scheduled to be delivered to my work address and I am closing for the December holidays I am unable to talk to anyone to even change my delivery address for when they eventually deliver my parcel—high inconvenience. The first excuse was that due to the taxi strike in Durban last week, orders were going to be delayed. That strike ended days ago and today the excuse is there are high volumes from black Friday. Keep in mind that the above communication is automated messages. Surely such a big company is meant to be well-equipped and prepared for Black Friday sales. The mere fact that I am unable to talk to anyone is frustrating, they have customer care but are unable to solve problems. Highly irrate.
0 replies
18 months ago
No delivery and terrible customer service.
Unfortunately, they were unable to deliver because the office premises were closed on Saturday, I am using my work address. When I called the call center on Monday morning after receiving a notification that the package will be delivered, I was not helped, therefore it was a waste of my airtime. Why can't the call center get in touch with the driver and find out what's going on? As a customer, I can't get in touch with the driver; I can only get in touch with the call center. Now, picture calling the call center to ask for help, and they are unable to help either because they don't know where the driver is or can't call the driver as no one can help and they don't keep the driver's numbers. The driver returned my package to the warehouse later that evening while I was monitoring the status of my delivery. The notes stated that I wanted to postpone the delivery, which is a lie. How did I do that when the driver never got in touch with me and the call center was unable to assist me? Nobody is available to help, and no apology has been sent for the unsuccessful delivery. There is no purpose in using chat services because that too is just for show, you literally chat by yourself. Whatsap service does not work. I am beyond disappointed in their service.
53 replies
33 months ago
Poor customer service.
The previous issue that I had with the ref number: that I received from them. Siyasanga was meant to resolve the issue that I had and from the time I had logged this complaint, I was given till the 1st of August to be resolved. Today is the 3rd of August and my issue still has not been resolved and I have not received a call back from Capitec regarding my issue. This means that none of the customer agents are competent enough to resolve or give me any answers and I am now forced to take this matter through to the ombudsman.
60 replies
33 months ago
Poor service.
Horrible service from their customer care department. I had made a payment arrangement on my credit facility account of R915 and the first month of making the arrangement that amount was indeed deducted. However today about R1200 was deducted instead of the arrangement amount. I contacted Capitec bank to enquire and was not assisted because I was being transferred from one department to another. The call center agents were rude and I did not get any assistance because none of them had the answers, all I received was this is not the correct department I am transferring you through. The one lady whose name was Zibu just said repo rates and said she can no longer assist and transferred me. I am so disappointed and this is why we switch banks, horrible service from agents that do not want to assist us and don't want to work.
60 replies
39 months ago
Incorrect order
I ordered a set of pyjamas from Mr Price online. The order got delivered and only to find that what was delivered was not the pyjamas that I had ordered but sneakers so they messed up my order. I immediately contacted them with regards to this issue and I was informed to send an email and I will get the assistance I then emailed them and a lady by the name of Thembeka Duma said that she has arranged for the parcel to be collected and corrected one delivered but till date I have not been contacted. Today I reach out to Mr price whaWhatsAppstomer care and had a chat with precious who is now telling me to take the parcel to the store and exchange it there. How do I return an item with the correct invoice but the incorrect item? I feel like I am being given the run around now and need this sorted asap
0 replies
40 months ago
What a remarkable store manager🙌
A huge shout-out to the Dischem Bluff Manager. He has been so helpful with my online orders, and always great with communication. Even when I had an issue with my online order he helped me out with no hassle, I highly appreciate his hard work and effort. His customer service is truly remarkable. Keep up the good work, you are incredible.
0 replies
50 months ago
No delivery and No service
I had ordered on the KFC App on the 4th of February. Around 5pm that afternoon and my order was not delivered. I contacted KFC and they got back to me requesting certain details and I gave them all the information that they required. Week later no assistance from KFC the guy that was handling the case at that time by the name of Mbongeni closed the case with it not being resolved, he said he tried to contact me however I never received not even one miss call from a number that I do not know. I reached out to KFC again still and I still have not received any assistance I have two case numbers, the one was closed by Mbongeni. CAS-916289-J9Z449 and the other case number that was opened again that I still have not been assisted with 2 weeks later is CAS-918689-L7G1R1. I then received a call from KFC customer care line and the lady said that I would receive an SMS confirming the refund. To date I have never received any SMS, They have never asked for my details to make the refund. Almost a month later the matter has not been resolved
0 replies
51 months ago
NO DELIVERY AND NO SERVICE DELIVERY
I had ordered on the KFC App on the 4th of February. Around 5pm that afternoon and my order was not delivered. I contacted KFC and they got back to me requesting certain details and I gave them all the information that they required. Week later no assistance from KFC the guy that was handling the case at that time by the name of Mbongeni closed the case with it not being resolved, he said he tried to contact me however I never received not even one miss call from a number that I do not know. I reached out to KFC again still and I still have not received any assistance I have two case numbers, the one was closed by Mbongeni. CAS-916289-J9Z449 and the other case number that was opened again that I still have not been assisted with 2 weeks later is CAS-918689-L7G1R1. Order number: Buhle13040222 Date: 4 February Time around 5pm
53 replies
51 months ago
Error on system and lies from customer care agents.
January 27 I attempted to make a purchase on the Mr price app, upon making payment there was an error message and the order did not go through, however, my credit was deducted from my account. I reached out to a consultant by the name of Phumelelo on the day and they advised that there was indeed an error on the system on the day however in 24hours my credit should be reversed back into my account. 28 January no reversal happened I reached out again to another consultant by the name of Naledi and she said that she had requested the error to be cleared on my account and the issue would be resolved by close of business 28 January. 29 January issue still has not been resolved I reach out again and spoke to an agent by the name of Berlin and they then advised that they have requested that the transaction be removed from my account and my account should be updated by Tuesday 1 February close of business. 2 February and this matter still have not been resolved I call the call center to get assistance once again and spoke to Shane and he transferred me to the online department which did not take my call. I am beyond upset at this point, I have been highly inconvenienced by Mr price, all the agents have not been helpful and at this point, I need this resolved NOW. I don't even want to wait for another 24/48hours, I am beyond frustrated by this.
53 replies
56 months ago
Incorrect delivery address
I have been waiting for the delivery of my device for over a week now, firstly when I had done my upgrade I put my personal number to be contacted on, and DSV contacts the contract number that I do not use. So then I had to wait for mtn to approve my personal number and the DSV people to contact me on my personal number, three days later they still did not and they kept calling me on the contract number that is not on me, yesterday I then contact DSV yet again only to find that my device is in Durban and I am in JHB and I had added my address when I was applying for the upgrade so I really do not understand how did it end up in DBN but I am really dissatisfied with the service from DSV at this point. Clearly, someone is very incompetent and is inconveniencing me in all of this.
53 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (13.636363636363637%)
1 Star
17 (77.27272727272727%)