PM
Prishen M
Active since May 2014
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
Poor Account's Payable Management
I am writing to formally raise serious concerns regarding the financial administration and customer service practices of your subsidiary, Metro Fibre Go. I have consistently paid my service premiums timeously, in several instances even before an invoice was generated. Despite this, I have experienced repeated issues relating to account management and communication. Queries are not followed up, calls are not returned, and attempts to reach your support team via telephone are unsuccessful, despite the presence of automated systems. Most concerning is that I was threatened with suspension of my account notwithstanding the fact that I had already provided clear proof of payment via email. This reflects a breakdown in internal processes and an unacceptable level of customer service. As an empowerment-linked subsidiary operating within a highly competitive telecommunications market, a higher standard of governance, responsiveness, and customer engagement is expected. Failure to address these issues not only places customers at risk but also exposes the organisation to reputational and regulatory consequences. Should this matter not be resolved promptly, I will have no alternative but to escalate it through the appropriate regulatory channels, including ICASA, and to seek legal recourse for any losses or damages incurred. I trust that this matter will now receive the urgent attention it warrants and that corrective action will be taken without further delay. Yours sincerely, P Moodley
53 replies
2 months ago
Due Diligence by Client
Drip Dry Plumbing provided good and professional service, especially in comparison to some of the other contractors I was referred to by a reputable insurance company who failed. However, I felt that their pricing was not always aligned with the complexity of the issue. For example, even a simple repair such as a washer replacement incurred an R850 call-out fee, excluding the cost of any materials or tools used. While I understand that this is their standard rate and that they are a registered plumbing company, in future I will be sure to request a full breakdown of costs upfront and obtain comparative quotes from other service providers with similarly strong reviews. Some reviews mention that their pricing is competitive, which may depend on the nature of the repair, the extent of the damage, and individual budget considerations. I would therefore advise potential customers to ask for all costs upfront and request a written quotation before work begins.
0 replies
10 months ago
Feedback on Financial Advisory Experience
I would like to formally share my disappointment regarding a recent interaction with one of your financial advisors, Ms. Meghan Verpraet. After clearly outlining my financial predicament and prior challenges experienced with other advisors, I approached Ms. Verpraet with both transparency and cautious optimism. Despite my concerns, she assured me that she could provide the necessary support and encouraged me to proceed with her services. Unfortunately, the engagement proved unproductive. After going through the effort of onboarding her, I received no meaningful communication or resolution. It became evident that the focus was on promoting additional products rather than addressing my immediate and pressing concerns. This approach eroded my trust and left me feeling that my time and situation were not taken seriously. I strongly urge Discovery to reconsider the training and client management protocols in place for its financial advisors. Holding a certificate is not enough - what is needed is a genuine commitment to client needs, responsiveness, and professional integrity. I hope this feedback contributes to improving the standards of client care within your advisory services. P Moodley
53 replies
12 months ago
Home Gyms
Makro takes no accountability for their stock. Purchased a trojan home gym, their supplier did not contact me for over a week because Trojan takes retail customers for granted Trojan also does not have an email or customer complaint number. Wheb you call in, their personnel ignores the complaint. I will never purchase from Makro again. Having got a private assembler, I'm not happy with the product. Makro get rid of Trojan, find another supplier. Also Trojan does not reply to customer complaints on portals like Hello Peter. They don't give 2 flying f%#*.
164 replies
17 months ago
Subscription is a dismal Failure.
I was in the process of signing up with Afrihost and followed the correct procedure by formally canceling my existing service with another service provider. After agreeing to a debit order arrangement, I found that their agents were primarily effective only through WhatsApp, or most ineffective. I was then instructed by their agent to send an email to my previous provider requesting the release of the line and a change in my package. This made me question the role of their agents, as such tasks should typically be handled by the service provider itself. As a result, I promptly canceled my subscription before it was even activated.
0 replies
17 months ago
Poor Service Unmatched ...going 2 rounds with a pro failure internet co.
Initially, I was asked by Metro Fiber management to remove my review and improve their rating, with the promise that they would deliver a better service the second time around. Unfortunately, my experience was just as disappointing as the first. The finance executive passed the responsibility to another individual to manage the situation, but this person was unable to get the finance team to resolve their ongoing issues. Despite his best efforts, he struggled to secure a credit for the poor service I received. The accounts department then insisted on investigating the credit, even though it had been authorized by management. They failed to recognize that I had paid an activation fee for a service that didn’t even justify the cost. After I canceled my service, they asked me to leave a rating on their website – a request I found laughable. Why would anyone waste their time providing feedback to a management team that clearly doesn’t care about client service? Their finance team seems to lack basic accounting knowledge, as evidenced by multiple invoicing errors, including double charges. The ongoing mistakes reflect a lack of proper training and management. It’s baffling that such ineffective people are being recruited. I strongly advise against engaging with Metro Fiber; my experience was an utter failure from start to finish. On cancellation, they forgot protocol & I had to email them to release the line.
56 replies
20 months ago
"Metro Fibre’s Customer Service Transformation: A Commitment to Excellence and Client Satisfaction"
Metro Fibre has undergone a significant turnaround in its approach to customer service, reflecting a renewed commitment to excellence and client satisfaction. This transformation is particularly evident in the way the company now proactively addresses customer concerns and resolves issues with a sense of urgency and precision. The appointment of capable leaders, such as Mr. Faizal Badat, has been instrumental in driving this change. Under his leadership, the company has adopted a more customer-centric approach, ensuring that clients' needs are met promptly and efficiently. This shift is characterised by a focus on identifying and addressing the root causes of service disruptions, rather than merely treating the symptoms. Metro Fibre's enhanced customer service strategy includes more streamlined communication channels, allowing for quicker response times and more effective resolutions. The company has also invested in training and empowering its staff to handle customer inquiries with greater empathy and professionalism, ensuring that every interaction leaves a positive impression. This turnaround is not just about fixing issues as they arise; it’s about creating a culture of continuous improvement and accountability. Metro Fibre is now more attuned to the expectations of its customers, and this shift is reflected in the overall quality of service delivery. By prioritising customer satisfaction and making it a core part of their business strategy, Metro Fibre has successfully repositioned itself as a leader in the industry, committed to providing reliable, high-quality service that meets the evolving needs of its customers.
53 replies
21 months ago
Customer Service ********* & Failed Integrity
MetroFibre are the worst, their finance department oozes incompetence, signed up 3 weeks in advance, but line was only activated on the 09th July, yer they want to charge me a full rate. Please consider other service providers because you will not win with this company who is a conglomerate in this space so they do not value clients. Their FTTH manager was emailed who also ignores complaints or escalation, guess it starts from the top.
112 replies
26 months ago
Mechanical Warranty
I called in to get a quote for a mechanical warranty on 3 vehicles. At the end of the call, the agent advised that they cannot email me the quote and if I want to see their t & c's, I must go to their website. How ridiculous is this, where one cannot get anything in writing but they expect you to sign with them. I cancelled the quote.
58 replies
64 months ago
MOBILIS AUTO - UNETHICAL BUSINESS PRACTICE
Under the RMI group is a dealership Mobilis Auto - I had enquired on the sale of a Nissan Almera and submitted documents to the stage where my finance was approved. On the day of signing paperwork, they reverted that they had made an error on the pricing and they wanted us to pay on the new price. Totally unacceptable as they view your finance and then decide thereafter to increase the price to profit more. DO NOT PURCHASE FROM UNETHICAL DEALERSHIPS LIKE MOBILIS AUTO. What they fail to understand is that reputation is important, The industry is widely hit so they exercise underhand dealings hoping to break the consumer to budge.
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
1 (5.2631578947368425%)
2 Star
0 (0%)
1 Star
17 (89.47368421052632%)