GC
Gregory C
Active since May 2014
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Terrible support and attitude at Samsung Store Eastgate
Went to Samsung Store in Eastgate for assistance with a faulty Samsung phone. The simcard will not work on Data or calls after 30mins and the technician says that if 5G preferred is selected under Mobile Networks, then the phone won't work at all if there is no 5G network. This is completely false. He then states that the phone won't drop to LTE/4G if there is no 5G network. This once again is false. I told him he is wrong and it will drop to 4G. I proved it to him with a quick google search and the FAQ on Samsung's website confirms it. He then says that I am arguing with him and he can't help me and I must go somewhere else. So when I prove he is wrong about something that is his job to know, I get told I am arguing and must go somewhere else. They have failed to book in a defective Samsung device and as a result, will never use the Samsung brand again if this is how the support is.
106 replies
34 months ago
Terrible Service and even worse workmanship.
I used to be with MiWay and after someone jumped a Red Robot and hit my BMW, I had to claim and they sent my vehicle to Renew-IT Bedfordview. At first the place looked good and they said once the claim was approved, they would have the vehicle repaired in 15 Working Days. Unfortunately It was only after this that I spoke to a lot of people and they all said Renew-it Bedford are useless. Even the insurance company's are telling me to stay away from Renew-IT totally. They took roughly 40 to 45 working days to repair my vehicle after saying it would only take 15 working days. They were unwilling to provide a courtesy vehicle at all despite the delay being their fault. They never once updated me. I had to phone in and leave messages to try find out what was happening with my vehicle. Eventually I had to walk in there and make such a scene that the manager finally got involved. Unfortunately this didn't help much despite them telling me they were prioritising my vehicle. Eventually the vehicle was ready to be collected and when I arrive there. They hand me my key back which now has a gash right through the key. The key was perfect when I handed it over. So they had to then replace the key as well. How little do you have to care and how useless do you have to be to not even look after a customers car key? Then the car. Oh boy! There was overspray all over the vehicle. The front was where damage was but inside the passengers door there was overspray. Overspray in the engine bay. Front Bonnet no longer lined up and had a bulge in the front middle. Front bumper had such thin layers of paint that you could see the undercoat on the corners. The headlight had new internals which were a 3rd of the brightness and didn't even match the colour of the old headlight and therefore you could see from a mile away that the vehicle had been in an accident. Repair was around R80 000 and that's the best they could do. Delay after delay and then they couldn't even get the paint work right. There were blobs of hard paint formed on the underside of the bonnet. It was disgusting how badly the car was repaired. MiWay were no help in the situation either and I canceled with them as well. I will never do business with either MiWay or Renew-IT ever again.
106 replies
34 months ago
RSAWeb are absolutely useless
Honestly the worst experience I have ever had with an ISP. It just shows the ISP of the year awards are all a lie. I log tickets and no one ever gets back to me. I try and cancel and they take a week to reply, Ask why I am leaving and then refuse to reply after that. I cannot wait to cancel with these idiots and move somewhere else. Absolutely useless.
0 replies
46 months ago
They managed to save...
They managed to save me more money on my policy and the consultant was great.
134 replies
47 months ago
Excellent service when I needed it
Excellent service when I needed it. Assisted by Teboho Moloi who was professional and stayed calm while I was not after my accident. Great service👌🏻
134 replies
66 months ago
Just Useless
I cant understand how a mobile operators network goes down from 1PM and is still down at 6:42PM. Does Vodacom not have the knowledge to get a mobile network up and running. Does Vodacom not have the knowledge to keep the network operational? Seems like it. I moved back to vodacom to get away from Telkoms useless network but it seems Vodacom are just as useless.
112 replies
69 months ago
Frustrating and abysmal Service!
I have been trying to get in contact with anyone from Webafrica for a week now! Logging tickets has been removed on thier online site in favour of a Whatsapp Support Number. Going to the Whatsapp support makes you deal with a Bot for a bit. Then eventually it says it will connect you with a representative. Its says that its taking longer than usual about 8 times and then says there is no representative to connect and they will log a call back ticket. I have done this 8 times with 8 call back tickets logged and not one reply. I send emails to thier help@webafrica address which then creates a ticket and then 5 minutes later, it closes the ticket. Even before they removed the ticket logging, I logged a ticket and asked if they have a 1000mb package to upgrade to. The reply was that I should restart my router if I'm having issues with internet? Absolutely unrelated to the question I asked which shows they didnt even bother to read my ticket properly in the first place!! I am having massive packet loss on thier network and I have had it with the terrible support! The only way I can think to get thier attention and for someone to contact me is through Hellopeter which is crazy! All I need is my SN nunber from them so I can move to another ISP. I will never use thier services again and will move all my clients and firends that I introduced to them, away from them to another ISP that actually takes my calls or responds to my emails.
0 replies
71 months ago
Terrible Service
I placed an order with loot.co.za on the 20th of March 2020. Estimated Delivery time was the 6th of April 2020. I understand that the Covid19 lockdown has had an effect on the business's but all online stores were allowed to resume business a while ago already! I have had no update on my order what so ever. I sent an email to the only email address on their site, info@loot.co.za. That email was sent on the 28th of May 2020. More than 2 months after the initial order. I received an automated mail back saying the request has been logged the next day. The date is now the 10th of June and still no correspondence from loot.co.za at all. I tried phoning their number at 4:00PM in the afternoon and I get an answering service telling me working hours are until 6PM and I must phone back when they are open? Which makes no sense as its 2 hours before closing time. The service is terrible and I will never be using loot.co.za again. All I need to know is, Is the order still coming? If not then I want my money back and I will gladly take my business elsewhere.
0 replies
72 months ago
Great service from Seipati at MiWay
I had an issue with my policy online and decided to use the online chat instead of phoning in. I chatted with Seipati Mogorosi who was extremely helpful and guided me step by step on how to cancel and accept a new policy to cover my vehicle properly. I would definitely recommend MiWay thanks to people like Seipati.
105 replies
121 months ago
Useless Service
<p>About 3 weeks ago I sent an email to Vodacom to check why my Data bill was so high. I have active data bundles on my account but my account was in the thousands and I sent a query in to check it out.</p> <p>I received no reply to my email and so I sent another one.</p> <p>They then tried to phone me 4 times in 5 minutes and I answered all 4 calls but no one answered the call and then it would cut the call after 6 seconds.</p> <p>I then get an email stating that they tried to phone me and they had no response and the issue has been escalated.</p> <p>Today I get an SMS saying the Issue has been resolved and I have had no feedback from Vodacom whatso ever!</p> <p> </p> <p>I also sent an email to find out why my other Vodacom accounts are not coming through to my email anymore.</p> <p>Still no reply at all about that.</p> <p> </p> <p>Absolutley terrible service! I have been a Vodacom Customer for ages now and I will be moving my contracts over to another network!</p>
75 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
7 (58.333333333333336%)