TB
Tshepo B
Active since May 2014
12
Reviews
0
Industries
Reviews
12 reviews44 months ago
Misrepresentation and poor service
On the 22 August 2022,a rep from Vodacom 031 number called me, telling me about migration on my contract number, #an additional 2g and 100mnts at an additional fee of R38pm starting from the 1st September. The following day I called Vodacom customer to check if the rep is for Vodacom, to what they confirmed it is. But he lied to me as the migration was for more than R200. I requested them to cancel it and requested proof, I was told it is to be escalated, assuring me that it will definetly be cancelled. On the 23rd August, a consultant called me from Vodacom, confirming that it has been canceled To my surprise, on the 1st Sept, no cancelation and migration has been implemented. I sent an email to Vodacom customer care at 3h00 as I could not wait for the morning. I called cancelation dept to do what I requested with immediate effect as I don't wanna see any extra debit amount from my bank account. As always, I was promised that it will be done and they will communicate. To date nothing happened. Please I need this to be resolved and return to my original deal. This is a serious misrepresentation, misinformation and taking customers for a ride.
282 replies
45 months ago
Poor service
I bought electricity for R2 016 in the early morning of 07/08/2022 @2h18 and chose Ozow payment options. The payment went through from my FNB bank account, Prepaid24 app gave me an error message that Payment was unsuccessful as the payment was cancelled. I communicated with Turan from after 8h00,promised me that they are working on it, until now 16h35 there is no progress provided, only to be told my payment is not reflecting. I have the Ref no for payment provided by FNB but still Prepaid24 can't help. May you please intetvene
0 replies
59 months ago
Unfair, misrepresentation and inconvenience by the stotre
I bought a phone for cash on Friday the 18/06/2021 at Vodashop in Middelburg Mall, when setting it up i noticed that there was no fingerprint sensor. i returned it to the shop on Sunday the 20/06/2021, of which they send it for repair. Yesterday i received an sms stating that i must go to the shop for a replacement phone. when i called them, I was told they have a different colour from the 1 i bought. Vodaworld consultant told me straight on 20/06/2021 that the phone has been discontinued, there is no way it can be replaced. Now i want my refund to go buy the phone of my choice at the place of my choice, they are refusing. May you please intervene.
53 replies
59 months ago
I bought a phone on 18 June 2021, only to find that it did not have fingerprint sensor
I bought a phone on 18 June 2021, only to find that it did not have fingerprint sensor. I took it back, then they booked it for repair, now I got a message to get my replacement. They don't have the same color as my 1st choice. I want my refund, then they are refusing
53 replies
65 months ago
Unreasonable and unfair treatment
I downgraded to R110 package without extra view, with R55 insurance for 2 decoders. The first month was okay, then now to my surprise I am disconnected and told I am owing R232 including reconnection fee of which I paid R155 on 25/11/2020, for what I do not understand because i have been struggling to chat with them on their platform since last Thursday the 3rd December, always getting an excuse that their system was down but was not down for disconnecting. These consultants are giving me an attitude, reason maybe they do not know what they are doing or they just want me to feel them at my exoense.
168 replies
122 months ago
Inconvenient service
On the 04 Feb 2016 i made a payment of R864.20 wrongly in to Justine acc no 21829782 instead of 21829762 L Buthelezi. the consultant made an order so she was surprised not getting delivery. I phoned Justine on the 10/02 whereby I was told that it has been held because of non-payment. Is then that I discovered that it was paid in the wrong account as per my bank statement. The consultant that helped me asked me to send the proof of payments of which i did there and there & she confirmed that the order has been released of which yes it was received. I even got an email from their credit control dept acknowledging receipt & that a journal transfer will be done.<br> Until today nothing has been done & my consultant keeps on getting demanding Smss. I called & spoke to Oratile Lesabe on 31/3 who gave me her email address to send the docs to, of which i did immediately, so till today nothing has been done,when i call them today they keep me holding on for more than 10 mnts without any help/solution.<br> Now my consultant received an sms of demand from ITC.<br> Justine must attend to this incompetent behavior & not let the customers suffer more so they can see the money lying on suspense.
75 replies
127 months ago
No response for the past 2 weeks
i sent 2 responses last Tuesday (13/102015) and also Tuesday before last (20/10/2015). Telkom just acknowledges receipt but not attending to my query.<br> Please help, what else must i do with this bad attitude. according to me, i have cancelled their ADSL and internet connection on the 13thh October am connected to Mweb but still they are not doing the cancellation.<br> <br> Telkom, what kind of a service provider are you on this planet earth.
75 replies
128 months ago
Eix tired
I want to cancel ADSL & Home Uncapped Basic with immediate effect (now). I held on for the next available consultant for more than 37 minutes & she promised that she already sent me a cancellation form as i was still on the line, but till now am still waiting.<br> I tried the online chat, iyow the worst because it was ever connecting: typical of their network.<br> I sent a complaint last week Tuesday & only got acknowledgement of receipt, till now am still waiting.<br> <br> CANCEL the ADSL & the so called UNCAPPED BASIC with immediate effect. I will remain with the line ONLY
75 replies
128 months ago
Unsatisfactory service
For the past 4 months i have observed that my internet & wi-fi connection was slow from around the 24th of every month such that i called Telkom for help. I was told that as I am a heavy user, I am being slowed down automatically when I reach some \stage"that they could'nt mention.<br> I am surprised with the slowing down whereas the money that I pay is the same not slowed down and I was told that Uncapped is unlimited usage.<br> The reason why i took what they call Uncapped is because I knew that i need connection every time & at my own time. There is no one who is able to tell me the limit am I allowed to avoid the so called slowing down. The consultants are always telling me that \""too much\"""
75 replies
129 months ago
Uauthorised transaction
A lady from 0110662337 & 0110396781 phoned me today @12h03 and claimed to be calling from FNB Credit Card Division. She said she wanted to verify my Credit card of which she gave me the numbers in front of my Credit card and wanted the expiry date and the numbers at the back of my Credit card. i became suspicious and refused to divulge the numbers at the back. To my surprise within an hour, I received an sms notification from my bank, stating that R2590.00 has been deducted by Hotelia Travel. <br> I reported this to FNB for them to reverse this transaction as it was unauthorized. I don't know anything about Hotelia Travel and want nothing to do with them. i have my own Holiday Club. What kind of a marketing strategy is that if they call it a strategy is this by claiming to be other institutions? This is misrepresentation and a serious inconvenience at its best.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (58.333333333333336%)
1 Star
5 (41.666666666666664%)