SN
shannon N
Active since Jun 2014
33
Reviews
0
Industries
Reviews
33 reviews1 month ago
Faulty Tracking Devise and No feedback or call back after reporting
Tracking Device keeps on giving a notification of Battery Disconnect , i have Notified Tracker since the day they have installed the Unit and Nothing has been Done This week end as well got a notification of Battery Disconnect and reported via the Tracker app and still no call or feedback
106 replies
4 months ago
Bad Service, terrible
Not to happy Due to technical error on Vodacom side On debit order, line was suspended Now when I try tonhave this issue resolved they tell me I called after hours New contract, terrible service
560 replies
4 months ago
Outsurance delaying Claims History being sent to Pineapple
delay on Claims History letter that was Requested by Pineapple Why is this a hidden factor when moving to another Insurance Company Why is the re delays i am going to put this on socials as well ? Please have the Claims History sent to Pineapple Now HAIL Damage tat cause the current damage on my car on the 30-11-2025
371 replies
4 months ago
POOR FEEDBACK
Quick to request for document when a claim is submitted , Promises to settle claim but its been a week since and no Feedback Process of submission of claims is easy but feedback and responses on chats to Pineapple is Poor @Samuel Mazibuko
212 replies
9 months ago
FAULSE ADVERTISMENT
Dear Dotsure Team, I am writing to formally raise a serious concern regarding what I believe to be false and misleading advertising relating to your car service plan and warranty offerings. On 11-07-2025 @11 PM , I engaged with one of your consultants regarding the advertised benefits of your car service plan and warranty. However, upon requesting written confirmation of the plan details to have them verified by my legal counsel, the consultant refused to provide any such documentation. This raises significant red flags and appears to contradict the Consumer Protection Act (CPA), which entitles consumers to accurate, honest, and transparent information about products and services. Key Concerns: The advertising led me to believe that certain benefits were included which now appear to be misleading or inaccurate. The refusal to issue a written version of the verbal claims made by your consultant is highly concerning and unacceptable. This behavior potentially constitutes a breach of Section 29 and 41 of the CPA, which prohibit false, misleading, or deceptive representations in marketing and the withholding of key information. I hereby request the following within 7 working days: A full, written breakdown of the service plan and warranty as verbally explained to me, including all terms, conditions, exclusions, and limitations. An explanation for the consultant’s refusal to provide written confirmation as requested. Clarity on how your advertised offering aligns with your legally binding contractual documents. Should I not receive an adequate response within the stipulated time, I will be forced to: Escalate this matter to the Ombudsman for Short-Term Insurance (OSTI), Lodge a formal complaint with the National Consumer Commission, and Consider legal recourse for any financial or reputational damages suffered due to misleading practices. I trust this matter will receive your urgent attention. Sincerely, SR NABOE
109 replies
10 months ago
Incorrect assessment on faults on washing machine
Incorrect assessment provided on initial inspection of washing machine , Told us that it was the DRAIN PUMP that was faulty and insurance could not cover as it was a ware and tear item / part , i had since bought the part via a company that repairs these items , upon buy the part and the tec fitting the part it was advised to me that it was not the Pump but the brushes on the Motor , i had to then pay for brushes and other costs that was billed to be by a tec/company repairs these items, i had then sent the INV to Auto & General and was sent a mail to let me know within 1 day i will get responses and have since not received any responses or calls from Auto & General
661 replies
10 months ago
OUTsurance not getting back to me regarding TOW Truck request
I Have Policy with OUTsurance on my Vehicle i called this morning 09-06-2025 to request for a Tow Truck i was told that for a Policy that i am paying R1000 i do not have this on my policy i then requested for the consultant to get a manager to listen to the call recordings when i took out the policy ,they advised that a manager will listen to the call and get back to me , its been 3 hours since my call this morning and no one has called me back
265 replies
11 months ago
Nedbank did not want to assist Pensioner to Increase Limit that does not have a smart Phone ???????
My Mom that lives in Chatsworth Durban needed assistance in having her Daily Limit Increased and went into the bank for assistance and the consultant told my mom that she needs a smart phone to upgrade he limit and they can not assist inside the bank , Not sure why the Bank could not help my mom when she went into the the bank ,She does not like using Smart Phones ,
58 replies
13 months ago
Bad service due to non payments
AR00135117 I was admitted to Hospital for a procedure to be done on my neck and the MRI had to be done once I was admitted to Hospital and in the ward, once the MRI was done I received a SMS with the reference from Dr Burger with regards to outstanding amounts to be paid for the MRI, I just don't understand why a procedure that was conducted in Hospital I have to know pay out of pocket Discovery is not being helpful and when I called the call center to fund out what the issue is they could not give me a straight answer
1402 replies
15 months ago
The attention from all staff
The attention from all staff. Their speed in preparing the car and preparing the paperwork. Their courtesy Thier patience and things don't go as expected
0 replies
Review Distribution
5 Star
1 (3.0303030303030303%)
4 Star
0 (0%)
3 Star
2 (6.0606060606060606%)
2 Star
4 (12.121212121212121%)
1 Star
26 (78.78787878787878%)